10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
28,716 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Cadillac SRX lights problems

lights problem

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2015 Cadillac SRX Owner Comments (Page 3 of 13)

« Read the previous 20 complaints

problem #216

Apr 012022

SRX

  • miles

A D V E R T I S E M E N T S

Vehicle Headlamps (dim beams). Yes, it is available for inspection. The Cadillac SRX SUV state inspection was rejected for defective headlamps on 4-1-2022( both low beam headlights not bright enough). Prior to purchase the state inspection was conducted by the dealership (Wells Auto Group in Mckinney, Texas). I was not aware of any problems with headlights (Dim). I notice while driving those dim beam lights were not putting out much light on darker not well-lit streets. I thought maybe this is the way the dim beams supposed to be. No. I have not seemed any warning lamps, messages, or any notification from General Motors (GM) on this safety problem. The safety of my family and others is at high risk when there is not proper lighting for headlights beams.

- Plano, TX, USA

problem #215

Feb 232022

SRX

  • miles
The headlights are so dim I can't see at night without putting my bright lights on. The dealership is aware of the problem, they say there was a rebate given not a recall. I was told it would still cost me over $600 in addition to the $1600 the manufacturer was giving as a rebate. The problem with that was the letter I received stated the headlight would frost over due to moisture. Since my headlight did not look frosted I choose not to get them repaired. After driving one night on a road with no lights I saw how bad it really was. I had the light bulb changed, that did not help any. So I went back to the dealership that's when the mechanic explained to me that it was the inside light housing that holds the bulb had what was light a "cataract" and the only fix is changing the whole headlight unit. This could cost more than $2000. The date to use the rebate has passed.

- Orlando , FL, USA

problem #214

Feb 252022

SRX

  • miles
Headlights problems with this 2015 Cadillac SRX that only has 56k miles. I had just bought this car and on the way home from the dealership I had to use my high beams to see anything on my hour trip. The low beam lights are so low you can not even tell that they are on at all. How did this pass inspection" This could cause an accident. It is not safe driving at night. I was given no information about this defect when I bought it. There are not warnings lights on the dash system. There are many other people complaining of this very problem. The entire headlight assemblies need to be replaced according to research. Why is there not a recall on this" It's very dangerous!

- Prospect, VA, USA

problem #213

Feb 222022

SRX

  • miles

A D V E R T I S E M E N T S

The headlights are so dim that they are a hazard unless i drive with my high beams on. the other night someone was walking at night and I was unable to see them until I was very close tot hem. My husband remarks how he can barely see at night, We have changed out the headlights and it made no difference. My Uncle has a 2014 Model and he has commented he has the same issue. They are a true hazard and Cadillac should have to do something about the faulty head lights. I would love to see how they compare to a normal SUV

- So. Easton, MA, USA

problem #212

Jun 012021

SRX

  • miles
Headlights low beams are dim. Causing dangerously restrictive visibility when driving at night. A google search indicates that this problem is widespread and very common. I first noticed this about six months ago.

- Moore , OK, USA

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problem #211

Nov 022020

SRX

  • miles
The headlights incur condensation inside the headlight body, which makes the light from the headlights very dim. At night, this creates a very serious safety concern. 1. Other cars are not able to see you at night. 2. The driver is unable to see the road or other objects at night. There apparently was a lawsuit in 2 states on this safety concern, which they won. Please recall this, before someone else is killed.

- Carpentersville, IL, USA

problem #210

Feb 082022

SRX

  • miles

A D V E R T I S E M E N T S

The low beam headlights are extremely dim, and it is a commonly known issue with these Cadillac SRX models. This is a 2015, but all owners of these model years complain of the same issue. There was a class action lawsuit previously on these headlamps, it focused on moisture entering the headlamp assembly. I had the Cadillac dealer inspect, they determined there was no moisture degrading the lamps. So nothing was done. The lamps are very dim and dangerous at night. Again, a common srx owner issue. The Cadillac dealer yesterday suggested just using the high beams all the time, or replace the low beam 55 watt lamps with 65 watt high beam type lamps. Not sure that would be best solution. Also, they wanted $1400 to change the lamps in this scenario. Again, back to the safety issue, these low beam lamps are dangerously dim. No doubt someone has had an accident due to these, fortunately I have not (yet)

- New York, NY, USA

problem #209

Feb 062022

SRX

  • miles
The Low-beam headlights are so hot they are melting the reflective coating off the headlamp housing causing the headlights to not project. This is a safety issue that needs to be addressed asap. When driving at night you cant see 15 ft in front of you without the high beams. I have spoke to Cadillac and this is a known issue. Last night there was a pedestrian walking down the side of the road and i was unable to see him and almost hit him.

- St Augustine, FL, USA

problem #208

Jan 012022

SRX

  • miles
I noticed while driving at night, my headlights are extremely dim. After researching the problem, I discovered that there is a problem with the headlights having to do with moisture and corrosion and that Cadillac is aware of the problem, but will not issue a recall. There are several lawsuits pending including a Class Action filed in Detroit, MI. I contacted the dealership who informed me that Cadillac was paying for customers to have the lights fixed on a reimbursement plan. However, Cadillac stopped that program. It is an extremely dangerous situation to not have the headlights work properly. Cadillac should do a recall and fix this problem.

- Corpus Christi, TX, USA

problem #207

Dec 012021

SRX

  • miles
In the last several months I have noticed a dimenished light output of the low beam headlights. It has gotten to the point where the light emitted is not adequate to drive at night and is unsafe. The only way to safely drive at night is with the high beam headlights.

- New Albany, IN, USA

problem #206

Oct 252021

SRX 6-cyl

  • miles

A D V E R T I S E M E N T S

In February 2020 Cadillac notified me "that a small number of model year 2010-2015 SRXs may experience issues that could cause moisture to accumulate in their headlamp capsules and/or cause Halogen headlights to become dimmer over time." (Claim Number [XXX]) At that time I had no issues but I have this issue now, as diagnosed by my dealer. The dim low beam headlights make the vehicle undriveable at night. I have replaced the actual headlight bulbs but the problem as per the dealer is "moisture has damaged the deflectors". My dealer and Cadillac (case #[XXX]) have offered a 10% discount on the estimated $2,300 repair cost. I believe this to be a serious safety and quality issue. Also, SRX owners have been treated unfairly with 2010 model year owners receiving 10 years of replacement coverage and all others getting less. THE CONSUMER REQUESTED INFROMATION ABOUT THE MINIMUM SAFETY STANDARDS FOR LOW BEAM HEADLIGHTS.

- Berlin, MD, USA

problem #205

Dec 142021

SRX

  • miles
The headlights are failing, new lamps does not resolve the issue. Bad design, the inner reflective housing has melted and the lamps no longer light the road correctly. New lamps did not resolve the issue. I am having to replace the whole lamp housing at over $600 per side just to enable me to drive at night. Very dangerous situation

- Tallahassee, FL, USA

problem #204

Sep 012019

SRX

  • miles
Low beam headlights have become so dim as to be unusable, exascerbated when the auto-dimming goes unexpectedly from high to low beam. It-€™s as if someone just turned the car-€™s lights off, so options are to 1) drive on constant high beam, blinding other drivers; 2) drive on low beam, blinding me; 3) not drive at all at night. Thanks, Cadillac!! It-€™s unbelievable to me that a safety recall has not been mandated to force GM to confront this problem for ALL owners.

- Greenback, TN, USA

problem #203

Nov 232021

SRX

  • miles
Low beam headlights are so dim as to be useable.

- Algonquin, IL, USA

problem #202

Jun 202021

SRX

  • miles
Low beams are so dim as to be dangerous, not only for passengers, but also for people, animals and property outside the vehicle. Visibility is so incredibly poor as to not illuminate a pedestrian in a crosswalk early enough to facilitate a safe stop. Nothing in writing from the dealer, but agent aware of the problem with no fix. The problem is constant, not intermittent. Became most apparent approximate 37000 miles, while driving a winding road, returning from Soboba casino at night. Vehicle has a little over 40000 miles now. No warning lamps, messages. There are enough online complaints to wonder why GM has not recalled for repair. Is GM awaiting for a certain injury or death toll?

- Harbor City, CA, USA

problem #201

Dec 272019

SRX

  • miles
Bought this car used, first time after dark realized headlights were not shining well enough to drive. We parked the vehicle until we could purchase and replace complete headlamp assembly. Multiple internet sites were found where other owners had same issue. We paid $300 for a set of replacement assembly and installed ourselves, otherwise it would have cost $1000 at the dealer. We went with this option because Cadillac items were not recommended, as they would fog up again in a short amount of time.

- Foley, AL, USA

problem #200

Nov 012021

SRX

  • miles
Vehicle headlights are very dim and night visibility is extremely limited and very dangerous. Driving in rain proves impossible. Seems to be a known issue that Cadillac owners are repairing themselves to the tune of between $1400-3000. Models SRX, years 2010-2016 After reading many user/enthusiasts web forums, I see this issue being reported by hundreds of owners.

- Oak Grove, MO, USA

problem #199

Jun 052020

SRX 6-cyl

  • miles
The headlights seals have failed and it-€™s is very hard to drive at night. Dangerous They new the headlight seals were faulty from the very beginning yet they still installed them in the car. They voluntarily replaced the headlights on many of the cars but refuse to replace my headlights. I cannot afford approximately $1400 to replace headlights that they should be held responsible for. I know that I am not the only person to complain about the headlight problem and I feel a recall is the only way to make them assume their responsibilities. These headlights make it very difficult to drive at night. Your help resolving this is the only hope consumers have to get the headlights replaced. Please look into this matter and do what is right by the consumer. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Blacklick, OH, USA

problem #198

Oct 282021

SRX

  • miles
I've had issues with my headlights going dim, and when I take it in there is nothing, that can be done about it. This has occurred more than once.

- Cincinnati, OH, USA

problem #197

Oct 182020

SRX

  • 65,000 miles
The contact owns a 2015 Cadillac SRX. The contact stated that the low-beam headlights were significantly dim and were affecting her visibility of the road. There were no warning lights illuminated. The contact stated that the failure had caused her to drive with the high beam actuated at night. The contact also stated she had received an unknown recall notification related to the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 65,000.

- Kermit, WV, USA

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