Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.

From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.

The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.

Have we mentioned all the reports of complete engine failure due to oil sludge?

10.0

really awful
Crashes / Fires:
15 / 0
Injuries / Deaths:
17 / 2
Average Mileage:
48,265 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Dodge Durango seat belts / air bags problems

seat belts / air bags problem

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2004 Dodge Durango Owner Comments (Page 4 of 6)

« Read the previous 20 complaints

problem #44

Dec 032014

Durango

  • miles

A D V E R T I S E M E N T S

The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 14V770000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.

- St Ann, MO, USA

problem #43

Dec 032014

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign numbers: 14V770000 (air bags) and 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- El Kempo, TX, USA

problem #42

May 162015

Durango

  • 170,000 miles
The contact owns a 2004 Dodge Durango. While the vehicle was idling at a traffic light to make a left turn, another vehicle crashed into the passenger side of the contact's vehicle. The air bags failed to deploy. The passenger of the vehicle sustained injuries to the neck and the driver sustained an injury to the right hand. The passenger required medical attention. A police report was filed. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 170,000.

- Memephis, TN, USA

problem #41

Feb 112015

Durango

  • miles

A D V E R T I S E M E N T S

The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Houma, LA, USA

problem #40

Jan 302015

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received a recall notification for NHTSA campaign numbers: 14V770000 (air bags) and 15V313000 (air bags) and stated that the parts needed were unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- College Station, TX, USA

problem #39

Jun 222015

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.

- Rosharon, TX, USA

problem #38

Dec 292009

Durango

  • miles

A D V E R T I S E M E N T S

The contact owns a 2004 Dodge Durango. While driving approximately 45 mph, another driver traveling approximately 55 mph crashed head on into the contact's vehicle. The driver side air bag deployed, but it was already deflated. The drivers of both vehicles died and a passenger in the second vehicle sustained hip and arm injuries. Medical attention was received and a police report was filed. After the crash occurred, the contact received notification of NHTSA campaign number: 154313000 (air bags); however, the vehicle was destroyed. The manufacturer was not made aware of the failure. The VIN and failure mileage were unknown.

- Stephens City, VA, USA

problem #37

Feb 232014

Durango

  • 150,000 miles
The contact owns a 2004 Dodge Durango. The contact stated that the air bag lights illuminated. The contact received notification of NHTSA campaign number: 14V770000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The failure mileage was approximately 150,000.

- Milner, GA, USA

problem #36

Feb 232015

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign numbers: 14V770000 (air bags) and 15V313000 (air bags); however, the part needed was not available within a reasonable timeframe to schedule the recall repair. The dealer did not provide a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.

- Buckatunna, MS, USA

problem #35

Jun 182015

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the parts needed were unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Anderson, SC, USA

problem #34

Jun 172015

Durango

  • miles

A D V E R T I S E M E N T S

I received two safety recall notices from Chrysler for my vehicle - recall notices are P40/NHTSA 14V-354 and P78/NHTSA 14V-770, both dealing with an apparent defect to the airbag inflators. We have now checked with three Dodge dealers in the greater san antonio area to get this safety recall handled. Every dealer has indicated they do not have the parts in stock, Chrysler has not released the parts and/or Chrysler will not allow the dealers to special order the parts. This has been ongoing for several months. Therefore, I am filing a complaint at this time. It seems to lack common sense for a vehicle manufacturer to issue a safety recall notice, then fail to provide the parts required to address the safety defect. Please advise what action, if any, can be taken to remedy this issue.

- Bristow, VA, USA

problem #33

Feb 102014

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 14V770000 (air bags) and 14V817000 (air bags) and stated that the part was not available within a reasonable timeframe. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.

- La Place, LA, USA

problem #32

Jan 232015

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact stated that the air bag warning lamp illuminated indicating a malfunctioned. The contact received notifications of NHTSA campaign numbers: 14V817000 (air bags) and 14V770000 (air bags); however, the parts were not available within a reasonable timeframe to schedule the recall repairs. The dealer did not give a specific date for when the part would become available. The contact mentioned that the vehicle was also included in NHTSA campaign number: 07V092000 (electrical system), but did not recall receiving a notification letter and was not sure when the dealer would remedy this recall repair. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.

- Lindale, GA, USA

problem #31

Oct 012014

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 14V770000 (air bags), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Buffalo Center, IA, USA

problem #30

Apr 272015

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 14V770000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Pearland, TX, USA

problem #29

Mar 182014

Durango 4WD 8-cyl

  • 168,021 miles
I turn my car and I notice the air bag light is on and doesn't disappear until now.. what can I do?

- Cleveland, OH, USA

problem #28

Mar 042015

Durango

  • 160,000 miles
The contact owned a 2004 Dodge Durango. While driving at approximately 55 mph, the contact heard a loud banging noise under the front driver side of the vehicle. The front driver side wheel detached and caused the vehicle to veer off the road, crash into several trees, roll over three times, and land on the passenger side. The air bags did not deploy. The driver's left arm was injured and required medical attention. A police report was filed. The vehicle was destroyed and towed to a local garage where it was not diagnosed. The manufacturer was made aware of the failure. The VIN was included in NHTSA campaign number: 14V817000 (air bags). The approximate failure mileage was 160,000.

- Winnsboro, SC, USA

problem #27

Mar 232015

Durango 4WD 8-cyl

  • 130,000 miles
Driver side airbags did not deploy on impact of the car slamming into the telephone pole. It was not until after the driver had unbuckled herself that she smelled smoke and the airbags deployed. She slammed her body and head all over the drivers side of the vehicle and sustained a concusion and other medical injuries due to this malfunctioning air bag. I called my local Dodge dealer and they told me that my VIN wasn't on the list.

- Sedro Woolley, WA, USA

problem #26

Mar 232015

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received a notification for NHTSA campaign number: 14V817000 (air bags) and stated that the parts needed were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was notified. The contact had not experienced a failure.

- Wahiawa , HI, USA

problem #25

Feb 272015

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 14V770000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Decatur, GA, USA

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