10.0
really awful- Typical Repair Cost:
- $3,000
- Average Mileage:
- 45,250 miles
- Total Complaints:
- 2 complaints
electrical problem
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2020 Acura MDX Owner Comments
Car was completely dead. We were 30 miles from home in a very rural area at 9 pm. I called Acura road side assistance and towed car back to dealership about 85 miles. Replaced battery, but could not identify the problem.
- Ralph C., Treasure Island, US
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A D V E R T I S E M E N T S
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Dealer Service Complaint: Overcharge & Poor Repair
Dealer: Acura of Bay Shore — 1930 Sunrise Hwy, Bay Shore, NY 11706
I’d like to share my recent experience with Acura of Bay Shore where I took my MDX for a routine oil change — and ended up with disappointment and unnecessary charges.
When I explained the engine idle issue and airbag (SRS) warning light, the service advisor immediately said “starter motor replacement” — without even performing a diagnostic check! That suggests they already know this is a common problem with Acura MDX models, yet they’re treating it like an individual repair instead of a known issue.
What’s worse:
? They quoted me almost double the standard market price for the starter motor.
?? They charged a diagnostic fee for the airbag issue, which wasn’t fixed — the light came back the very next day.
?? And they didn’t even perform the oil change I originally came in for.
This is completely unacceptable service for a premium brand like Acura. Customers expect transparency, fair pricing, and proper diagnostics — not shortcuts, guesswork, and overcharging.
#AcuraDealer #CustomerComplaint #Overcharged #BadService #CarMaintenance #AcuraMDXProblems #AcuraService #ConsumerAwareness
- sungeo28, Hicksville, US