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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
35,304 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Edge body / paint problems

body / paint problem

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2013 Ford Edge Owner Comments (Page 5 of 6)

« Read the previous 20 complaints

problem #34

Oct 132015

Edge

  • 41,500 miles

A D V E R T I S E M E N T S

Door adjar warning keeps coming on even after door is shut hard. Been told it's a faulty door latch assembly by dealer. Vehicle does this when stationary.

- Maple Valley, WA, USA

problem #33

Sep 282015

Edge

  • 48,538 miles
Driver door ajar alarm. Door is closed but switch is not made up. This prevents the doors from being locked from inside the vehicle. If the lock switch is actuated, 2 seconds later it unlocks all doors. This could be hazardous with small children in the vehicle or when driving in a bad neighborhood. Ford has known about this problem for years but refuses to recall because it is not deemed a safety issue by them.

- East Palatka, FL, USA

problem #32

Jun 012014

Edge

  • 15,000 miles
The driver side door lock, specifically the door ajar sensor, started malfunctioning after approximately one year of ownership. This causes a safety concern because as long as the door ajar error appears on the message window, the computer will not allow any of the doors to lock. I am concerned that the occupant(s) could be ejected from the vehicle in the event of a crash or a rollover. Additionally, the dealer wants between $300 and $500 to replace the faulty part (cost $90) due to having to dismantle the door to access the part. I have researched this on the internet and found there are do it yourselfers repairing or disabling the sensor, which could create other dangers if the door is not properly reconstructed. Further internet research revealed this problem has been occurring since about 1996 and it is a known problem across several models and platforms (cars, trucks and SUV's). The other minor annoyance is that the interior lights do not go off as long as the sensor is activated, causing battery drain and security issues.

- Baltimore, MD, USA

problem #31

Oct 012014

Edge

  • miles

A D V E R T I S E M E N T S

When my driver's side door is closed, the door open sensor chimes & the door open indicator is lit up on the dashboard. If I silence it, the light remains on and anytime I come to a stop and my foot is removed from the brake, the alarms start chiming again. I took it to the dealership on 10/3/14 for this issue as well as two other issue, one of which is part of the door panel popping apart. When I got the car back, the problem no longer existed. Fast forward to this last month. The door was again becoming an issue. Meaning, the problem existed every time I closed my door but if I kept closing and opening the door, eventually after 5-6 times, the car would register the door as closed. I made an apt telling the service guy that I was having the problem again and we made an apt. I dropped off my car yesterday at 3:30. We got a call at 4 pm stating our car is no longer under warranty as we are over our 36,000 mileage limit (we are at 39,000). I reminded him it was covered because the issue was reported last year when they fixed it. He (sam) told me that he had gone through my invoices and there is no record of this work being done. I then said maybe they fixed it and forgot to write it down. I was told no that could not happen. I said they had to take the door panel off for the other issue and I was told that was nowhere near the sensor. I went to the parts counter and was told that indeed, the sensor is on the Edge of the door and you would need to remove the panel to get to it. They told me that they would not cover it. I then informed them of how many other people are having the same issue so it is obviously not a wear and tear or personal mistreatment issue and that Ford should not be shirking their responsibility and I was told my car was being brought around. Ugh. So it is still not fixed and I am expected to come out of pocket to fix it. I can tell you this.

- Spokane Valley, WA, USA

problem #30

May 062014

Edge

  • 39,000 miles
Door ajar warning light will not go off when door is closed and the doors will not lock.

- Rosevill, CA, USA

problem #29

Jun 082015

Edge

  • 41,000 miles
The door ajar light will not go off and doors will not lock.

- Roseville, CA, USA

problem #28

Jul 012015

Edge

  • 49,507 miles

A D V E R T I S E M E N T S

The contact owns a 2013 Ford Edge. While driving at approximately 50 mph, the door ajar warning light for the driver side door illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 49,507.

- Madison , WI, USA

problem #27

Jun 112015

Edge

  • 38,000 miles
The contact owns a 2013 Ford Edge. The contact stated that the driver side door failed to close or lock, which caused the interior lighting to remain on and drain the battery. The contact mentioned that no warning indicators were illuminated prior to the failure. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 38,000. The VIN was not provided.

- Port St.. Lucie, FL, USA

problem #26

Mar 152015

Edge

  • 72,000 miles
The door lock sensor has become defective on the car causing the door ajar warning to stay on at all times. Being a nurse, I go to work very early and travel for 30 miles each way. When this isn't sensor isn't working the doors will not lock while the key is in the ignition and there is a constant dinging noise to close the door again every time I stop. Driving to downtown dallas is very unsafe in the my car now. The interior lights stay on for miles and it is hard to drive in the dark with the interior lights on. Two dealerships say this is a known problem on the Ford Edge and they have received bulletins on the problem but no recall. They say the sensor needs to be taken out and cleaned, it is not broken therefore the warranty nor extended warranty will not cover the $400 repair. Please help make Ford fix this problem by issuing a recall....updated 10/29/15

- Terrell, TX, USA

problem #25

Jun 012015

Edge

  • 18,000 miles
Door ajar signal stays on when door is closed, interior light stays on, inability to lock doors while in vehicle.

- San Diego, CO, USA

problem #24

Jun 012015

Edge

  • 39,800 miles

A D V E R T I S E M E N T S

The driver's door ajar light on the dash instrument cluster and the interior lights stay illuminated even when the door is completely shut. The door needs to be slammed several times before the light extinguishes, but sometimes will not go out at all. This leaves driver with an insecure feeling the car door is not securely closed while driving. This problem seems to be widespread on this model vehicle from what I read on the internet.

- Gardnerville, NV, USA

problem #23

May 152015

Edge

  • 52,311 miles
Driver door agar light comes on and stays on. I have to repetitively slam my door fifteen to twenty times for light to go off. When this happens the inside dome light stays on and it is draining my battery. I have contacted Ford since the vehicle is out of warranty it is my responsibility. This is a common problem with Ford vehicles and I voiced my concern to them and told them they need to do a recall and fix this problem and it should be at Ford's expense not owners expense. Ford customer service said to save my receipt if there is an upcoming recall.

- Richmond, KY, USA

problem #22

Nov 132013

Edge

  • 4,801 miles
The car surged forward after the break pedal was depressed which resulted in a crash into a tree. Damage to the front end. The car was drivable to the repair shop. At least three other incidents where the car surged forward but did not result in a crash. Took the car to future Ford and they could not duplicate the problem so nothing was done. Latest event on 5/22/2015 where the car surged forward and crashed into a building. In both incidents, we were lucky in that nobody was injured. The surges last about 4 to 5 seconds.the air bags did not deploy. Nothing is done to stop the surge except push harder on the break pedal. Future Ford service manager stated nothing can be done without positive proof in the error codes.

- Loomis, CA, USA

problem #21

May 152015

Edge

  • 41,000 miles
Drivers side door ajar sensor stays on. Maybe several times of closing it real hard turns it off L. will even illuminate in the middle of driving.

- Ewa Beach, HI, USA

problem #20

Apr 242015

Edge

  • 51,000 miles
While driving down a street, suddenly the "drivers door ajar" alarm and warning light came on on the dash, the door was secured shut, but interior lights came on as if door was open. Since the initial date of incident the vehicle now does this during operation, whether the vehicle is parked, or in motion. A call to the local Ford dealership service department it was indicated that this has been a complaint of hundreds if not thousands of late model Ford owners and that, still at this time, fordmoco has not issued a recall for the door latches, thus if not under their 3yr/36,000mile warranty the part would have to be replaced at the vehicle owners expense of around $400-$500 U.S. for the part and repair. I was directed to file a complaint via safercar.gov website, and to also explore many internet websites and forums related to this ongoing issue. Upon a brief internet search, I was easily able to find that indeed the Ford service adviser was correct in the amount of complaints by many late model vehicle owners concerning the door latch sensor failures, causing the alarm/warning light to activate while the vehicle is in motion, or parked, whether the vehicle was on or off.

- Tea, SD, USA

problem #19

May 082015

Edge

  • 25,000 miles
2013 Ford Edge driver door sensor remains ajar, I close the door more than 7 times for the inside light to turn off. While driving the sensor will turn on and doors will not lock.

- El Paso, TX, USA

problem #18

May 022015

Edge

  • 40,000 miles
A vehicle in front of me slowed down and when I went to take my foot of the gas my tennis shoe got caught on the plastic trim on the engine compartment next to the gas pedal.. I had to pull hard to get my foot off the gas. I brought the vehicle to the Ford dealer and was told that all the Edges had the trim and they did not seem concerned. It only happens when my leg was resting on the side of the engine compartment while holding down the gas pedal. It happened several times while driving on the Illinois freeway. The car in front of me slowed down and by the time I got my foot off the gas pedal I had to apply the brakes quickly and the vehicle behind me almost hit me. I think Ford should be required to modify the trim in that area.

- Suamico, WI, USA

problem #17

Nov 092014

Edge 6-cyl

  • 28,000 miles
Door ajar switch not working properly - it intermittently indicates the door is still open. The interior lights stay on, and "door ajar" warning is annunciated. Additionally, the doors will not lock while driving, and cannot be locked after parking if trying to use the exterior keypad.

- League City, TX, USA

problem #16

Apr 062015

Edge

  • 70,000 miles
Vehicle door is closed but warning reads door ajar. Doors will not lock because the door is ajar but it's not. Inside stayed on for about 2 min while driving. Sometimes I get I'm and there are no problems then the doors will unlock and the door ajar shift to park pops on. Or I could be driving with the door ajar warning on but doors are closed then the doors lock and warning goes away. I thought it was the sensor but the door closes but does not latch.

- Madison, FL, USA

problem #15

Mar 242015

Edge

  • 58,000 miles
The driver door latch is getting replaced as it tells us that the door is open when it is not. I have been told by the dealership that they have seen this happen in a lot of Ford Edge's. it is costing me $350 and I would like my money back from Ford. I don't believe that a 2013 should be having those kind of issues and Ford should fix the issue.

- Fort Ripley, MN, USA

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