CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The consumer stated the vehicle would not start at times, and the only way to get it to start, was to pump the gas. Updated 12/09/15. *
The contact owns a 2004 Dodge Durango. The contact stated that the air bag warning light illuminated sporadically. The vehicle was not diagnosed or repaired. The contact received a notification for NHTSA campaign number: 15V313000 (air bags); however, the parts needed were not available. The dealer stated that the parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the recall part. The manufacturer was made aware of the failure. The failure mileage was 200,000.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Drivers side air bag warning light is illuminating off and on. Due to the serious nature of the recall and inability to have it repaired I will no longer be able to drive the vehichle. How long do we have to wait for a resolvement?
The contact owns a 2004 Dodge Durango. While driving at approximately 35 mph approaching a curve, the contact lost control of the vehicle and crashed into a tree. The air bags did not deploy. The contact sustained injuries to the head, neck, back, and spine which required medical attention. A police report was filed. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.
- Empire, AL, USA
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I am merely reaching out to you due to continuous ads about recalls on my particular make of automobile. I would like to know what the proper procedure would be to get the housing and/or airbag replaced?
While operating the vehicle I noticed the airbag light had come on for no reason. I remembered the notification to contact someone about this recall. I was only a few minutes from home so nothing serious happened. Also, two days prior to driving it today I had it parked at my moms while we drove out of town, so maybe the excessive heat had something to do with it.
I have contacted Dodge about the airbag recall and all they tell me is the parts are not available for this vehicle and keep pushing back the date they say it will be available. What the use of having a vehicle that can potentially be dangerous for my family and I this has been going for a little while now how are they not force to fix all the vehicles right away. Is it because its an american vehicle and not foreign vehicle smh.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Durango. The contact stated that the air bag warning light illuminated. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 125,000.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign numbers: 14V770000 and 15V313000 (air bags) and stated that the parts needed for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 14V770000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign numbers: 14V770000 (air bags) and 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Durango. While the vehicle was idling at a traffic light to make a left turn, another vehicle crashed into the passenger side of the contact's vehicle. The air bags failed to deploy. The passenger of the vehicle sustained injuries to the neck and the driver sustained an injury to the right hand. The passenger required medical attention. A police report was filed. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 170,000.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Durango. The contact received a recall notification for NHTSA campaign numbers: 14V770000 (air bags) and 15V313000 (air bags) and stated that the parts needed were unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2004 Dodge Durango. While driving approximately 45 mph, another driver traveling approximately 55 mph crashed head on into the contact's vehicle. The driver side air bag deployed, but it was already deflated. The drivers of both vehicles died and a passenger in the second vehicle sustained hip and arm injuries. Medical attention was received and a police report was filed. After the crash occurred, the contact received notification of NHTSA campaign number: 154313000 (air bags); however, the vehicle was destroyed. The manufacturer was not made aware of the failure. The VIN and failure mileage were unknown.
The contact owns a 2004 Dodge Durango. The contact stated that the air bag lights illuminated. The contact received notification of NHTSA campaign number: 14V770000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The failure mileage was approximately 150,000.
A D V E R T I S E M E N T S
- Pickerington, OH, USA