definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
20,206 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Cadillac CTS electrical problems

electrical problem

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2012 Cadillac CTS Owner Comments

problem #9

May 122017


  • 61,000 miles


Driver side door would not open from outside with key or from inside with manual lever. The door lock button would not move to unlock door by the electric switch or by hand. I had to exit vehicle by crawling over center console and exiting passenger side. At some level I can understand the electrical door control failing, but I do not feel it is safe to not have a mechanical option to open the door under electrical failure. This first happened while vehicle was parked. Mechanic needed to crawl in the passenger side and remove door panel to replace door latch assembly. 62014 on odometer at repair time.

- Windham, NH, USA

problem #8

Apr 062015

CTS 6-cyl

  • 61,000 miles
Attempted to turn onto major road and car stopped running leaving car 3 quarters of the way into right lane. Has happened 5 previous times. Was almost hit by semi truck which would have killed myself and child. Has been taken to 3 different dealerships on 5 different occasions for same failure. None of the dealerships could fix the issue but all agree it is electronic or electrical. Car emits strange smell after losing power. Called GM help/care line and filed a claim. Case# [xxx]. spoke with supervisor [xxx] 1-800-790-5600 extension [xxx]. GM is not willing to correct the failure or investigate claim. Offered to pay for 1 hour of service time to try to identify issue. Vehicle is not safe to drive and will not let wife or child ride in. Afraid this will become another Ford/Firestone issue and kill innocent consumers. Almost killed me. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Metamora, MI, USA

problem #7

Feb 262015


  • miles
The contact owns a 2012 Cadillac Cts. The contact received notification of NHTSA campaign number: 14V394000 (electrical system); however, the recall remedy was not effective. The contact stated that the ignition switch was the issue, not the key fob or key ring. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Port Aransas , TX, USA

problem #6

Dec 042014

CTS 6-cyl

  • 28,400 miles


The electrical system in the Cadillac seems to have a lot of issues and brings a lot of concerns to me, especially in transporting family members. First the navigation screen will sputter and start sporadically flashing on an off, second the controls on the steering wheels will randomly stop working, third the windows will not close or when opened they will close and then reopen automatically multiple times, fourth the ABS/traction control/stabilitrack seems to have levels of error which I will explain more of. The window of the vehicle when badging out at work would not close, it was raining and I badged out then when closing it just reopened, this happened about 7 times before I stopped the car as water was coming in, I kept trying to close the windows and another car hit the brakes behind me causing the lady to have some back pain (this randomly continues to be a problem). Also the tcs/ABS stabilitrack seems to be malfunctioning, when I turn more then 20 degrees it will kick on and start to apply brake by itself and the car starts jerking which brings concerns. I called GM and they seemed to disregard my claims however I believe all these "defects" and "bugs" are related and should be addressed in the electrical system to prevent a more dire issues in the result of accident of impact. It brings a lot of concern.

- Saginaw, MI, USA

problem #5

Oct 012014


  • miles
2012 Cadillac Cts. Consumer writes in regards to recall repair remedy. The consumer stated GM's remedy to the ignition recall problem was to enclose two small key rings, to put on the ignition key and the key fob and remove the other items from the key rings. The consumer believed it was an inappropriate and temporary solution to the problem.

- Huntley, IL, USA

problem #4

Jun 052014

CTS 6-cyl

  • 12,457 miles
In starting up from a stop light and making a left turn, my knee evidently hit the dangling key fob and turned off the engine.

- Pauls Valley, OK, USA

problem #3

Sep 082014


  • miles


The contact owns a 2012 Cadillac Cts. The contact received replacement parts in the mail in reference to NHTSA campaign number: 14V394000 (electrical system). The contact was confused as to whether she was to install the parts herself or take them to a dealer for installation. The contact was also concerned that the remedy was too simple for such a serious failure. The manufacturer was not notified. The contact had not experienced a failure.

- Aliquippa, PA, USA

problem #2

Sep 162014

CTS 6-cyl

  • miles
I am concerned about the repair kit sent to me by GM to correct a safety "defect" in my car. I wanted to make sure that the solution to this safety problem (labeled GM safety recall 1497) I received is the best and safest solution to fixing the problem. I received by regular us mail a repair kit and instruction letter to repair the ignition "run" problem. The kit included 4, approximately dime size thin metal key rings. Two of the rings were small enough to fit inside the larger rings. I was instructed to replace the rings that I received when I received the car from the Cadillac dealer with the new smaller rings. The bulky heads of the ignition key and rke transmitter made it very difficult to put on the rings. The rings became stretched when putting on the rings and now I am concerned about loosing either the key or transmitter. These rings could also have damage the the person or the transmitter when trying to get the small rings to fit the head of the transmitter. I want to know if the National Highway Traffic Safety Administration (NHTSA) approved this fix and is it enough to correct a problem that you thought was serious enough to issue a safety recall? the NHTSA campaign number for the recall is 14V394. Please advise in writing as soon as possible. Thank you.

- Fairburn, GA, USA

problem #1

Nov 112013

CTS 6-cyl

  • 19,000 miles
The contact owns a 2012 Cadillac Cts. The contact stated while driving approximately 45 mph, the vehicle lost all electrical power without warning. The engine failed and the vehicle was maneuvered onto the side of the road. The contact was able to restart the vehicle after the failure occurred. The failure occurred seven times over a period of eighteen months. The vehicle was taken to the dealer who could not duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 19,000.

- Webster, NY, USA

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