NHTSA — Electrical System Problems

2011 Jeep Grand Cherokee (Page 13 of 24)

CarComplaints.com Seal Of Avoid Like The Plague

CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.

10.0

really awful
Crashes / Fires:
3 / 27
Injuries / Deaths:
7 / 0
Average Mileage:
40,927 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee electrical problems

electrical problem

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2011 Jeep Grand Cherokee Owner Comments (Page 13 of 24)

« Read the previous 20 complaints

problem #234

Sep 242014

Grand Cherokee 4WD 8-cyl

  • 35,000 miles

A D V E R T I S E M E N T S

Fuel pump relay in the tipm failed. Dealer replacing with a bypass kit for approx $470.

- St Paul, MN, USA

problem #233

May 012013

Grand Cherokee 4WD 8-cyl

  • 36,000 miles
It all started with what we thought was a bad key fob. After about 3 trips to the dealer they finally suggested that we replace the key fob. That seemed to take care of the problem for a little while then it progressed to not starting on the 1st, 2nd, and sometimes 3rd try. It just kept getting worse until it might take up to 10 tries before it would fire up. Then it got to when it would start it would immediately die. About 3 weeks ago my wife was leaving the driveway of our house and the thing just quit while she was going through the gate. I'm just thankful that she wasn't on the highway at speed when it happened as she had our young son with her as well. About 2 days later the battery was dead when my wife got in to leave work. As I was away from home working and she needed a vehicle she took it back to the dealer (don marshall Chrysler in somerset, ky.) where they proceeded to install a new battery at the rip-off price of over $300!! about a week later I figured out why the battery had went dead so quickly. I drove it to my in-laws house and when I got out of it I heard the fuel pump continuing to run even after the engine had been shut off. My wife apparently hadn't noticed the sound of the fuel pump running when she had parked it that morning to go in to work and it had ran all day until it killed the battery. Had it at the dealer yesterday (not rip-off don marshall Chrysler) and they diagnosed it as a faulty fuel pump relay switch. (duh) I told them what it was before we took it to them. They said that until they could get the part to fix it with that I could just tap on top of the tipm to get the fuel pump to shut off.( I had been taking the battery cable off to get it to stop.) when we got it home, sure enough, I tapped the tipm and it immediately shut the fuel pump off. Well guess what? yep......the [xxx] thing wouldn't start at all this morning!! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Williamsburg, KY, USA

problem #232

Jul 112014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V391000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Keyaunee, WI, USA

problem #231

Sep 252014

Grand Cherokee

  • 57,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start on the first attempt. The contact mentioned that after several attempts the vehicle was able to restart. In addition, the contact stated that all the warning lights on the instrument panel illuminated and the vehicle stalled. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.

- Houston , TX, USA

problem #230

Oct 142014

Grand Cherokee 8-cyl

  • 47,500 miles
In the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning.

- Hoboken, NJ, USA

problem #229

Aug 252014

Grand Cherokee

  • 41,000 miles
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 50 mph, the vehicle suddenly shut off. After restarting the engine, the vehicle resumed normal operation. The failure occurred on multiple occasions. The dealer stated that the totally integrated power module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 41,000.

- Chicago, IL, USA

problem #228

Jul 252014

Grand Cherokee 4WD 6-cyl

  • 55,000 miles

A D V E R T I S E M E N T S

May 2014 Jeep Cherokee, (55,000 miles) wouldn't start when button pushed. Problem was intermittent with increasing frequency until repair in July 2014. Replaced timp at cost of $1201.96.

- Louisville, OH, USA

problem #227

Oct 102014

Grand Cherokee 4WD 6-cyl

  • 66,050 miles
The car would turn over but not start.

- Brownstown, IN, USA

problem #226

Oct 012014

Grand Cherokee

  • 35,500 miles
I was having problems starting my 2011 Jeep Grand Cherokee. Sometimes it started and then the engine died which is very dangerous. I took it in to Jeep service and they replaced the fuel pump relay in the tipm.

- Brooklyn, NY, USA

problem #225

Oct 082014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received recall notifications for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical system). The parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.

- Prospect, CT, USA

problem #224

Jun 122014

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), and NHTSA campaign number: 14V391000 (electrical). However, the part needed was not available for several months. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact did not experience a failure.

- Groton, CT, USA

problem #223

Sep 112014

Grand Cherokee 6-cyl

  • 70,000 miles
Tipm broken causes car to shut off.

- Union City, CA, USA

problem #222

Sep 272014

Grand Cherokee 4WD 8-cyl

  • 49,500 miles
My 2011 Jeep Grand Cherokee overland 5.7L has not starting multiple times. Other symptoms include intermittent rough idle after starting, sputtering/missing when accelerating and uphill, and intermittent failing to shift at high RPM. Dealer proposing to install starter/fuel module relay which Chrysler has made due to "amount of people with this problem" but quoting me $410 for the repair. No definitive diagnosis that this will fix all the symptoms. Advised by dealer to not drive vehicle until problem is fixed as the truck can stall or turn off at any time resulting in a serious safety risk. This is a very dangerous problem!!!

- Bellingham, WA, USA

problem #221

Sep 292014

Grand Cherokee 8-cyl

  • 59,024 miles
After reading many other complaints I see that my vehicle seems to also be suffering from a faulty tipm. My first attempt to start the car most days is met with what seems to be a lack of fuel but every other attempt to start the car the same day is successful without incident. There is no consistent time, speed or temperature related to what happens when the car is traveling. The dashboard lights up, radio, A/C, turn signals and headlights turn off and seat belt alert sounds. Only once has vehicle lost power briefly. When I first purchased this vehicle in 2012 the dealer cold not find the source of the problem. Now it is happening much more frequently but before I take it to the dealer and pay for the tipm I want to verify that it is a recall item. Another issue that began recently is the front passenger door would not close if opened from the inside unless we pull the exterior handle twice. I was told that this was not covered and would cost around $600.

- Miramar Beach, FL, USA

problem #220

Sep 102014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received recall notifications for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Del Norte, CO, USA

problem #219

Aug 192014

Grand Cherokee 6-cyl

  • 28,869 miles
2011 Jeep Grand Cherokee. Consumer states problems with hesitation to start and dying in the garage. The vehicle was inspected and it was determined the integrated power module needed to be replaced.

- Tyler, TX, USA

problem #218

Jun 092012

Grand Cherokee

  • miles
In June 2012 my vehicle began giving problems starting after several days back and forth to the dealer I was told my vehicle needs a PCM. The PCM was ordered and replaced but the problem still exist. I was then told the tipm had an issue. The tipm was replaced and the vehicle seems to be working as far as the issues starting but I kept having problems with the vehicle shutting off while driving. Months and moths went by with me having this issue until they placed a device on my vehicle to record what's happening. After keeping my vehicle for a whole day to remove the device, a week later they said it did not record anything because it went dead. However, I was told to bring the vehicle back in for them to check spark plugs, transmission, and other things I did so and the problem went a way for couple months only to come right back. Right now I am right back at square one with the vehicle giving a hard start and the vehicle shutting off while driving. Something needs to be done about these vehicles. They need to be overhauled.

- Christiansted , VI, USA

problem #217

Sep 242014

Grand Cherokee

  • 43,000 miles
The dash board lit up and could not start the car. Electrical in the car while driving was like a christmas tree on the dash board. Found that the totally integrated power module was no good. Also found out only some cars are covered under the recall not all.

- Tappan, NY, USA

problem #216

Sep 262014

Grand Cherokee 8-cyl

  • 39,300 miles
I was driving on a surface street and beginning to slow for a traffic signal when the car shut off. I had no power whatsoever; had to coast as far as I could to the side of the road; then put the car in park, and restarted it. A few weeks prior, I had taken the car to the Ontario, ca Jeep Chrysler dealership where they repaired an issue with the car not starting. The service rep stated that they had installed a circuit board overlay. It is my understanding that this is a supposed fix for tipm issues, but it did not stop my car from turning off after the repair had been done. Several months ago, I took the car into the same dealership with the complaint that the alarm - horn - had been going off randomly for no reason. At that time, the service rep said they could not replicate the issue and could do nothing. It is also my understand now that this is another symptom of tipm failure.

- Fontana, CA, USA

problem #215

Sep 132014

Grand Cherokee 6-cyl

  • 34,750 miles
When you push the start button it doesn't start but if you push it 3 to 4 times after hesitation it starts as long as you pull your foot away from the brakes but a mechanic told me that he hears the fuel pump coming on and staying on even though the car isn't running. I called Chrysler on Monday the 15th of September and according to them and the local dealer I had to pay to repairs and it sounded like a tipd problem or a fuel pump or this or that but I had to bring it for them to look at and they will give me an estimate. I have a government vehicle to drive to work and back and I had to depend on other people to get to places and use the Jeep when I have to yet it takes a few minutes to get it started until I can file a complaint after all the vehicle has low mileage and sounded like a defect. Thankfully I heard on the national news yesterday that they are recalling the 2011 Jeep Grand Cherokee for that same problem and after reading other complaints on the same year vehicle it was like seeing a carbon copy of my complaint. What happened to me and my children when the Jeep stalled on camp kanata rd. In wake forest, nc will not be forgotten. It frightened me mainly for my child. She was worried that we were going to be hit from the rear when the Jeep stopped suddenly only 100 ft. From leaving the driveway of camp kanata. We thought we had a flat tire or that the vehicle will not start again but again thankfully we weren't hit.

- Wake Forest, NC, USA

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