The contact owns a 2020 Cadillac XT4. The contact received notification of NHTSA campaign number: 20V588000 (service brakes) however, the part to do the recall repair was not yet available. The manufacturer was contacted and a case was filed. Additionally, the contact was referred to a local dealer where she was informed that she would receive a loaner vehicle. The contact took the vehicle to larson Cadillac (6411 20th St E, fife, wa 98424) where she was provided a rental vehicle. The contact's vehicle remained in the possession of the dealer. The contact had not experienced a failure. VIN tool confirms parts not available.

- Puyallup, WA, USA