This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
RE: 2016 Cadilliac SRX Low Beam Headlights The low beam headlights on the vehicle are extremely dim. It makes it challenging turning onto a street or intersection which does not have its own lighting or another car in the opposite lane. Due to the low visibility, I am forced to excursive judgement to ensure you are in the correct lane. My passengers have even noticed it and had other people drive the car at night with me and they said the same. I purchased the with 36,497 miles. I did speak to Cadillac prior, they knew about the issue, told me I to take it to one of the auto parties, I would have to pay for the new assembly and then send it to them to be reimbursed. At the time the estimate was around 2,200. Due to this issue try not to drive at night, especially on streets with no lights. Have you all received a lot of complaints about this head light issue" Has a recall been issued"
The headlights on my 2016 Cadillac SRX are no-longer lighting up the road. It is not the bulb, they still work but they only light up a fraction of what they did in the past. The bights light up the road great but I can't drive with them on all the time. As I searched on the internet I see this is a common issue with the reflection material failing. It has been a know issue and a recall was never issued. I can not understand why a recall isn't issued due to the safety issues related to driving at night. Is this being considered for recall - if seems unfair to force me to pay to repair something that is know to be an issue and related to safety.
Subject: Urgent Safety Complaint - 2016 Cadillac SRX Headlight Performance National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) Vehicle Identification Number (VIN): [XXX] Dear National Highway Traffic Safety Administration, I am writing to submit a formal safety complaint regarding a critical issue with the headlights of my 2016 Cadillac SRX. My name is [XXX], and I believe there may be a safety-related defect in the vehicle's design or manufacturing. Despite replacing the bulbs and personally funding a comprehensive cleaning and resurfacing of the headlight covers, the performance of the headlights has significantly deteriorated. Through extensive research, I have found that numerous owners share similar concerns, indicating a potential widespread issue that may be linked to a manufacturing defect. This matter is of great concern, especially considering the safety implications associated with diminished visibility during nighttime driving. The reflective surfaces within the headlight housing appear to be degrading, affecting not only my vehicle but potentially posing a safety risk to other owners of the 2016 Cadillac SRX. As a responsible consumer and a parent of a 15-month-old child, my top priority is the safety of my family. Nighttime driving has become increasingly worrisome due to the compromised visibility, prompting me to bring this matter to the attention of the National Highway Traffic Safety Administration for further investigation. I kindly request the NHTSA's Office of Defects Investigation to thoroughly review this safety complaint and take appropriate actions to ensure the safety of all affected consumers. I have included my contact information and relevant vehicle details for your reference. Thank you for your prompt attention to this matter. I trust that the NHTSA will undertake the necessary steps to investigate and address this potential safety issue promptly. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Head lights are very dim. When I took a vacation through Arizona and parts of Southern California where street lights were not present it was very hard and unsafe to see where I was going due to lights being so dim. Estimate to replace was so out of my budget. Don-??t know what to do. Please help
The headlights in low beam mode no longer are bright enough to safely see or be properly seen at night. This problem is documented by many owners of this same vehicle and similar cadillac vehicles, and many videos are available on Youtube documenting this as a fact as a frequent problem by all owners. It is being ignored and needs to be addressed. There is apparently even a class action lawsuit for the 2016 SRX. A video exists that shows the problem is the inside reflective material is being burned out due to heat of the bulbs making the surface no longer reflective. Drivers end up keeping high beams on at all times which blinds other drivers and this can lead to many vehicle accidents with property damage, injury and deaths. There needs to be a recall and replacement of the entire housing and then use low heat LED bulbs or a new type reflective surface inside that will not degrade as is commonly happening. The vehicle was in this condition when I first purchased it used. I was unaware for a long time due to not driving it at night. I have now had to drive several times at night and found it to be very unsafe to use because of the headlight problems. I researched and easily found hundreds of the same complaint. How about actually do something about this and not just ignore it before someone you personally care about gets hurt because of an accident. I will be contacting the dealership but doubt they will do anything. No one wants to accept responsibilty because of the costs, but the cost of ignoring it can be very high.
- Surfside Beach, SC, USA
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Regular headlights are too dim to be seen at night and it-??s verry dangerous to drive at night even after replaceing the a brighter light also happends on Cadillac ats from 2018
This issue involves our headlights or lack of lights. Driving the car at night on a dark expressway revealed a frightening issue. Our dim lights were so weak we couldn-??t see 10 feet in front of us. We had to use our brights the entire way and took the car to be checked a few days later. We then found out Cadillac had settled a lawsuit regarding faulty lights with SRX models through 2015. They knew the 2016 models had the same lights but chose to play Russian Roulette with it-??s -??valued 2016 customers-??. The only option we had was to spend $2,000+/- for lights (again the same lights were used) if we want to drive at night. These lights should have been recalled but Cadillac let us swing in the wind and makes us pay for their FAULTY lights. Not even an offer to split the cost for lights that will go bad again since they are the same flawed design. Definitely a safety issue and an accident waiting to happen.
My 2016 Cadillac SRX has faulty just like the rest of the 2010 to the 2015 Cadillac SRXs front headlight assemblies that you cannot see at night and then they eventually just die out because of moisture getting in I've had to replace mine and it's cost me $2,400 to replace them GM is very well aware of this issue this is a dangerous situation people cannot drive at night we cannot drive during inclemented weather. Barely can drive with your brights on this is a dangerous dangerous situation. Should have a recall GM is very well aware of the faulty lights that are installed in these vehicles. The situation started in September of 2020.
The headlights are very dim. i cannot see at night without using my bright lights. This a safety issues because I cannot see and other cars cannot see me. On 12-28-21 I took the car to Jim Hudson dealership. The diagnose was both headlights are very dim. Reflective silver coating within headlamp assemblies has faded. Will require 2 new assemblies. This is my second 2016 SRX and I had the exact same problem with the headlights. I believe this is a manufacturer issue.
The headlights are bad. Water gets in. A class action suit dismissed this defect that was also in previous years. This should be a recall. We are going to have to replace the headlights on our car because we can barely see at night.
Headlights The normal beam headlights are extremely dim, unable to operate the vehicle on the roadway at night. I had the bulbs replaced at an expense of $300 for parts and labor, which did not rectify the issue. The beams remain extremely dim, which is due to the faulty headlight assembly. GM has never acknowledge this issue after 1000's of complaints. GM did refund some owners of SRX 2010-2015 models for replacing the headlight assemblies, but failed to provide any resolution for owners of the 2016 - present models. If the vehicle must be operated at night, the only way to safety proceed is with the high beams, which doesn't provide for a safe environment for the other vehicles on the roadway. This must be addressed by GM, as people are risking their lives and the lives of others on the roadway. There were no prior warnings or indications of headlight failure. I first noticed this issue in 2021 and have been attempting to resolve it with GM since. GM comes across as it is not their problem and that I should get my headlights replaced at my own expense. What they don't understand is the replacement will be the same faulty make/model of the headlight assemblies I have today.
The low beams have gotten so dim that driving at night has become hazardous. Both the passenger and driver side lights are dim but the passenger side is the worst. The problem is internal to the headlamp assembly. Cleaning the outer lens has no effect. The high beams function fine but we can't drive with the high beams all of the time because they blind oncoming drivers. When the lights switch back to low beams, it is almost like switching the lights completely off.
The head lights aren-??t working properly, it-??s so damped that I can-??t see at night time, Dealer said there is no thing we can do. I can-??t put my family at risk of crash or hitting something that I didn-??t see because of the light was very low. Please help.
We have had an ongoing problem with our headlights dimming and getting worse and worse. The dealers tell us there's nothing they can do to test the headlight. They can sure tell if they drive it at night. It's so unsafe to drive at night that when we do we must use our high beams and in doing so, oncoming traffic flash their lights at us. It's so bad, I am afraid to drive and night and now won't and will only allow my husband too. This headlight issue has been an ongoing problem with Cadillac where they issued a recall, but for some reason didn't include the 2016 models in that recall. A case advisor offered us $500 towards the $2,000 repair and stated if there ever is a recall they would refund us what we paid. This is unacceptable. They know there's a problem and they don't take responsibility.
Purchased a 2016 Cadillac SRX Luxury Edition used with 60,000 miles. First time driving at night, I noticed headlights on dim were very dim. Barely could see the roadway unless lights were on bright. I done some research on issue and found that it seems to be a common problem with this model from 2010 to 2016 year model. Cadillac has known of the problem, but has not thoroughly done any action to correct the problem.
Extremely dim low beam headlights. I can-??t see to drive it at night on the low beams. The high beams still work, but blind oncoming traffic. This puts me and other drivers at risk. It is available for inspection. This issue started 6 months ago. This seems to be a serious problem with several years of this make and model.
I bought this car in 2020 and my first night of being out at night I COULD NOT SEE 2 feet in front of me. I was darn near ran off the road. Supposed all recalls were done on my car--NOT!!!!!!This is serious stuff and I'm seeing on a Cadillac forum all the outcries and the extreme costs people are paying. PLEASE PLEASE Do something-ALSO BE SURE SO CALLED RECALLS ARE DONE!!!!
Headlights have become so dim over the last year that I can longer see more than 10 ft in front of my car at night. There is a known headlight problem that Cadillac will not recall or offer a solution to. The dim headlights are very dangerous and will certainly result in fatal accidents.
A D V E R T I S E M E N T S
- Covington, GA, USA