2016 Acura MDX accessories - exterior NHTSA complaints: Visibility/Wiper

NHTSA — Visibility/Wiper Problems

8.0

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,095 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Acura MDX accessories - exterior problems

accessories - exterior problem

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2016 Acura MDX Owner Comments

problem #2

Jan 072017

MDX

  • 10,000 miles

A D V E R T I S E M E N T S

While driving on Jan. 7, 2017 in snow my windshield washer was not operating. Due to sale accumulation this was a very dangerous situation. I took my car to the dealer and was told that my washer fluid froze. The temperature that day was 19 degrees. The windshield washer fluid is not supposed to freeze at that temperature. The dealer refused to take any further action other than adding a concentrate to the washer fluid. Since the fluid was original either Acura used the wrong fluid or there is an equipment problem that freezes at 19 degree temperature. This is very dangerous situation and some action by or Agency is needed..

- Clifton, VA, USA

problem #1

Mar 252016

MDX

  • 190 miles
Brand new Acura MDX 2016 was purchased from weir canyon Acura Honda in anaheim, California on March 18th 3/18/2016. It has 40K bumper to bumper warranty per paperwork and dealer plus purchased extended 100,000 8-year warranty for any defects, etc. Again bumper to bumper. Within one week on 3/25/2016 within only 190 miles on the odometer on this brand new $60K vehicle glass windshield defect was noticed with cracking despite not seeing or hearing anything hit the windshield. It was driven on California freeway home from anaheim to North san diego county (120 miles.) upon noticing the defect the dealer was contacted but they said anything can hit the glass and said will do nothing about it. (contacted eli sales manager and paul swim general manager of weir canyon Honda Acura) then performed a search on the internet and noticed many other Acura owners have glass breakage and cracking issues and there are blogs and entries from Acura owners on the internet's google search of Acura glass cracking breakage and it seems to be a common trend. So I proceeded to contact dealer again to discuss it some more with the dealer and explained to them this is brand new vehicle purchased with new auto warranty plus additional $3000 extended warranty from your dealership so why are you not performing customer care and care about defect in your vehicle's safety component (windshield) but they hung up the phone or used profanity when called back. Paul swim general manager even commented that even one of his own loaner dealership vehicles has a crack break on the windshield glass despite being new. Opened case with Acura headquarters in torrance ca on 3/29/16 case# 4559849 but talking to their manager (juan) and district manager they refused to be accountable and ignored complaint as well. The front windshield is basically weak fragile and unable to provide reasonable safety.

- Escondido, CA, USA

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