hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
98,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2000 Cadillac Catera accessories - exterior problems

accessories - exterior problem

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2000 Cadillac Catera Owner Comments

problem #2

Jan 092009


  • 98,000 miles


The contact owns a 2000 Cadillac Catera. The contact stated that both of the front doors fail to open from the inside or outside while unlocked. He must climb through the back seat in order to enter and exit the vehicle. The Cadillac dealer stated that both front door latches must be replaced at the cost of $890. The dealer also stated that the part was defective and could not have been prevented by the contact. The manufacturer could not assist or provide reimbursement. The failure mileage was 98,000.

- Huber Heights, OH, USA

problem #1

Jan 142009


  • 98,000 miles
Safety and operational hazard: Both of the front doors do not open from the outside or inside while unlocked. We have to climb through the backseat to get in and out of the car. The Cadillac shop states both front door latches must be replaced for a total of $890. The Cadillac shop states this is a defective part and could not be prevented by the customer. After speaking with several people and numerous amount of time spent on the phone with Cadillac customer service at 866-790-5700, Cadillac determined (after four days without a car) that they could not provide any resolution or cost assistance for us. I asked to speak to the supervisor and was eventually transferred to nick owens. He stated that he is the supervisor and there is no resolution. I requested Cadillac customer service to begin a recall or bulletin to replace the front door latches and financially assist other Cadillac owners that have already had to pay to replace these defective parts (front door latches) that present both safety and operational hazards.

- Huber Heights, OH, USA

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