NHTSA — Power Train: Automatic Transmission Problems


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
32,784 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Cadillac SRX transmission problems

transmission problem

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2004 Cadillac SRX Owner Comments

problem #4

Nov 162009


  • 72,435 miles


1.I was getting on highway to go to dr. Appt stepped on gas peddle and heard loud plastic banging coming from rear of car. Pulled over thought maybe picked up something. Looked around & under car saw nothing. Got in, started to proceed again, bang bang bang again. Ok figured that if U step on gas peddle barely bang would stop. Got to the dr. Go to leave again bang. 2. it occurs every time U step on throttle more than a little bit. Brought to my mech that I have been dealing with for 22 years. Told me it was rear transfer case. Told me it sounds like someone wants to come out of it with a hammer. 3. had to replace rear transfer case. Cost $2000. Mech. Told me I am going to get sick when U see it. I got down there with camera. Main shaft has metal to metal contact that wore down with metal shavings under caused wobble in shaft. Also every link in chain had little bit of play in it so it would jump sprocket and hit plastic plate. That's where plastic bang was coming from. I don't have part because mech had to send back for core but I do have plenty of pictures to show of how much play was in chain, metal shavings under shaft, marks on shaft hole nine yards.

- Gouldsboro, PA, USA

problem #3

Jan 202006

SRX 4WD 8-cyl

  • Automatic transmission
  • 41,000 miles
: the contact stated while driving 20 mph and attempting to make a right hand turn into a parking lot, the steering column completely locked. After attempting to manually turn the steering wheel for twenty minutes the vehicle resumed normal operations on its own. The vehicle was taken to the service dealer who was unable to duplicate the problem. The problem continued to occur intermittently while turning to the left or right. The vehicle was returned to the dealer who determined the power steering hoses were reversed when the vehicle was originally manufactured. The hoses were switched, but this did not remedy the problem. The steering column continued to lock intermittently. In addition to the ongoing steering column problem the vehicle had several other problems as well. The vehicle's engine suddenly stalled without any prior warning while traveling 70 mph. The vehicle was maneuvered safely to the side of the road and was easily restarted after a 30 minute period. The vehicle was taken to a service dealer where it was determined the throttle control had caused the gas supply to shut off to the engine. The throttle was replaced and this remedied the problem. Later, the transmission made a noise and the rear end felt loose while traveling 60 mph. The vehicle was taken to the dealer where it was determined there were loose nuts on the wheel. All lug nuts were tightened on all four wheels. The tightening of the nuts appeared to remedy both the transmission noise and the loose feeling in the rear of the vehicle. The contact traded the vehicle due to the dealers inability to remedy the ongoing steering problem. Updated 3/9/2006 -

- San Antonio, TX, USA

problem #2

Sep 072005

SRX 8-cyl

  • Automatic transmission
  • 15,700 miles
My 2004 cad. Srx showed a left rear flat tire. I pulled the vehicle to a level, asphalted, scenic overlook area, 23 miles from page, AZ. I could not get the shifter from drive into park gear, nor would the key turn or release from the ignition. I got out to check and change tire, spare would not release, either. I called on-star, gave emergency details, to first advisor, then advance diagnostics. I got out of car, it surged, backwards, with the emergency brake, completely on, and it accelerated, taking me with it, I pushed away, and it kept accelerating over the scenic overlook, being destroyed. On-star never contacted the police, ambulance, or me, even 1 week after the accident, I had to call them and request the audio or transcript of the malfunctions, and crash.

- Peoria, AZ, USA

problem #1

Mar 262004


  • 2,000 miles
While driving 30 mph transmission failed without warning. As a result, vehicle lost power.

- Newark, DE, USA

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