During the launch of the new Audi TT, authorized Audi dealers must participate in the Audi TT Launch Allowance Program. A Technical Assistance Center (TAC) ticket must be created prior to any repair related to the Audi TT, and each ticket must include diagnostic logs and a detailed summary for each customer concern. The ticket must be activated by calling the TAC for further instructions; the case number assigned must be recorded on the repair order. The concern must be corrected after authorization. Findings must be reported to close the TAC ticket. Part(s) replaced under warranty and requested by the Warranty Parts Return Center (WPRC) must be sent to the WPRC (use the Audi Prepaid Freight Program) within 48 hours after completing the repair. Warranty reimbursement for the Launch Allowance Program begins with the arrival of your first MY16 TT in August and continues until Audi Product Support communicates an end date to dealers. Routine maintenance and PDI services do not require prior authorization or a TAC ticket and are excluded from the launch allowance program.
