The contact owns a 2014 Cadillac SRX. The contact stated while driving with the panoramic sunroof visor opened, the contact attempted to close the sunroof visor and the material ripped on the driver's side. The vehicle was taken to an independent mechanic who referred the contact to the local dealer. The vehicle was taken to the local dealer where the contact was informed that the mechanic was unable to repair the vehicle. The dealer informed the contact to cut the material off. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 75,000.

- Hampton, VA, USA

The contact owns a 2014 Cadillac Srx. While driving 50 mph, the sun roof exploded without warning. The failure occurred independently. There were no injuries. The vehicle was taken to an independent mechanic where it was diagnosed that the sun roof needed to be replaced. The vehicle was repaired. The local dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 43,000. The VIN was not available.

- Pensacola, FL, USA