The car's primary issues are a broken water pump & an ongoing electrical issue related to the footwell module (frm), which BMW twice acknowledged via limited warranty extension reimbursement letter. The cooling system gave out in August, '18 on ca-99 outside of bakersfield. It was 105 degrees. One second I'm going 75 mph and the next I'm desperately trying to safely maneuver to the side of road. After three years of several other major issues with the car, I was prompted to contact BMW in early Oct, 2018, to hold them accountable. My first attempt to have BMW correct the issues was denied w/in two weeks, so at the request of an exec customer relations rep, I had the car diagnosed in Nov, 18, (even though I had previously had the car diagnosed by a reputable third-party who found the water pump and frm issues within one hour in Aug, 2018).when I collected the car two business days later, it was in worse condition as its fan was running hard and loud. I immediately complained to the sa & explained to him that the car did not have that issue before I dropped it off. Since only a diagnostic was ordered, the car should have been in the exact same condition but he casually attributed the new issue to the water pump & claimed it was coincidence that it happened while under their care. When I submitted the diagnostic to the exec care rep, I informed him of my bad experience but he didn't seem concerned and just let me know that BMW would reevaluate the case. On 12/27/18, over a month after submitting the diagnostic, I was told that BMW again denied my claim. Btw, the diagnostic from BMW found the broken water pump but they claim that they could not determine the cause of the electrical issue (even though they had my car for two days, had knowledge of the frm issue as evidenced by their letters, & had a third-party diagnostic to compare).

- Kerman, CA, USA