This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Catastrophic engine failure, Audi Q5 2017 2.0 Turbo, suddenly stopped/disabled on State highway traveling approximately 45 mph September 2022. Engine re-started after waiting period, then moved to shoulder while experiencing limp mode with EPC light and low oil pressure light activated just prior to engine sutting off again. Vehicle 66,539 miles at time of incident, had just received complete vehicle diagnostic in December 2021 (8 months prior, 7,406 miles incurred) at Audi Tucson and successfully passed complete engine inspection. Vehicle towed to Audi Chandler with diagnostic recommendation to replace complete engine due to piston failure (long block replacement estimated at $16,881.79). Since engine failure, multiple attempts to resolve with Audi USA customer service have been unsuccessful, finally stating -€œall issues start and end with the dealer-€. For customers nationwide, there appears to be no issue resolution with Audi USA customer service - they do not authorize any repairs based on this statement. Vehicle is disabled with no current recourse for replacement of same engine as Audi has discontinued manufacturing 2.0 Turbo engines for this model, per Audi dealership.
I received a letter that my car was under a recall for the water pump I have a 2017 Q5 Audi which the dealer said needed a water pump bio waited until after my mileage went up then made me pay out of pocket rather then honoring the recall. This was criminal and I feel Audi should Reimburse me or get dealer to reimburse me for this scheme Audi is horrible and should be ashamed for allowing this to happen Audi should make good by this recall turnersville nj Audi is a ripoff scam I want reimbursement of This recalled waterpump I-€™m filing a complaint with the usdoj
thermostat housing leaking at the top edge and the coolant pump leaking, replaced thermostat housing and coolant pump assembly. vehicle is available for inspection upon request. the coolant reservoir would empty every time I drove the car or let it sit, the vehicle did let me know with an alert when the fluid was too low. I had to continually keep fluids in it so that the vehicle did not overheat. I took the vehicle to my mechanic and he sent me to the dealership for the correction. the dealership corrected the issues by replacing the thermostat housing with coolant pump assembly. The vehicle has not been inspected after the repair. This issue began on 8/5/21 and was repaired on 8/11/21 this was the first opening for the dealership. The total cost was $1,688.77.
Vehicle transmission downshifts abruptly when slowing to a stop. Transmission slams into each gear as you slow causing an unexpected increase in engine braking. This occurs regardless of drive select mode (comfort, auto, or sport). There are numerous complaints about this behavior across Audi owner forums for vehicles with the same engine and transmission combination (3.0L supercharged V6 mated to zf 8hp transmission). Additionally, there's a frequent long delay for the reverse camera image to display on the screen when selecting reverse. It can take up to 7-10 seconds. If there is a software update available, Audi dealer advises it will cost money to have installed on the vehicle. As this is a safety concern I would imagine the manufacturer would handle as a tsb, regardless of year or mileage.
The contact owns a 2017 Audi Q5. The contact received notification of NHTSA campaign number: 18V229000 (engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact received a recall notice for NHTSA campaign number: 17V002000 (engine and engine cooling) and had the first part of the repair completed, even though the VIN was not included in the recall. Audi North orlando (139 N Oregon St, sanford, fl 32771, (888) 894-9542) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2017 Audi Q5. The contact received notification of NHTSA campaign number: 18V229000 (engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the local dealer (Audi westmont, 276 E ogden ave, westmont, il 60559, (630) 537-0310) and was informed that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Audi Q5. The contact received notification of NHTSA campaign number: 18V229000 (engine and engine cooling), which indicated that the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not notified. The contact expected to be notified when the part was to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Letter to deputy administrator king in regards to safety recall 19N4- after run coolant pump " which warns that the vehicle may experience a short circuit and/or overheat and a statement noting:" This recall repair is not yet available.
Few days ago, I was driving the car( usually my wife is driving it) stopped to a stop light, actually I tried to stop, but, the car was still moving. At the same time, I noticed a very high engine revs, and the car was moving, even with me pressing hard the breaks. Luckily, we got green light, and nothing major happened. But, the worst part is that, I noticed, above the front wheels, some suspension components, parts, nuts, at only 5 mm or less. Is right above the front wheels. It is not on the side, as supposed to be. The clearance between that part and the wheels should be a lot more. To me, is not safe at all. There is a recall about it" it safe to drive" to me looks not.
The contact owns a 2017 Audi Q5. The contact received notification of NHTSA campaign number: 18V229000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Audi lakeland, 1215 griffin rd, lakeland, fl 33805, 863-284-0880) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Tucson, AZ, USA