9.8

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
370 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2020 Cadillac CT5 miscellaneous problems

miscellaneous problem

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2020 Cadillac CT5 Owner Comments

problem #2

Apr 112020

CT5

  • 300 miles

A D V E R T I S E M E N T S

Purchased my 2020 CT5 in April 2020. Since then the vehicle has been at the dealership 5 times for the same service driver assist and forward collision system unavailable. GM has dispatched a senior advisor to test the vehicle and even left a code reader in the vehicle to track its performance. Messages came on again. I recorded it as instructed and the device was sent back to the GM engineers. It has been over a month today 18 September and still no update as to what's wrong with this car. They've replaced and reinstalled cameras and devices and it still didn't fix the issue. I get a call today from the dealership saying the recall came out. I'm extremely frustrated and I know they still can't fix the issue after my car has been the first case and guinea pig of research. This has been going on since date of purchase. It's intermittent and at any time of day

- El Paso, TX, USA

problem #1

Sep 112020

CT5

  • 440 miles
When the vehicle is traveling over 50 mph, and takes sweeping turns / gradual bends on the highway, it becomes apparent that turning right is much harder than turning left. The steering wheel is much stiffer and feels heavier when making right turns at speed, almost like it's permanently stuck in sport mode when the wheel is turned right. It is constantly fighting to get back to center when taking those right turns at speed. Left turns are fine. On two occasions, the wheel suddenly and violently jerked left, trying to get back to center as I was in the middle of a turn/gradual bend on the highway. I almost crashed into the median, and the other two times, almost ran sideways into the cars to my left. The dealer "cannot duplicate" has not checked alignment, or taken other steps to investigate. I bought the car new, and have owned it for less than two weeks.

- Chicago, IL, USA

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