This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Audi Q7. The contact stated while driving at 25 mph, a warning message indicating 'steering malfunction please vehicle' illuminated. The contact pulled over, shut off the vehicle and attempted to restart the vehicle, however the message was still displayed. The contact left the vehicle at a parking lot over night. The contact had the manufacturer tow the vehicle to a local dealer bell Audi (782 us-1, Edison, NJ 08817) who diagnosed the failure as a steering wheel system issue that would need to be replaced. The vehicle was not repaired due to cost. The manufacturer was made aware of the failure. The failure mileage was 60,328.
Purchased a new 2018 Audi Q7 late June 2018 with Goodyear Eagle all season tires (285/45R20). After about 24,000 miles, notice steering was drifting towards the passenger side while driving on highway and road in normal conditions. Then notice both front tires started to "chunk" on outer edges of tire. Rear tires are still in good shape and wearing evenly at 7/32 tread depth. Dealer at fremont, ca acknowledge this is a known issue and will not replace tires after 12,000 miles. Per dealer report, lf and rf are "5+ cupping". dealer service advisor recommended to call Goodyear. Call Goodyear toll free number to file a warranty claim. Goodyear also acknowledge Audi is aware this is an issue on vehicle and provided a warranty claim number. Very surprised both Goodyear and Audi acknowledge there is a design defect but dealer is not willing to replace tires under manufacture warranty especially since car is drifting to the right under normal driving conditions. Drifting could be a safety issue and potentially create an accident.
The brakes have squealed since 3K miles. No matter the weather conditions may be. We have been told that is normal, but I am researching otherwise. At 5am leaving the home, the brakes squeal, at 2pm squealing, 5pm squealing, midnight squealing. For being a luxury vehicle I love and trust, this makes me extremely nervous and embarrassed when neighbors are out and hear this squealing. The brake foot pedal does not glide when being used. The steering wheel has a locking motion when being used on turns.
A D V E R T I S E M E N T S
- Bayonne, NJ, USA