NHTSA — Electrical System Problems

2012 Jeep Grand Cherokee (Page 16 of 21)

CarComplaints.com Notes: The 2012 Grand Cherokee hasn’t seen the same complaint volume as the 2011, at least not yet.

It’s worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.

The 2012 also received national attention after it failed a Sweedish Magazine’s “moose test”. the test measures a vehicle’s ability to swerve out of the way of an obstacle you wouldn’t want to hit while driving down the road … like a moose.

10.0

really awful
Crashes / Fires:
2 / 39
Injuries / Deaths:
3 / 0
Average Mileage:
25,042 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Jeep Grand Cherokee electrical problems

electrical problem

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2012 Jeep Grand Cherokee Owner Comments (Page 16 of 21)

« Read the previous 20 complaints

problem #115

Mar 172015

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure.

- Monroe, CT, USA

problem #114

Mar 172015

Grand Cherokee

  • miles
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V634000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Georgetown , KY, USA

problem #113

Mar 072015

Grand Cherokee 4WD 8-cyl

  • 27,421 miles
My 2012 Jeep Grand Cherokee suddenly began having problems starting. Since Mar 7th there have been 3 incidents in which pressing the start button caused the engine to turn over but not start. All 3 incidents were situations in which I was trying to restart the car within 30 minutes of previously turning the car off. 2 of the 3 incidents occurred within 15 minutes of turning the car off. For example, I forgot to bring an item with me from my house, turned the car off and went in the house to retrieve the forgotten item. Then, when trying to restart the car the engine would turn over but no ignition from the cylinders. Subsequent repeated efforts to start the car were futile, but if I waited 30 minutes or more the car would start up. This problem creates difficulty for anyone doing a short errand such as buying something from a convenience store or dropping the kids off for school. I read that Chrysler will be issuing a recall on the fuel pump relay, I hope this helps. I am filing this complaint to make sure my name gets included among those that need repairs. Thanks.

- Bozeman, MT, USA

problem #112

Mar 032015

Grand Cherokee 6-cyl

  • 25,000 miles

A D V E R T I S E M E N T S

Car occasionally does not start when the push button start is used. Other times the car goes into a long crank. The only way to stop this is to cycle through options by pushing the push button start several times and try again. Sometimes the car starts, other times I have to do this several times before the car starts.

- Astoria, NY, USA

problem #111

Mar 102015

Grand Cherokee

  • miles
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Atlanta, GA, USA

problem #110

Mar 102015

Grand Cherokee 4WD 6-cyl

  • miles
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system), 14V154000 (service brakes, service brakes, hydraulic) and 14V391000 (electrical system) however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 4/29/15 the consumer stated the recall was completed on April 6, 2015.

- Frostburg, MD, USA

problem #109

Mar 092015

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Staten Island, NY, USA

problem #108

Mar 052015

Grand Cherokee 4WD 6-cyl

  • 38,300 miles
While driving, my vehicle began to smell like smoke. Soon after, the passenger side headliner, near the visor went into flames.

- Saint Augustine, FL, USA

problem #107

Mar 062015

Grand Cherokee

  • miles
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 14V391000: (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Marrietta , MS, USA

problem #106

Dec 042014

Grand Cherokee

  • miles
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers:14V154000 (service brakes, service brakes, hydraulic), 14V391000 (electrical system) and 14V634000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Belleville, AR, USA

problem #105

Dec 012014

Grand Cherokee 8-cyl

  • 39,000 miles

A D V E R T I S E M E N T S

While driving on a rainy day, my car shut of-at the time I was doing approx 50 mph. I had to pull over to the side and restart the car. When I took my car, I was informed there is a tipm issue and my computer needed to be replaced, costing me over $1500. Since my warranty expired, I have to pay out of pocket. My hands are tied on this one, as it potentially can cause a serious safety issue for my future. Also a problem with the tipm, my car has failed to start on approx 10 occasions. It takes me about 20 minutes to get it to start.

- Oak Park, CA, USA

problem #104

Mar 052015

Grand Cherokee 4WD 8-cyl

  • miles
Good morning, I received a safety notice (recall) previously sent to me on/or about October 2014. I did personally contacted my dealer and follow up in a regular basis for months now and the answer has always been "we are on queue waiting for parts from Chrysler". I do acknowledge the recipt of the second notice today March 5th 2015. What else am I suppose to do in order to have the service done..?? sincerely [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Eagan, MN, USA

problem #103

Feb 182015

Grand Cherokee

  • 55,400 miles
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while operating the vehicle the windshield wipers and wiper fluid motor would not operate. In addition, the door locks had stopped working. The vehicle was taken to the dealer who diagnosed that the tipm was faulty and needed to be replaced. The tipm was replaced but after retrieving the vehicle, the brake lights would intermittently malfunction and would not illuminate. Also, the contact mentioned that when switching on the turn signal the fog lights would flash on. The vehicle was taken back to the dealer, who diagnosed that the replacement tipm was also faulty and needed to be reprogrammed. The manufacturer was notified. The failure mileage was 55,400.

- Mayfield Heights , OH, USA

problem #102

Nov 282014

Grand Cherokee

  • miles
The contact owns a 2012 Jeep Grand Cherokee. The contact received notices for NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V391000 (electrical system), and 14V634000 (electrical system). The contact stated that the parts to remedy the vehicle were not available. The manufacturer was notified of the delay. The contact did not experience a failure.

- South Bury , CT, USA

problem #101

Dec 032014

Grand Cherokee

  • 65,000 miles
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle would start intermittently. In addition, while driving 35 mph, the vehicle stalled. The contact was able to restart the vehicle and multiple warning lights illuminated. The vehicle was taken to an independent mechanic who stated that the tipm needed to be reset. The vehicle was repaired; however, the failure recurred. The vehicle was taken to back to the mechanic who diagnosed that the tipm needed to be replaced again. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 65,000.

- Corpus Christi, TX, USA

problem #100

Jun 062014

Grand Cherokee

  • 30,000 miles
I have had multiple problems with my 2012 Grand Cherokee. All of the external lights modules ---headlights and tail lights--- went out and had to be replaced due to an electrical problem then the car sometimes wouldn't start. The dealer couldn't replicate the problem so told me they couldn't do anything. Finally one time it happened at the dealer and they figured it was a defect in the keyless entry that was reading the signal from the key fob. Then when they were inspecting the car they found the rear shock was leaking. They ordered a new part in June and it was finally replaced in Oct as the part was on back order. On a routine oil change the service tech told me I needed routine maintenance check ( 30000 miles) to the tune of $1700 and wanted me to do it right then.. the day after this oil change the check engine light comes on. I called the dealer. They said it was probably because I hadn't done my 30000 mile check ( the day before). He said it could be variable things but probably a bad spark plug that needed to be replaced ( part of the $1700 check he had wanted me to do). I said I had other cars including a 2002 Jeep and I hadn't had to replace the spark plugs at 30000 miles. Then he realized my 3.6 L car did not need spark plugs changed at 30000 ---- only the 5.7 did. Yesterday I checked my fluids and saw the power steering fluid was way low. I called the dealer to see if this was normal. The tech said no--- the steering fluid was in a contained system and should not loose fluid. He said I must have a leak somewhere in the system. He said it was very dangerous but not covered under warranty. He said the engine could catch fire or I could loose steering. Why wouldn't this be covered under warranty? it is dangerous. The car only has 36000 miles and this leak should not happen.

- Reno, NV, USA

problem #99

Feb 122015

Grand Cherokee 4WD 6-cyl

  • 35,032 miles
After owning my 2012 Jeep Grand Cherokee for only 1 single day (purchased with 35,004 miles on 2/11/15), I was unable to start it after 6-7 push start attempts with the brake pedal properly pressed down. After putting it in neutral and pulling it to the side of a hill, I put the vehicle back into park and once again tried and it started up. Based on research online, it looks as though this is identical to the recall for the 2011 model and the defective tipm (totally integrated power module) needing to be replaced. The alternator recall (P60) for 2012 Jeep Grand Cherokee is not yet available (yet it was announced by Chrysler in October 2014) and could also be a factor to this intermittent start issue.

- Charlotte, NC, USA

problem #98

Feb 212014

Grand Cherokee 8-cyl

  • 58,500 miles
I recently purchased a used 12 Grand Cherokee from starling Chevrolet Buick in St. Cloud, fl. I did a ton of research and had been looking for this particular Jeep for many months. Our Jeep is in immaculate condition and the car fax listed only two minor recalls, the sun visor wiring and a brake component; nothing else. I drove it off the lot a 35 days ago and back home and no problems whatsoever. About 14 days ago my Jeep randomly stalled while I was taking a left turn in front of another vehicle (at a safe distance). Thankfully I was able to pull off the side of the road (no power steering) and come to a complete stop, put Jeep in park, and started again. I was completely baffled why it did this and took it in for service under my 3 year extended warranty. My dealer was unable to get any error or warning sign on the diagnostic test and could not find any problem whatsoever. My Jeep has stalled 2 other times while driving and each time I took it back and the same thing, it would not stall on the mechanic and no check engine light. I was lucky to talk to the previous owner tonight and he explained that he had the tipm replaced 2 times, yes 2 times in this Jeep and after the 2nd time the Jeep kept stalling on him. My wife and I are terrified that we purchased a "lemon? without having any knowledge about this at all. The car fax did not show this information, my Jeep dealer showed me all the warranty history through Chrysler and they sincerely want to help us. However, if the faulty tipm will not even show a check engine light, then how do they warranty a part" they cant (or refuse) and that is the lawsuit. The previous owner said he had to fight until he couldn't fight anymore to get his dealer to replace the tipm and it still failed after the fact and is now failing on me. What can I do? [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Pensacola, FL, USA

problem #97

Feb 062015

Grand Cherokee 4WD 8-cyl

  • 42,000 miles
Jeep attempts to start when start is pushed. Engine turns but will not start. Occasionally it starts and then quickly shuts down. Other times it starts and runs perfectly.

- Salisbury, NC, USA

problem #96

Nov 182014

Grand Cherokee 4WD 6-cyl

  • miles
I been calling around local Jeep dealer ships in my area and no one has parts for these recalls.

- Ringtown, PA, USA

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