This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While sitting at an intersection another vehicle struck the consumer's vehicle on the passenger's side door. Consumer applied the brakes and the pedal went to the floor. ABS braking light appeared on the dashboard and remained on. Consumer drove vehicle to the dealer for inspection, an D mechanic determined that the ABS braking unit needed to be replaced due to the solenoid switch being worn out.
ABS light goes on intermitently. At that point brakes feel abnormal. Heat shiled rusted and rattles and above 35 mph. Electrical system re: ABS light panel. The Xterra was taken in for service, not informed of diagnostic charge re: ABS brake sys. The assumed. Dealer assumes by not seeing the light on that there is no problem. Dealer states that the complete braking system was looked at, and then claims that maybe the brakes need to be changed? did he not look at the complete brake sys. The heat sheild was sawed off as he stated and it requierd calling consumer Nissan to have them replace the heat sheild according the warrnety package. Nissna consumer rep sucks. They could not sum up the warrent package I had to fax them the the page where the cliam showed they were liable for the replacement. The $ 83 diagnostic charge was wavied after several phone calls. Did I have to pay $83 everytime this ABS light came on. The dealer claimed it was a phantom light.
I have been to the dealership 6 times for my brakes. This problem has been on going since August 16, 2001. At first my ABS light would go on and off. It took the dealer about 4 times to fix that. They did not know how to fix it. Then my brakes began to rumble. I almost got into a major accident with the mechanic in my truck with me. The dealer said I needed new roaters and pads after only 20,000. Mechanic agreed that I probably have a lemon. Nissan will not replace my car even after I wrote the lemon law letter. Nissan said that since I sent the letter to the dealer and not the manufacturer, it is not valid. The arbitrator at Nissan was rude and was not willing to help me. She said all they could do was fix the truck, not replace it. I told her that they have tried 6 times and it is still not right. She was unwilling to help but to only say that we will have to go to arbitration. I am in the process of going through arbitration with Nissan. I will fight for them to compensate for my loss. I want my down payment back so I can get myself a reliable car. I will never buy a Nissan ever again. This company does not hold the high ethics that they say they have.
Since having my vehicle I have had several problems. Some minor however having a new vehicle I did not expect to have this many problems. I have had a continuous wind noise from my sun roof that has been taken in 3 times to be repaired. I also had to have my rear windshield wiper repaired. Approximately 1 month ago I had to have my brakes replaced and was just informed today (10/10/01) that my fuel pump has gone bad. Several monthes ago I had a "knocking" noise under my hood and as of today I have another "knocking" noise. I just do not feel that my truck should have this many problems with it being so new! my truck stopped 3 times as I was on the highway driving. I had cars in front as well as behind me, it was a very scary and dangerous situation to be in. I hope my complaints do not go unheard as I feel they have at my car dealership. Thank you!
A D V E R T I S E M E N T S
- Milwaukee, WI, USA