This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2007 Cadillac Escalade EXT. The contact received notification of NHTSA Campaign Number: 21V052000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that several appointments were scheduled with the dealer and the vehicle was taken to the dealer for recall repair; however, after the vehicle had remained at the dealer for a long period of time, the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Recieved notice last year involving takata inflators and was directed to contact my local vehicle manufacturer (johnson motors of augusta) for recall and repair. It has been over a year with no repairs or replacement scheduled of the recalled takata inflator.
Takata recall. The contact owns a 2007 Cadillac Escalade ext. The contact received notification of NHTSA campaign number: 16V383000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The two recall notices from the manufacturer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
The contact owns a 2007 Cadillac Escalade ext. The contact received a recall notification for NHTSA campaign number: 16V381000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experience a failure. Parts distribution disconnect.
- Hixson, TN, USA
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Takata recall. The contact owns a 2007 Cadillac Escalade ext. The contact received notification of NHTSA campaign number: 16V381000 (air bags). The manufacturer was unable to determine when the parts would be supplied to the dealer. The contact had not experienced a failure. VIN tool confirms parts not available.
- the contact stated that while driving the 2007 Cadillac Escalade ext 1500 on a clear day with good road conditions at 70 mph and his airbags deployed. T he called jerry's Cadillac in weatherford, Texas to tow his vehicle. The contact stated that the GM investigator informed him that they would come out and remove a black box from the vehicle. The contact stated that they did inform him that the box had been removed and they found no information on the box that indicated anything was wrong with the airbags or the vehicle. The contact stated that the manufacturer informed him that he could pay to have the airbags repaired, and if they found any fault to due to the manufacturing of the airbags, then they would reimburse him fully. The contact stated that the vehicle has been at jerry Cadillac since 12/12/06, and he has been given no answers about the vehicle that he only drove for 1 month. The failure mileage was 1999.
A D V E R T I S E M E N T S
- Buckeye, AZ, USA