This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Headlights do not work. I have replaced the low beams bulbs 3 times since purchasing my car over three years ago and each time the lights only work for a brief period of time them seem to short out unexpectedly, for no reason whatsoever. The high beams have been replaced multiple times as well. I purchased the fluorescent bulbs for better night vision. The lights were bright for a short period them dimmed and are only as bright as they should be if they were on low beam. This is some sort of an electrical issue or something to do with a manufacturer-??s defect. Since I purchased my vehicle almost 4 years ago, there has been an ongoing issue with the transmission or alternator. The car -??jumps out of gear-?? when putting the vehicle into park or when shifting the vehicle into drive from park. There is also a constant loud -??humming/vibration-?? sound that clicks on and off continuously once the car is initially crunk up. The passenger door is coming off due to the loosening of bolts I assume but I-??m not certain. Nothing has happened to cause this issue. The power outlets in the vehicle get extremely hot at times and cause phone cords to heat up. This has caused my phone to be destroyed! The rear view camera is now blurry with lines going through it. This is only happening when the car is put into reverse and rear view camera is in use. The Bluetooth and media in the vehicle gets stuck on -??Sync Line In-?? & at times will not change to any other setting. This seems to be an electronic issue as well. There have been MANY recalls on my vehicle and I have taken it to the Ford dealership for repair each time however, none of these issue have been resolved. I am a single mother who work-??s full time and is a full time student. This is my only form of transportation. I should not have to worry rather or not my car is safe for my children and I.
The contact owns a 2015 Ford Fusion. The contact stated that the check engine light was illuminated. The vehicle was initially taken to an independent mechanic and the contact was informed that there was a failure with the emission system. The check engine warning light was cleared by the mechanic; however, the warning light returned. The vehicle was then taken to a dealer and the contact was informed that the purge valve needed to be replaced. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 39,000.
Short Block Replacement After Coolant Intrusion is affecting our model year 2015. Ford only placed a service recall on years 2017-2019 however the same issues are affecting the prior years and Ford is doing nothing to help consumers rectify this matter. Our 2015 Ford Fusion the 1.5L EcoBoost engine is exhibiting a low coolant level, white exhaust smoke and run in a rough condition with or without an illuminated malfunction. Our car dangerously broke down on road and Ford never sent us a letter of the known issue in their car.
The contact owns a?2015 Ford Fusion. The contact stated that after an oil change was performed, the vehicle overheated while driving. The vehicle was taken to the dealer, where the thermostat was replaced; however, the failure recurred. The vehicle was towed to the residence and then taken back to the dealer, where it was diagnosed with coolant intrusion into the cylinders and that the engine needed to be replaced. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to Technical Service Bulletin: 22-2322 (Low Coolant, White Exhaust Smoke, And/Or Illuminated MIL); however, the vehicle was not covered by the TSB. The failure mileage was approximately?138,000.
The contact owns a 2015 Ford Fusion. The contact stated that while driving at approximately 10 MPH, the vehicle stalled. The vehicle was able to restart after the first attempt. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 103,800.
- Canton, OH, USA
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The contact owns a 2015 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal and would jerk forward upon depression of the brake pedal. The contact also stated that the "stop safely now" warning message would appear on the instrument panel while parking the vehicle. The contact then stated that the engine had failed to start up after multiple attempts. The contact called an independent mechanic to the scene and she was informed that her engine had over heated due to a coolant leak. The dealer was then notified of the failure and was informed that there were no coolant recalls on her vehicle. The manufacturer was also notified of the failure and a case was filed, she was then referred to NHTSA for further assistance. The vehicle had yet to be repaired. The failure mileage was approximately 107,000.
The contact owns a 2015 Ford Fusion. The contact stated that upon reversing out of the driveway, several warning lights including the check engine and low coolant warning lights appeared on the instrument panel before the vehicle went into LIMP Mode. Due to the failure, the vehicle was towed to a dealer where the mechanic discovered a crack in the engine short block. The mechanic informed the contact of an unknown TSB related to the model vehicle; however, the VIN was not included. The manufacturer was also notified of the failure but offered no assistance. The contact was was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 43,262.
The contact owns a 2015 Ford Fusion. The contact stated that while driving at various speeds, the vehicle accelerated independently. While attempting to park the vehicle, the vehicle accelerated over the parking block. The bumper was detached. The engine warning light was illuminated. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was taken to an independent mechanic who stated there was a slow leak and referred her to the dealer. The manufacturer was not contacted. The failure mileage was unknown.
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle stalled and then lost motive power. The vehicle failed to restart. The check engine warning light and two other unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where the battery was replaced and the vehicle was able to restart; however, the failure reoccurred. The vehicle was then diagnosed that the brake booster vacuum pump and front brake hose needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 9,000.
There is coolant slowly leaking into cylinders. I am having to put antifreeze in reservoir every other month. I am afraid it will ruin engine or catch on fire.
The engine codes stated that cylinder 3 was misfiring, and all of the spark plugs were replaced. The check engine light went off for a few days and then came on with the same code. Then all of the coil packs were replaced. A few days later the engine light "coolant overheating" came on and the engine started running rough, the computer stated that it was shutting the car down to half power. There were visible signs of coolant sprayed all over the engine. After allowing the car to cool off for 2 hours the car continued to run rough and display coolant overheating. The car was unable to reverse but could go forward. The car was taken to a mechanic and cooling issue codes came up. The cooling system was tested and the water pump was checked before the coolant was found to be leaking into cylinder 3. The car was not repaired, as this is the second engine for this car with approximately 130,000 miles.
The contact's daughter owns a 2015 Ford Fusion. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was towed to the dealer where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was repaired; however, a year later while the contact-€™s daughter was driving at an undisclosed speed, a message indicating that the vehicle was overheating appeared on the instrument panel. The vehicle then inadvertently decelerated and stalled. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 140,000.
The contact owns a 2015 Ford Fusion. The contact stated that upon starting the vehicle inside her garage, there was an abnormal smoke odor detected inside the vehicle. The contact drove out of the garage and turned off the vehicle. The contact opened the hood and the smoke dissipated. The contact restarted the vehicle and noticed that the check engine warning light was illuminated. The contact checked the coolant. The vehicle was taken to an independent mechanic who informed her that the coolant level was low. The mechanic added coolant. There was no indication of a coolant leak. The contact stated that while driving, the vehicle was blowing cold air. The contact checked the coolant level and noticed that the coolant level was low after a week. The contact added coolant. The vehicle was taken to an independent mechanic again, who informed her that coolant was leaking into the cylinders and suggested an engine replacement. The contact called the local dealer who informed her that the vehicle was not covered under recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred her to the NHTSA Hotline. The failure mileage was approximately 130,000.
Car indicated it was overheating and shutdown. Could not move vehicle. Had towed and it was discovered coolant had been leaking into the engine and it needs to be replaced.
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact pulled over on the side of the roadway and restarted the vehicle. The vehicle failed to accelerate above 30 MPH, with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #2, and that the engine needed to be replaced. The vehicle was then taken to Fred Beans Ford (876 N Easton Rd, Doylestown, PA 18902) where it was diagnosed with coolant intrusion into the cylinders, and the engine needed to be replaced; however, the replacement part was on backorder. The dealer related the failure to Technical Service Bulletin: 19-2139 (1.5L Eco-boost - Low Coolant, White Exhaust Smoke and/or Illuminated Mil - Built On Or Before 10-Jun-2019) however, the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The failure mileage was approximately 131,000.
The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was overheating. The contact checked the coolant and notice that there was no coolant in the vehicle. The contact added more coolant, but the failure reoccurred. The vehicle was not diagnosed. The dealer was contacted and stated that the VIN was not included in a recall. The manufacturer was contacted and stated that the vehicle was not under recall The failure mileage was 117,000.
The contact owns a 2015 Ford Fusion. The contact stated the vehicle was consuming an excessive amount of coolant. In addition, while the contact refilled the coolant, he smelled and abnormal odor. The vehicle was taken to the dealer where it was diagnosed as engine coolant intrusion and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced the failure to TSB: 22-2322 (Coolant Intrusion into the Cylinder). The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA Hotline. The failure mileage was approximately 200,000.
coolant intrusion - excessive coolant consumption, white smoke emitting from tailpipe, spike in engine temperature, engine sputtering and not running correctly.
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 60 MPH, the vehicle began to lose motive power. The contact depressed the accelerator pedal and the vehicle lunged forward and then lost motive power again. The contact stated no warning light was illuminated. The contact stated that the vehicle went into LIMP Mode. The contact exited the highway and drove to a dealer at approximately 25 MPH. The contact stated that the dealer diagnosed the vehicle and determined that coolant had entered the engine block and that the engine needed to be replaced. The dealer informed the contact that the engine was not the original engine and was a replacement. The contact stated that he was the second owner of the vehicle. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 83,507.
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 25 MPH and making a left turn at an intersection, the vehicle stalled. The contact stated that the check engine warning light illuminated 10 minutes prior to the vehicle losing motive power and stalling. The contact placed the vehicle in park(P) and was able to restart the vehicle. The contact stated that the vehicle stalled again after driving for several miles. The contact stated that the failure recurred, and the vehicle was towed to an independent mechanic. The vehicle was diagnosed, and it was determined that engine failed the compression test on all four cylinders. Additionally, coolant was leaking into cylinder #1 and #2. The mechanic determined that the failure was related to TSB: 19-2139, NHTSA ID Number: 10168739 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 53,000.
A D V E R T I S E M E N T S
- Pearl River, LA, USA