This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The articulated headrests designed to reduce neck injuries in a crash, move up of their own Accord during normal driving. This results in a safety concern. If the headrest moves up during normal operation, will it still function as designed should an accident occur. I have contacted Cadillac division twice without a response. The selling dealer service department does not know what is causing the problem, but other cases have been reported.
- Tampa, FL, USA
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- Tampa, FL, USA