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2012 Audi Q5
This problem may be covered under warranty. Ask your Audi dealer.
- Typical Repair Cost:
- No data
- Average Mileage:
- 1,550 miles
- Total Complaints:
- 4 complaints
Most Common Solutions:
- not sure (2 reports)
- electric trunk shut as standard. stronger glass (1 reports)
- replace the sunroof mechanism (1 reports)
windows / windshield problem
- No one has added a helpful site for this 2012 Q5 problem yet. Be the first!
A D V E R T I S E M E N T S
click to see larger images
I just returned from a week of vacation and had my new Audi Q5 which I have loved driving, parked just outside our garage in a safe sleepy suburb of Minneapolis with NO overhanging trees or obstruction. Thankfully the weather was unseasonably warm and dry as I returned today to find the sunroof shattered almost directly in the center of the front part of the sunroof. The "fabric" shade thankfully held all the pieces and did not tear. There were very fine pieces of glass on the leather below. I was shocked. There was NO evidence of any vandalism, the car remained lock, nothing was disturbed inside the car. Cracks emanate all over from the main break but there are two odd long "crack lines" that parallel the windshield and the driver's side of the door on the part of the sunroof that remains intact. Curiously the edges of the roof around the break were not "depressed" but actually looked elevated, as if it broke from inside. I now see that there are other similar reports of spontaneous sunroof break is in the Q5 Audi 2012 sunroof. I will need to take my Q5 into the dealership here in the Minneapolis Area, Carousel Audi. I've been very pleased with all their service in the past, owning a 2008 A4, and on that basis, decided to purchase another Audi from the same dealership. As this is Sunday night, I do not know how they will respond but will keep you posted. I was disappointed to read that dealerships out East were not "owning" this problem!
Update from Jan 17, 2012: I contacted my dealership the following morning, they were aware of this problem, and towed my Q5 into the dealership, ultimately replacing the entire sunroof/shade mechanism. I had a loaner Audi A4 brought to me that day at my office and drove that the remainder of the week. By Friday (car was towed on Monday) , my Q5 was ready to be picked up. The "fix" is replacing the sunroof. I was told there is a "tolerance problem on the front panel of the sunroof". I had follow up calls from a centralized Audi customer service rep and heard there was sunroof glass that was not to standard, and I also heard there was a seal problem on the sunroof. It may be a combination. I was pleased with Audi's rapid response to the issue and hope that other cars with the same issue are identified and repaire before the issue occurs! While frustrating on a new Q5, Audi handled my situation with urgency and kept me posted daily as to when it would be completed.
- Alvina J., Edina, MN, US