NHTSA — Steering Problems


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
92,503 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Cadillac CTS steering problems

steering problem

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2004 Cadillac CTS Owner Comments

problem #9

Mar 022016


  • 185,000 miles


Takata recall ws driving the car - I was at a complete stop while attempting to turn in parking lot - then sounded like a pop - the bottom ball joint fell completely out due to screw falling off bottom called several places for part and several wouldn't even give me a quote due to a recall then I call GM dealership in columbia mo and they state VIN # are off buy 270 I feel like it should be covered due to the fact that it done exactly the same thing other Cts

- Clarence, MO, USA

problem #8

Jan 072015


  • 95,394 miles
The contact owns a 2004 Cadillac Cts. While driving approximately 10 mph, the steering wheel seized. The failure recurred on one occasion. The vehicle was towed to a dealer, where it was diagnosed that the electrical system was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,394.

- Swansea, IL, USA

problem #7

Oct 012012

CTS 6-cyl

  • 150,000 miles
While driving at varying speeds (typically over 30 mph) the "stability system engaged" message comes on and the car violently pulls to the left with a weird noise. This is really scary while driving down the interstate at high speeds. No recall exists and this has taken place for two years. I have since learned how to turn off the traction control and this problem by holding down the traction control button on the inside of the glove compartment. This is no real solution to the problem since it has to be done every time I drive the car.

- Corpus Christi, TN, USA

problem #6

Nov 252013

CTS 6-cyl

  • 175,000 miles


Had my cruise control set at 70 mph for highway driving when I heard a psshhh sound and cruise control broke violently and smelled burnt rubber with smoke coming from back end of car. Pulled over immediately and car smoke from back end and smell only increased. Thought for sure I had a tire blowout. Walked around car and nothing wrong with tires. Had car towed to an auto repair place and am told that the rear differential went out. I have since investigated and found many, many forums about this issue. There are no recalls for this particular model but a certain recall for 2005 models. This situation could have been deadly and I feel both fortunate and upset with GM that such a problem has been so commonly noted but with no "real" resolve. The auto repair place has called around and this is a special part that is not available in my state and a new one costs an estimated $1,200. With so many issues with models 2004-2006 how come there is no recall for 2004 and only a lesser degree of a recall for 2005?

- Corpus Christi, TN, USA

problem #5

Aug 092011


  • 65,000 miles
2004 Cts V-6 3.6L, rear wheel drive, this car has play in steering wheel at about 12 O'clock position. Play is always there no matter what speed you are at. Play in wheel is about 1 inch each way, it is difficult to steer/ control at higher speeds.right or left. This could be an unsafe condition

- Orchard Park, NY, USA

problem #4

Dec 232010

CTS 6-cyl

  • 57,684 miles
1) leaving the parking lot of my employer, turning right onto major highway 2) one occurrence. The lower front ball joint separated from the control arm, hence dropping the front right corner onto of the wheel/tire. The nut "backed off" and slowly spun itself off. The nut had no visible "marring" of the metal or showed signs of distress. This is also truefor the lower ball joint. 3) vehicle was towed to repair shop, where the parts were replaced and a new nut was applied. Although there is a safety recall issued by GM for the 2004 Cadillac Cts regarding this problems, GM has failed to cure the problem as " it does not fall within the described lot of vehicles per your VIN # ". given the major safety ramifications surrounding the improper function of this part it is irrational to believe that the nut would just "back itself off".

- Tampa, FL, USA

problem #3

Jan 112010


  • 70,000 miles


Hello, I have heard reports of the GM recall for power steering in some vehicles. I just wanted to let you guys know you may want to check out Cadillac's as well. I have a 04 Cts that just recently started doing the exact same thing a few weeks ago. At low speeds the car is very hard to turn and when you turn the steering wheel right or left there is a whine sound. Looks like the power assist pump has gone out.

- Elkwood, VA, USA

problem #2

Feb 112008


  • 34,000 miles
The contact owns a 2004 Cadillac Cts. The contact purchased her vehicle with numerous failures. She stated that the recall repair should have been performed prior to the sale of the vehicle. The contact experienced several issues with the front end suspension, steering wheel shaft, and rear differential. She was informed to take the vehicle to another location because it was under warranty; however, due to the number of failures, the vehicle was not repaired at all. The dealer does not want the contact to trade the vehicle in or take it back. The contact believes that the vehicle is a lemon. The failure mileage was 34,000.

- West Bend, WI, USA

problem #1

Jun 082004


  • Automatic transmission
  • 450 miles
While making a right or left hand turn the power steering wheel fails to return to its original center position. The problem is in fact continuous. The vehicle has been taken to the dealer, in which the dealer was able to duplicate the problem. The dealer acknowledge a problem exist, however, the dealer stated the problem can't be resolved because the problem is inherit with these vehicles. The manufacture fails to acknowledge the problem.

- Great Neck, NY, USA

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