2012 Cadillac Escalade accessories - exterior NHTSA complaints: Latches/Locks/Linkages

NHTSA — Latches/Locks/Linkages Problems

8.5

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,616 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Cadillac Escalade accessories - exterior problems

accessories - exterior problem

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2012 Cadillac Escalade Owner Comments

problem #1

Aug 122012

Escalade 8-cyl

  • 3,616 miles

A D V E R T I S E M E N T S

This vehicle has a recurring locking problem that cannot be diagnosed or corrected by the dealer. The vehicle randomly locks or unlocks while either parked or moving creating a serious safety concern, particularly when the vehicle unlocks itself while moving. We have taken this vehicle to the dealer on four (4) different occasions to correct this locking defect without success. This vehicle has been at the dealership for a total of 45 days during 2012 on account of this random locking issue. The service manager at the dealership tells us that this defect is not an isolated issue with our Escalade, as others are experiencing this same unresolved problem, according to both his own experience and his conversations with the Cadillac technical support personnel.. we have contacted the Cadillac customer assistance center about this locking issue, to no avail. They simply deny the problem because it cannot be replicated at the dealership. They refuse to open their data base to us regarding this problem. Perhaps your Agency has more clout in making their data base transparent with regard to this safety issue.

- Manson, WA, USA

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