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really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
72,793 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Ford Fusion brakes problems

brakes problem

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2009 Ford Fusion Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #10

Jul 012015


  • 30,000 miles


I have a pending case with Ford. The number is cas-7605243-R8K8V5. Brake problem is intermittent. On several occasions the brakes have gone spongy and require a lot of pressure to stop the vehicle. The brake pedal has to be pressed all the way to the floor and even then the car "slips" several feet before it stops. On two separate occasions I've almost hit a pedestrian who has stepped out into the street at a cross walk. I've taken the car to a dealership and they have replaced the master cylinder and booster. Second time was told the brakes were "normal" even though the service manager was able to replicate the issue. Ford fixed this issue for hybrids and I've asked multiple time for them to look into this for the conventional Fusion. See this site for break fix for hybrid: I've written to Ford under this case number with the Ford hybrid link and this link documenting that this issue is widespread. Response from Ford customer care manager is as follows: "my role as the regional customer service manager is to work with you and your dealership to ensure they┐re honoring the warranty on your vehicle. If you have questions about potential repairs on the vehicle, those would have to be addressed with a service advisor at the dealership. If you decide to bring the vehicle back into the dealership, please let me know so I can follow-up with them and see if there's any additional assistance I can provide at that time." I asked for this issue to be escalated and I provided all of this information and documentation the manager's superior. He confirmed he received my email and has done nothing! this issue needs to be investigated/ addressed before a serious accident occurs.

- Narberth, PA, USA

problem #9

Mar 302015


  • 82,180 miles
Repairs and regular maintenance on vehicle have only been done by Ford dealership mechanics. Have never taken it elsewhere until now. I have a binder of every repair and issue with my vehicle. Took vehicle up to dealership to get looked over for any issues, warranty was about to expire. Issues were a leak of my power steering high pressure line, oil leak, and coolant leak. Got fixed, headed home, had to slam on brakes on 60mph highway due to debris in the road lost from a trailer in front of me, did call police. After that brakes felt mushy. Called dealership, was told must be air in line and to pump brakes. Worked. Brakes felt stiff again. June 2015 driver on parents dirt road, slid a little on loose gravel, ABS kicked in, brakes went to the floor, went through intersection, couldn't stop. Lucky it was rural road, low traffic. Pumped brakes to re pressure, after finally being able to stop. Brakes from then on stayed mushy. Took to Ford mechanics on July 16, 2015 and was told brakes were fine. Could find nothing wrong. Brakes still go almost to floor before braking engages. Slid on gravel and through same intersection. Lucky again. Took to another mechanic, it's the hydrolic control unit (hcu). Was told Ford only had two new units left in entire country $800 part, best bet junk yard used around $100. Was also told Ford has discontinued the part but there is no other alternative replacememt. 100% factory defect, not usage. Neighbor with 08 Ford Fusion sel 85,000 miles had same issue. Google search says I am not alone either.

- Greenwood, NE, USA

problem #8

Sep 012014


  • 113,000 miles
The contact owns a 2009 Ford Fusion. While driving approximately 6 mph, the brake pedal traveled to the floorboard when depressed. The vehicle was driven to an independent mechanic for diagnostic testing, but a failure could not be located. The manufacturer was not notified. The VIN was unknown. The approximate failure mileage was 113,000.

- Eastmon, GA, USA

problem #7

Feb 232015


  • 101,000 miles


Brakes keep going mushy after ABS activates, taking significantly longer to stop the vehicle. The ABS activates occasionally for no reason. Today traffic was stop and go, and when the car in front of me stopped and my boyfriend hit the brakes to stop, the ABS went on followed by the brakes malfunctioning which caused a rear end collision. While researching this problem I found 26 reports of the same exact problem on for the 2008 Ford Fusion alone, as well as numerous complaints on other websites regarding Fusion.

- Tampa, FL, USA

problem #6

Aug 122014

Fusion 6-cyl

  • 41,292 miles
While traveling at 65 mph in traffic, the car completely shutdown. Dashboard lights appeared and the car lost all power, including power brakes and steering. Fortunately, I was able to maintain control of the vehicle while exiting the roadway. Due to the lack of steering and braking ability, I don't feel a person of smaller stature, I.e. my wife, would have been able to maintain control without being in an accident.

- Seminary, MS, USA

problem #5

Jul 232014


  • 15,000 miles
Just very concerned. The brake hub S get extremely hot and the brake pads were no good I have less than 20'000 miles on my 2009 Ford Fusion. The car is drove very little and is garage kept.I just don't understand the concept from Ford motor to make a vehicle that the brake hubs get hot and wear out the pads. I had Ford vehicles for years and never has been a problem. Why do you allow a problem like this to go on.. this is a safety concern too. My older Ford vehicles never did have brakes that you questioned whether or not you would be able to stop at a traffic light. Now I worry that it may not stop. Just a few months ago it almost didn't stop at a traffic light. When I applied the brakes it continued to roll and I rolled thru four car lengths before it finally stopped. I was so frightened !! I too noticed Ford is recalling some of the newer for Fusion for this problem. Suggest that they recall all vehicles that have the brakes like what is on the Fusion....why does someone need to loose their lives to get a problem like this fixed?? the automobile industry is failing the consumers and lacking safety standards. Usa automobile industry can do better than this.

- Signal Mountain, TN, USA

problem #4

Jul 012014

Fusion 4-cyl

  • 16,000 miles


The contact owns a 2009 Ford Fusion. The contact stated that while driving into a parking lot, the vehicle loss power and the wrench warning light illuminated. The vehicle was towed to the dealer, who diagnosed that the power train control module failed. The vehicle was repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 16,000. Updated 09/05/14 updated 09/15/2014

- Pensicola, FL, USA

problem #3

Aug 122013


  • 81,000 miles
The contact owns a 2009 Ford Fusion. The contact stated that the brakes failed when applied. The contact had to pump the brakes to stop the vehicle. The contact took the vehicle to a local mechanic however, the mechanic could not find a defect in the braking system. The contact did not take the vehicle to a dealer nor call the manufacturer. The failure mileage was 81,000.

- Lakeland, TN, USA

problem #2

Dec 262012


  • 69,000 miles
The contact owns a 2009 Ford Fusion. The contact stated that while driving approximately 60 mph and depressing the brakes, he heard a loud grinding noise. The vehicle was taken to the dealer for diagnosis where they advised him that the rear brakes and rotors failed and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and offered no assistance. The failure and current mileages were approximately 69,000. The VIN was unavailable.

- Warren, MI, USA

problem #1

May 112012

Fusion 6-cyl

  • 28,000 miles
While driving on the expressway the rear brakes seized. When I parked the car the rear brakes were omitting a foul odor and the rear wheel rims were scalding hot to the touch. I took the vehicle in to the dealership who said the springs in the caliper stuck requiring new brake pads, the discs to be machined and a lubrication of all internal components. The dealership stated it is a maintenance issue despite being solely maintained by the dealership and there is no notice in the owners manual or service as to lubricating the internal brake components.

- Madison Heights, MI, USA

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