This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On Monday 3/9/2020 around 6:45pm edt, I was driving in a residential zone approx. 25-30 mph. I approached a stop sign and pressed the brake to stop the car. The car slowed slightly but did not stop, despite my intense pressure on the brake pedal. Instead, the engine revved spontaneously several times and I proceeded half-way through the (thankfully empty) intersection. I confirmed I was in regular drive gear (not the semi-manual mode), then quickly put the car in park to stop the vehicle, but the engine continued to rev. I turned the ignition off and back on, then continued driving without further incident. That night, I searched online and found another customer reported a nearly identical experience with a 2017 Audi Q5 on March 16 2017 (brakes failed problem). That customer's dealer found a fault with the ABS brake module, which was repaired. I took my car to an Audi dealer (zip code 48301) the following day but they were unable to find any "faults" and therefore make any repairs. The vehicle is 2017 with approx. 17K miles, still under oem warranty.
On Thursday March 16th approx around 6 pm, I was driving back home from work. When I tried to stop the car at a stop light (driving approx 40-45 miles/hr speed on a straight road) by pushing the break pedal the vehicle slowed down, but failed to stop completely and continued to roll autonomously at a slower speed. As I continued to push the brake, engine revved up twice spontaneously. I immediately shifted the gear to park and the vehicle stopped. Approx a minute later I shifted back to drive and drove the car home. Next morning I drove the car to Audi dealership and they ran the vehicle diagnostic and identified a faulty ABS control module which has since been replaced. Since it involved brake failure and spontaneous acceleration I am submitting the compliant to to NHTSA. I have also sent an email to Audi usa today regarding this. I just took the car back from service today and I will continue to observe for any issues and update NHTSA and Audi usa. Please feel free to contact me should you need any additional information.
- Chesterfield, MO, USA
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- Bloomfield Hills, MI, USA