2013 Buick Lacrosse. Consumer writes in regards to vehicle rear view camera problems. The consumer stated when the vehicle was put in reverse, the image on the Navigator screen was supposed to show a yellow guideline to assist in orienting the vehicle when it was being backed up. The guidelines were a critical feature of the rear view camera. The vehicle was missing those guidelines. The consumer contacted the local and national GM representatives and they refused to correct the safety problem. A fully functional rear view camera is a safety necessity with the vehicle, since it has a very small narrow back window. Compounding the problem was the unreliability of the navigation screen. The consumer had to take the vehicle to the dealer to have the navigation system fixed to function properly. When the navigation system went blank, the rear view camera did not work.

- Alexandria, VA, USA