This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 8/29/2020 I was driving my 2013 Ford F-150 and I was making a left turn in a intersection and right when I was turning my steering wheel it froze up and became extremely hard to turn. I had to slam on my brakes and pull the wheel to the left with all my might and almost went over the curb. Luckily I was down the street from my home so I managed to to slowly take drive truck back home. After going online and researching the steering problem I found out that there are thousands of people who have had the same issue with there 2013 Ford F-150's. even other years of Ford F-150 have had the same problems also. The 2014 F-150 have a recall on there steering systems. Ford has not to this day issued a recall yet for the 2013 Ford F-150 but it has recalls for Fusion and other 2013 Ford models. This is very disconcerting to me because of the safety issue. Luckily I wasn't going 75 on the freeway around a curve when this happened or this could have been a catastrophe. Shame on Ford for putting faulty steering systems in these vehicles and not issuing a recall still. I had to pay $2,000 to get the rack and pinion replaced and I am very disappointed that they make me pay for there faulty part. I do not feels safe driving this truck anymore and I will not buy another Ford product in the future.
Randomly the steering locks up and loses power steering - usually on a turn left and right - issue lasts 2 to 5 seconds and then returns to power steering. A hill decent failure warning light appears and then a service advancetrac warning light. Also feels like the brakes are being applied automatically. Very dangerous in traffic.
When I was backing my F150 out of my driveway I heard a loud squealing sound when I turned my steering wheel. This caused a stable trac light, a hill decent light, and a power steering light. I clicked on the ok button to clear all three faults on the dash because the truck seamed to working properly. As I drove to work a vehicle in front of me slammed on their breaks and when I went to react the power steering did not work. This is a very dangerous issue that could cause serious injury and or death to me and my kids. The power steering did come back and worked for a few days then it happened again when a car turned in front of me and when I swerved to miss a head on collision with my children in the truck the power steering failed yet again. I now have all three faults every time I start the truck and the power steering is completely out now. This condition is extremely dangerous if a younger person or someone that doesn't know what to do or have the physical strength to manually turn the vehicle when the power steering goes out without warning.
The contact owns a 2013 Ford F-150. The contact stated while driving 15 mph, when the steering wheel became difficult to turn. The contact stated that the power steering assist warning light was illuminated. The contact drove to his residence. The vehicle was taken to an independent mechanic and the contact was informed that the electronic steering needed to be reprogrammed. A dealer was not contacted. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 79,044.
- Huntington, WV, USA
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The contact owns a 2013 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle loss power steering assist, made an abnormally loud sound and was difficult to steer. The contact stated that the power steering assist warning light and several other unknown warning lights illuminated. The vehicle was towed to the residence and was later taken to coggin deland Ford located at (2655 N volusia ave, orange city, fl 32763) where it was diagnosed and the contact was informed that the steering gear needed to be replaced. The technician reset the computer and provided an estimate for the steering gear repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 160,000. The VIN was not available.
Electric power steering rack and pinion stopped working while driving at approximately 75 mph, had to pull over and get the truck towed. Contacted local Ford dealer, they advised replacing the electric rack and pinion for about $1900. They acknowledged it is a safety concern, however Ford has not issued a recall for this model yet.
The contact owns a 2013 Ford F-150. The contact stated that while driving 20 mph and making a left turn, the steering ceased with the power assist warning light illuminated. The vehicle was towed to independent mechanic however, a diagnostic test was not performed. The vehicle was not repaired. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 117,000.
Keep getting service advance track warning which disables turn signal, truck must be turned off and back on bur warning keeps coming back disabling turn signal. Through research this is very common and dangerous.
The contact owns a 2013 Ford F-150. The contact stated that while turning the steering wheel in either direction, the steering wheel failed to return to the center position. The steering failure message was displayed on the instrument panel. The vehicle was turned off and restarted and operated as intended. The contact indicated that the failure was intermittent. The vehicle was taken to an independent mechanic who diagnosed that the steering gear was defective and needed to be replaced, along with the rack and pinion. The vehicle was not repaired. Matthews Ford (175 East main, norwich, NY 13815) and the manufacturer were notified of the failure but no assistance was offered. The failure mileage was 52,000.
First incident, exiting the highway, slowed down, suddenly had no steering control ond the dash lit up with "power steering assist fault". I barely avoided an upcoming vehicle as I attempted to merge and avoid hitting a concrete wall. I managed to manhandle the truck to side of the road. Stopped. Turned the engine off. Restarted. Problem gone. Second incident: 4 days later. Turned into my work parking lot, was maneuvering around some parked vehicles and suddenly same exact thing happens and I almost wrecked again. I shift the engine off and this time when I started it, it says service power steering system now. I managed to park it somewhat in a spot and it is still sitting there at walmart (my work) behind the dealership I bought it from. I did contact the service department and was told if I wanted to drive it in and pay 108 dollars that they would hook it up and diagnose it, but I just cannot afford to pay that right now. I have read online about recalls with the 2014 models for the same reason. As well as other vehicles with the same engines. Seems like the 2013 should be as well. I am serious when I say I was in danger when this occurred. No control of steering. Extremely frightening experience.
The contact owns a 2013 Ford F-150. The contact stated that while making a left turn at 15 mph, the power steering ceased without warning. The contact took the vehicle to an independent mechanic where the vehicle was diagnosed with power steering assist failure. The contact was also informed that there was a recall for similar vehicle however, the VIN tool failed to confirm a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not subjected to a recall. The failure mileage was 155,000.
While driving power steering shut off and got a warning on instrument panel stating power steering assist failure. Stopped vehicle turned off engine, restarted and problem went away. Later in day while on highway same issue occurred causing very difficult to steer and control vehicle. This vehicle equipped with electronic steering assist and not hydraulic.
I drove the truck from home to work and around school zone which is a city street. I pulled over because children were getting out of school when I try to fix the truck to the side walk I turned the steering wheel to align the truck, all of a sudden it got locked.no one got hit!! but, it was scary. Did not expect this to happened. The steering wheel does not turn left or right. So, aaa towed the truck to 15505 roscoe galpin service at North hills so, they can check the problem. I told them it had two recently recalls and they said is has nothing to do with them. And said it's going to cost me 1670 dls. Also, the display showed service advanced trac. When it happened.
The contact owned a 2013 Ford F-150. The contact stated when her husband was driving the vehicle at approximately 70 mph, the vehicle gauges and rpms unexpectedly went into a lower gear. The steering wheel then ceased and the vehicle was unable to be controlled, along with the brake pedal failed to operate while shuttering and the lastly the vehicle crashed into a wall. The side airbags did deploy but the frontal airbags did not. The vehicle was towed to a impound lot after being totaled. A police report was taken. The contacts spouse was the only person injured in the crash. The husband sustained a back injury, numbness, tingling in his legs, and a concussion. The spouse was taken to the emergency room for his injuries. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.
The contact owns a 2013 Ford F-150. The contact stated while driving 65 mph, the steering wheel became difficult to turn. The contact heard an abnormal noise and lost control of the vehicle. The power steering failure warning message was illuminated. The vehicle was towed to the residence. The contact called local dealer (smith Ford located at 908 E oak St, conway, ar 72032) and a technician was sent to the residence to perform a diagnostic test on the vehicle. The contact was informed that the rack and pinion and sensor needed to be replaced. The vehicle was not repaired. The manufacturer was informed of failure. The failure mileage was 115,000.
An electrical problem in the epas unit has resulted in the loss of power steering in my 2013 Ford F-150. Vehicle has 63,000 miles and has no accidents and has not been subject to abnormal driving conditions. The problem presented itself when the weather became cold during the fall of 2019. When outside temperatures dropped below 65 degrees and I started my vehicle I received a "power steering assist failure" warning and the vehicle did not have power steering. Testing over a 4 week period as the outside temperature fluctuated between 40-80 degrees allowed me to see the connection to the power steering failure and the outside temperature. Additionally, when the outside temperature was close to, but did not exceed 65 degrees. I could start my vehicle and drive it around, the heat from the engine would warm the unit enough to allow it to work. All I needed to do was turn the vehicle off and then back on and the power steering would work. After reading about all the recalls Ford has issued related to their epas unit I believe there is systemic problem with the part. Additionally, this part cannot be serviced and requires a full replacement. Part cost is $1500 plus 2-3 hours of labor. Putting the total cost to repair at $1800 - $1900 in my area.
Epas (electronic power assit sterring) sensor failed, electronic steering fails and acts if there is no power steering causing very diifficult manuvering. Ths could easily result in an accident or fatality. Several on-line complaints about it.
Power steering is starting to fail. The symptoms are difficulty in turning, wheels not returning to center after a turn, complete power steering failure. The biggest problem is that the epas system is married to the rack and pinion assembly so the entire assembly has to be replaced instead of just the epas. About a $2000 repair. I understand parts break but but having to replace a major part of the steering package is very poor design.
A D V E R T I S E M E N T S
- Lincoln, NE, USA