NHTSA — Structure Problems


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
40,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Cadillac Escalade body / paint problems

body / paint problem

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2003 Cadillac Escalade Owner Comments

problem #2

Jan 012005


  • 40,000 miles


Chrome lining of wheels has been peeling for years. When first appeared factory rep from Cadillac/GM inspected car and stated only cosmetic (car was still under warranty). My concern was that it would eventually go into the interface of the tire and wheel. I have complained to GM several occasions. It has. Been brought back to dealer numerous times where it has been acknowledged to be a problem and that they had a fix. This fix was performed numerous times at dealer and other tire dealers, mr tire and Goodyear. All of the tire dealers have knowledge of the issue right away. The issue in also noted many times on the internet. We can check pressure and load tires to specs go on a ride on highway and feel some loss of steering after a hundred miles. Then need to add pressure. This is a chronic issue with acute instances that has potential of creating an automobile accident especially at highway speeds. Dealer wants $1000 per wheel to replace plus labor. GM not interested in any financial help or acknowledgement, case # 71-1423629281 (January 13, 2015). They stated that they "have to follow company guidelines", that the "issue is tricky because I have called numerous times in the past but there is no recall", "the year of my vehicle precludes any fix", "our guidelines only cover up to 8 years"...... please help. This is a known issue with a fix that does not last (and I have to pay for), and has the potential to cause loss of steering and an eventual accident.

- Columbia, MD, USA

problem #1

Mar 102006

Escalade 8-cyl

  • Automatic transmission
  • 41,000 miles
Cadillac motor division blew off my inquiry. 05/26/2006 22:06:32cident description: When turning off ignition with 2003 Cadillac Escalade, and touching exterior mirror button to fold mirrors in or out, power seat automatically moves driver into steering wheel crushing said victim into steering wheel. Removing key did not stop. Only way to release this a second incident was to open the car door to kill the power. Correspondence from General Motors response is no further action. When this happens a third time, I will deliver said automobile to the closest Cadillac dealer and remove my license plates. Dear Mr. Weale, thank you for contacting the Cadillac customer assistance center. I appreciate you taking the time to write me in regards to your service request. This office gathers information and based on that information we are able to determine the best method of handing your request. We are continually making improvements in ways to assist the needs of our customers. Again, I have reviewed your request 1-410654614 with the Cadillac customer assistance center. I apologize that the decision was not in accordance with your wishes, however; this is the final decision of General Motors and we will no longer address additional messages on this subject. Please feel free to contact us again with any other concerns you may have outside of this issue. If you should need to contact us in the future, simply reply to this message or call our Cadillac customer assistance center at 1-800-458-8006. Customer relationship managers are available 24 hours a day, 7 days a week. Sincerely, nancy castaneda, customer relationship manager Cadillac customer assistance center : bricksco@aol.com power seat crushing the driver into the steering wheel when the key is turned off and the mirror retraction button is pushed... the paint damage without advising owners this is filled with a liquid which

- Princeton, NJ, USA

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