NHTSA — Steering Problems


hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
48,650 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Cadillac SRX steering problems

steering problem

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2004 Cadillac SRX Owner Comments

problem #15

Sep 082016


  • miles


I bought the Srx used in September and since then I have had one issue after another. If I accelerate too quickly my transmission, (I think), has a very loud ratcheting/popping sound. My service suspension system error msg comes on every time I start my vehicle. I have read that this could be related to the air compressor not working or faulty sensors. My service stability system error msg also comes on every time I start my vehicle. This seems to cause the traction control feature to mess up, which then on occasion when I press my brakes, even slightly, my brakes lock up and I skid for just a second. My power steering fluid seems to continually leak or the pump is bad. I have refilled my resovoir many times and I constantly have a very loud "whining" sound. My power steering system also seems to go out occasionally and my vehicle is very difficult to turn.

- Columbus, OH, USA

problem #14

Jul 292016


  • miles
Having just received a full clean bill of health from a ase certified mechanic at plaza tire auto service 1 day before, and having had 1200 dollars of safety and maintenance replacements by the aforementioned business the same day, a very serious engineering design flaw has been found. Without heretofore any warning or symptoms whatsoever, the power steering pump seized (pump had been checked by mechanic and was full and in working order, as were all other equipment requiring fluids). This caused the idler pulley to self destroy the mounting by which it is attached to the northstar engine block. This mounting point, rather than consisting of a wholly separate mounting or timing cover, is in fact part of the cast aluminum engine block itself. This renders the part impossible to fix, and requires the entire engine to be replaced by me!!! this is not only unacceptable of a GM product with only 131000 miles on it, it is obscene from an engineering and design standpoint. Immediately lost all steering capabilities.

- Ofallon, MO, USA

problem #13

Aug 012015


  • 125,000 miles
Power steering engages on its own and causes problems when I am turning into traffic. There is a problem with the power steering pump that is causing it to turn only when in motion and it is still hard to turn.

- Killeen, TX, USA

problem #12

Oct 102013


  • miles


I have a problem with the key at first I try to take the key out of the ignition and won't come off and then they stopped working so I get a lock smith and they make me a new key which it cost me $392 im trying to take my car to the dealer and at first they tell me they don't have the part I went this morning because they say the part was there and I try to talk to somebody and no one wanted to help there. So I was frustrated so I went to work and thint fix my car.

- Romulus, MI, USA

problem #11

Feb 282013


  • 95,000 miles
On several occasions the stability system has engaged on its own, causing my car to brake on its own and swerve and skid to the right and left, brakes shudder and goes from 70 mph to 30 in a few seconds... it has happened at different speeds in different climate conditions. The message on screen says stability system engaged, then traction engaged, which I have turned off. I brought my car into a dealer after the first experience and they replaced the stability system sensor, at a cost near $600 to me! a couple weeks went by with nothing wrong, we moved across Texas and now its happening daily!!! the dealerships don't know what is wrong and 'havent heard any complaints like mine', which I find very hard to believe after reading the complaints listed here and in other blogs/websites!! this is a very dangerous problem that GM really needs to fix, I drive my kids around in this car and depend on it to get me to and from work safely not veering me off road possibly causing a major accident!!! I like many other people work hard to pay my car note and cant afford $600 'fixes' that dont fix!!!

- Hemphill, TX, USA

problem #10

Jul 072011

SRX 8-cyl

  • 57,404 miles
I own a 2004 Cadillac Srx with only 75,000 miles on it and the steering gear (rack-in-pinion) has to be replaced now for the 2nd time. The first time it had to be replaced was after the car just went out of warranty with only 57,000 miles on it and Cadillac would not repair it under warranty, only 7,000 miles out of warranty"? how often do you have to replace the steering gear on a bwm, Volvo, Lexus, infinity or even yet a Yugo at only 57000 miles? the car has been perfectly maintained, serviced and kept in excellent condition. It was replaced with a brand new steering gear from classic Cadillac. Now only 18 months later and 17000 miles the steering gear has gone bad again. This is a very expensive repair and Cadillac/GM is telling me that the part only comes with only a 12 month, 12000 mile warranty??" this is obviously a defective in the design of your product. I called the 800-458-80006 customer help line and have little confidence that Cadillac will help me with this problem. My car is now going to be tied up in the shop for several days and is going to be a huge inconveniences and expense to myself and family. Please let me know who I can speak with at Cadillac/GM to talk with about this obvious defect in your product.

- Chagrin Falls, OH, USA

problem #9

Feb 232013


  • 70,000 miles


My wife was driving her 2004 Srx with only 70000 miles. She was traveling at 65 mph when the brakes suddenly started activating and the car swerved to the side almost causing an accident. The error message displayed was service stability on the console. After she told what had happened, I went on the internet and found that too many owners of 2004 Srx experienced the same problem. The dealer ended up replacing the sensor on the steering column. From reading and experiencing this problem I wonder how long will it be before someone gets seriously hurt. I think this problem justifies looking into because it is occurring too many 2004 Srx (edmunds.com has a lot of complaints).

- Kearny, NJ, USA

problem #8

Jun 052010


  • miles
Cadillac Srx 2004, the stabilizer keeps engaging and when it engages, it jerks the car, it makes the car swerve. It engages without notice and if you are not paying attention when it engages, you lose control of the car.

- Acworth , GA, USA

problem #7

Apr 012010

SRX 8-cyl

  • 68,468 miles
I have a 2004 Cadillac Srx V8 with a stability system error recurring. This happens at least one time every time I drive the car. When the stability system error comes on the car skids a bit, sometimes pulling left or right, or if it comes on when I am breaking, its grinds with the braking and seems to skip a bit. The Cadillac dealer says they haven't seen this problems but I have read a least 100 reviews on different websites from customers experiencing the same problems. Some of them have even been jerked off of the road when the warning comes on.

- Emmett, ID, USA

problem #6

Mar 162010

SRX 6-cyl

  • 51,876 miles
Stability control system randomly engages. The car then sometimes vibrates or shutters (brake engaging?) and on two occasions the car tugged to the left. A service stability control message also randomly appears. A Cadillac dealer diagnosed the problem as a faulty steering sensor. The repair is not covered by GM and a price of $405 was quoted to fix the problem. Because a safety system malfunctions and affects control of the vehicle, a safety recall should be implemented.

- Naples, FL, USA

problem #5

Oct 222009


  • 76,000 miles


Vehicle stability system engaged spontaneously causing the vehicle to "hydroplane"...steering inoperable and braking slow at best. Dash light would read " stability system engaged". event would last a few seconds. Taken to Cadillac dealer. Problem diagnosed as faulty steering wheel sensor.

- Niagara Falls, NY, USA

problem #4

Jan 102010


  • 67,000 miles
Vehicle stability system began to engage spontaneously causing vehicle to temporarily engage ABS, and veering off course. Vehicle stability system service light appeared. Problem worsened over aa 1 month period. Took to Cadillac dealership where problem was diagnosed as a faulty steering wheel position sensor.

- Marietta, GA, USA

problem #3

Jun 302006


  • 60,000 miles
The contact owns a 2004 Cadillac Srx. While driving at any speed, the vehicle suddenly pulls to the left or the right. The vehicle has not been diagnosed by the dealer. The failure has occurred ever since the vehicle was purchased. The current mileage was 135,000 and failure mileage was 60,000.

- Accokeek, MD, USA

problem #2

Jan 202006

SRX 4WD 8-cyl

  • Automatic transmission
  • 41,000 miles
: the contact stated while driving 20 mph and attempting to make a right hand turn into a parking lot, the steering column completely locked. After attempting to manually turn the steering wheel for twenty minutes the vehicle resumed normal operations on its own. The vehicle was taken to the service dealer who was unable to duplicate the problem. The problem continued to occur intermittently while turning to the left or right. The vehicle was returned to the dealer who determined the power steering hoses were reversed when the vehicle was originally manufactured. The hoses were switched, but this did not remedy the problem. The steering column continued to lock intermittently. In addition to the ongoing steering column problem the vehicle had several other problems as well. The vehicle's engine suddenly stalled without any prior warning while traveling 70 mph. The vehicle was maneuvered safely to the side of the road and was easily restarted after a 30 minute period. The vehicle was taken to a service dealer where it was determined the throttle control had caused the gas supply to shut off to the engine. The throttle was replaced and this remedied the problem. Later, the transmission made a noise and the rear end felt loose while traveling 60 mph. The vehicle was taken to the dealer where it was determined there were loose nuts on the wheel. All lug nuts were tightened on all four wheels. The tightening of the nuts appeared to remedy both the transmission noise and the loose feeling in the rear of the vehicle. The contact traded the vehicle due to the dealers inability to remedy the ongoing steering problem. Updated 3/9/2006 -

- San Antonio, TX, USA

problem #1

Apr 072005

SRX 8-cyl

  • Automatic transmission
  • 18,000 miles
Vehicle was parking when all of a sudden the front right wheel would not turn, which resulted loss of steering.

- Akron, OH, USA

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