The contact owns a 2017 Buick Envision. The contact stated while driving at an undisclosed speed, the infotainment system failed intermittently. As a result of the failure, the contact was unable to access important safety features such as the rear camera, side view camera, and Lane Keep Assist. The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the infotainment system. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who confirmed the diagnosis. The vehicle was repaired and taken back to the dealer, who was unable to program the new infotainment unit. The manufacturer was not notified of the failure. The failure mileage was 90,000.

- Xenia, OH, USA

I had just left the driveway at my in-laws house, which is approx. an hour and 45 minutes from my home. Within moments, randomly, the sun roof popped open, as if someone had hit a remote. It would not close, and after trying for a bit, decided to drive home and we would address it there. When I hit the open road, the roof went the rest of the way open and then about two miles from the house, I starting choking on the smell of burning plastic. I immediately pulled over on to the shoulder of a side road, turning off the car. My husband was in a vehicle behind me and came over and we were both very concerned the vehicle was going to catch on fire. He tried to pull the fuse in the panel, but when we turned the vehicle back on, there was smoke coming from the sunroof motor area, and the smell was atrocious. The inside hood liner was very warm near the rear of the vehicle with the motor. At that point, we decided to call a tow truck, because it was obvious there was an electrical short. Because the sun roof was stuck open, we had to get a car cover to protect it from the rain coming in. The dealership investigated the next day, and confirmed there was an electrical short that was throwing high-voltage power in to the sunroof. It had melted the motor and wires around it, and had we gone any further, the voltage would have caused a more significant fire. They had to do significant repairs, costing $1400, as well as some clean-up of the interior to try and ensure we weren't continuing to breathe burnt-plastic fumes.

- Rochester Hills, MI, USA

Brakes failed while coming to a stop causing me to crash into the back of someone. Also all dash and radio and shifter lights went out and came back on at the same time brakes failed. Brake issue still not fixed by GM Buick.

- York , PA, USA

For 6 months the vehicle has had the following problems: 1. Car automatically shutting down(unresolved) 2 steering column, wheel locking up(resolved at this time) 3. Interior and panel lights flashing when car shutting down ( unresolved) 4. When applying pressure to gas pedal engine automatically shuts down (unresolved) 5. Check engine light stays on Vehicle has been taken to dealership shop 6 times in the past 6 months. There has not been total resolve especially the fact that the car shuts down when I am driving. The car has multiple warranties. This is a very dangerous situation. I would appreciate your help

- Orlando, FL, USA

When the car is in auto engine shut off mode, when the brake is released the steering power assist message displays, the steering wheel locks up, the doors unlock and the interior and exterior lights flash. The car will start back up but it takes a second to start. The car is also starting to not start back up and completely shut off at the light. All of the lights will start flashing. This is highly dangerous as the steering wheel lock almost caused my family to get into a major car accident. The car will be taken to a dealership later this week.

- Riverview, FL, USA

The contact owns a 2017 Buick Envision. The contact stated that while in his home with the keyfob in his pocket, his dog kept barking. The contact went to the back door to check on the vehicle and discovered that the vehicle had been running. The contact immediately turned the vehicle off. The contact then called the manufacturer and was referred to the local authorized dealer. The contact was informed that he had to pay out of pocket for a diagnostic test. The contact declined. The vehicle was not repaired. The failure mileage was approximately 30,000.

- Lakeland, FL, USA

My rear ac unit blows hot air no matter what temp I choose or mode that is selected. This issue was found a couple of days of purchase in January.

- Phoenix, AZ, USA

While driving down interstates and highways, the vehicle's dashboard completely shuts down. The radio, meters, dash display, etc. All go dark and turn off for a span of 5-20 seconds. This has happened multiple times over the couple years of ownership. The vehicle is always going at least 60 mph and, while it doesn't turn the engine off, it does turn the air off and, overall, causes a huge distraction for the driver.

- Thief River Falls, MN, USA

Entire dash cluster has gone out. Screen completely black. Including after update in June 2019. Car was in motion, happens at various speeds. Almost cause an accident. Dealer unable to source issue after 3 visits to date in 2019. GM technicians unable to solve issue. GM and dealer does not believe this to be safety is and keeps allowing car to be returned to service.

- Great Neck, NY, USA

The infotainment center goes blank and at times cant shut the radio off. Restarted car, opening doors and pressing buttons doesn't shut radio off. Car is at dealer for 7th time. Shown dealer videos and they have been unable to figure out source.

- Great Neck, NY, USA

The dash board goes out. Anywhere from a few seconds to 1 minute before it returns.

- Great Neck, NY, USA

"auto stop" function would not restart in traffic - stopped at signal light; had to push vehicle into a parking lot. Wouldn't restart for over 20 minutes. Two additional electrical issues (we believe are releated) previously that have not been fixed.

- Chesapeake, VA, USA

Rear tailgate requires manual operation to open, close, and lock. The vehicle is equipped with automatic lift gate controls on the driver door and also by swiping foot under rear bumper. I have documented four times in the past month that the tailgate will not operate properly. Each time however that I bring the vehicle to the dealership, the tailgate works properly. The mechanic said it is probably the actuator, but until I can bring it to them when it's not working there is nothing they can do. There was one instance were the tailgate wouldn't lock even when manually operated. I had to drive the vehicle with the tailgate unlocked and opening when I slowed down. The dealer sales personnel did a temporary adjustment by turning the vehicle on and off and adjusting the selection knob on the driver door. Your help here is appreciated. The dealership is being very helpful, but can only fix something when they verify that the item needs repair.

- Kingsland, GA, USA

Instrument cluster lights go out while driving ( #pic6333C ). as me are driving the instrument planal go blank for a few seconds to a minute, it is a driving hasard and can couse and acsident. I built an alarm syste for you ( 1980's ) that had a like problem, it turn out to be the clock rewind motor spiking the computer & re-booting the computer it need a fix now

- Apple Valley, CA, USA

Computer screen display frequently goes very dim and sometimes completely out several times there has been no display showing when we were backing up plus the warning beeper didn't come on. We have had 2 minor accidents when we were backing up because of the failure of the computer screen and warning beeper. I have complained to our dealership holm automotive in abilene, ks for at least 2 years and they do not seem to think it is a problem. I have many photos and videos plus a handwritten log of this issue. I have also been in contact with Buick.

- Carlton, KS, USA

When vehicle does automatic software updates from GM, it "blows up" the personalization menu. I am in physical therapy now from car seat that automatically went to position 1 when I opened car door. Easy exit had been turned on by update. I had it turned off because it never worked right with memory seats. Now after another update and menu was skewed again. Easy exit turned back on as well as seat heaters on start up. Both had been turned off in menu.

- West Bend, WI, USA

Car has electronic child safety door locks activated when using the hard button that typically locks only windows. Wife took a nap in back seat on lunch break at work, didn't realize window lock button was accidentally engaged, locked with remote from back seat while car was running. Door remote would not allow the back doors and passenger door to remain locked and door handles would not open from inside even when using the remote. She was trapped in the back. With a very bad back and knee it was not easy to climb to front driver side door to unlock from there, the only place this would work. If locking with the remote, unlocking with remote should be possible and was not. Literally trapped in back seat and only way out is to get to the front seat to unlock from there. What if grandma was back there when something happened like car shut off? very bad situation and a life safety issue. I've never owned a car that had electronic child locks tied to window lock switch. Should not be allowed to be trapped in car.

- Glen Mills, PA, USA

Tire pressure monitoring system, or 'TPMS' notified me of a flat tire. It showed loss of tire pressure in the rear passenger rire, however, the driver rear tire was the one that was flat.

- Allenhurst, NJ, USA

Takata recall if the car is already running, it will allow you to switch out of park and into gear without the key fob inside the car.

- Clayton, NC, USA

The instrument panel cluster and integrated center stack display details are not bright enough and difficult to see during the day.

- Sanford, FL, USA