Focus SES 2.0L

• Automatic transmission
• 45,200 miles

I will include a letter I sent to the local dealership that treated me like crap. But first, after I sent this letter, I was contacted by the dealer and told they would do nothing for me. Ford Corporate would do nothing for me as well. Anyway here is my story:

Greetings:

My name is , I have used your dealership numerous times for body work totaling easily $10000 in the last year, not to mention service and being a Ford customer in general. Granted, my girlfriend gets in a lot of accidents and you get to benefit from it with my business, however, today there was an issue that really irks me that has given me a reason to write to you and to Ford corporate. First, before I go into this, I must say, your body shop guys are great, easy to work with, and do an excellent job. However, this is about your service department today.

On Friday the 18th of April, I picked up my car after having a new fender, front bumper, etc installed on the car. As I said, the work was excellent. I drove the car to Hoosick falls with my girlfriend to see some friends, drove back towards Watervliet where we live, and the car dies in the middle of River St. in Troy. I called Ford RoadSide Assistance, they come and jump the car. I go to Advance AutoParts and they tell me that my alternator is dead. Wonderful. So this morning is when the fun begins.

I arrive at your dealership promptly at approx 7:40 AM. I wait in line, and meanwhile I had to jump start the car before I could drive it over there, and as I am waiting in line, the car dies. No electrical power at ALL. So I walk into the service center and explain the situation to a service tech. The tech tells me that I am shit out of luck being that my car is 9000 miles outside of the warranty and that they would not look at the car today anyway. Nevermind that its dead out in your parking lot and that I just JUST picked it up the NIGHT before with a clean bill of health and all fixed. So, I leave, after getting a jump of course, rather mad, after being told that my business matters not to the service tech.

I went over to PepBoys who was more than happy to tell me how much it would cost, and how long. They give me the estimate and suggest talking to a manager at Ford before having them doing it. I go back over to , and I talk to a Sales Manager. I explained the situation to him and he tells me flat out, "If you are out of your warranty we will do nothing about it" I try to argue customer service for someone who had been a LIFE TIME Ford customer, who always tried to get servicing and auto body work at . Granted, the car came from , but at the time your dealership could not get a bank to give me a loan and they could. But still� I tell him all this, and I say I would like some customer service, someone who I could talk to about the situation. His response was "You didn't buy the Car from us take it to the fucking dealer that you got it from we don't care about the business you brought us, we won't fix it."

Now, your sales manager was out of line. I left the sales room rather mad, went to PepBoys and paid the $517 to have an alternator put in my 2007 Ford Focus SES. The Vin is . I would appreciate a call back from a manager, a person in charge of this dealership. I want this fixed ASAP. Leaving a customer with a pretty much BRAND NEW CAR stranded with a DEAD car is wrong, irresponsible, and quite frankly NOT good for business.

I can be reached during the day at until 3:00 pm EST and after that at . You can also reach me via email at: . This letter was also Emailed via your contact link on www..com.

Thank you, and I look forward to hearing something from you,