2012 Buick LaCrosse steering NHTSA complaints: Steering

NHTSA — Steering Problems


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
19,713 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Buick LaCrosse steering problems

steering problem

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2012 Buick LaCrosse Owner Comments

problem #6

Aug 012013

LaCrosse 6-cyl

  • 11,000 miles


Shortly after purchasing this vehicle I found that while rounding a corner the power dies and I lost control of the vehicle since I had not power steering or brakes. I was able to steer the car to the berm and waited until power was restored. This has occurred many times. Upon checking with the dealer I was told Buick is aware of the problem, but there is no recall. Then I began having alot of problems with the stabilitrak - the car loses power and surges. Again the dealer told me they are aware of the issues with the Lacrosse, but there was no recall and the cost of repairs was over $2000.

- Warren, OH, USA

problem #5

Sep 252014

LaCrosse 4-cyl

  • 42,430 miles
Vehicle was excessively rough in transition between hybrid and engine power and would jerk as if someone had placed the vehicle into park while moving. Vehicle lost electrical power to ac, radio and other accessories. Vehicle shutoff and had to be stopped and placed into park before it would restart. Vehicle lost power steering and the steering would stay locked in position until the vehicle rolled about 10-15 feet or until the vehicle transitioned to engine power. These condition repeated multiple times in a two day span, the vehicle was taken to the dealer for service. The dealer replaced a solenoid and an engine mount stating they had excessive wear. The vehicle now stays running, but I continue to have issues with the rough transition between modes. My concern is that this is the root cause of the excessive wear on the other parts and that the vehicle shutdown and steering loss will occur again. If it does, the damage to property, injury, or loss of life could easily occur given the lack of drivability and loss of control of the vehicle when the condition occurs.

- Yorba Linda, CA, USA

problem #4

Sep 082014


  • miles
2012 Buick Lacrosse with less than 45K, the car has not started for 3 days and car will finally start after the key is left in the ignition for about a minute then the interior lights and screen come on (appearing as though the car was just charged) the car has had limited steering control the "power steering service soon" light appears a long with another warning light that says '' roll drivers window up, then down" the windows will not roll down neither do the locks work in the car.I was driving down the road and had to pull off to the side while all this was taking place. I have contacted GM for 2 days now, a GM rep named "rupert" took the initial call and said " don't worry, it's all covered GM will take care of it" ( these calls are recorded.) I made it to a friends house enough to get GM to call roadside assistance and take my car to the dealer, [xxx] said that it would be best to take my car to the dealer I bought it from. 22 miles away. 8:30 am was when the call was initiated and a call from GM roadside assist was made to me at 9:30am with a 2H eta. The first tow truck broke down and I had to call roadside assistance back once the first tow truck did not show up 30 min past the given eta. Finally the second tow truck arrives at 1310 and takes my car to the dealership. I call the dealership to discuss the rental car promised by GM, the dealership says that GM only covers a rental for 3 days, but it will be at the minimum 7 days before my car is even looked at, so I have to pay out of pocket for a rental car for 4 days until my car is even looked at, that's not including the time to fix the problem if it can be fixed right away. After speaking to 6 tier 2 reps specialist and managers I have no answers with a broken car, a rental that is half the size as my Lacrosse and I still have to pay for the rental. Lucky I did not die driving! this needs to be addressed!

- Huntingtown, MD, USA

problem #3

Apr 232014

LaCrosse 4-cyl

  • 55,121 miles


On April 23, 2014, my wife and I were running errands in our hometown in our 2012 Buick Lacrosse with easiest. I noticed the car wasn't going into auto-stop and the steering became "tight". when we got home, I started to drive the car to the in-town dealership where we bought the car. When I backed the car to the bottom of the driveway, I could not turn the steering wheel. I put the car back up into the driveway and called a tow truck to deliver the car for service. The diagnosis was that the camshaft intake position sensor had failed. This apparently interacted with the electric power steering in such a way as to disable it. While the circumstances of this failure were not serious, it could have been a different story had we been on the highway traveling at 70+ mph.

- St Charles, IL, USA

problem #2

Feb 012012


  • 25 miles
New car..had continued issues of tilt wheel unlocking in locked position. Dealer had told us..we were the only ones with the problem."did service..no records..drove new car again..same problem..steering wheel unlocked..caused new car to go off into the ditch due to loss of sudden control. Called dealer..they sent up a tow truck..I refused to drive new car till corrected. I searched internet..found others with same problems.. the dealership supplied us with a free rental..4 weeks..and finally replaced the entire steering column assembly..no charge under new car warranty. The problem never occurred again...car is still driven...and no problems..have 18000 miles now. The steering issue was reported to NHTSA..but never was followed up by anyone..no reply..nothing..

- Somerset, KY, USA

problem #1

Aug 162012

LaCrosse 6-cyl

  • 9,700 miles
The contact owns a 2012 Buick Lacrosse. The contact stated that when making a sharp turn in either direction, the steering wheel would exhibit a loud knock without warning. The contact mentioned that it was a safety concern of his that the steering wheel would detach as a result. The vehicle was taken to a dealer where it was advised that there was no failure. The technician stated that the vehicle was performing as it was designed. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 9,700. Updated 10/17/13

- Saint Charles, MO, USA

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