I purchased a "Certified Pre-Owned" Chrysler 300S on 02/14/14. From the beginning I had to go to the dealer on numerous occasions due to too many electrical issues, including air bag light, seat belt alarm that will go off when nothing or nobody will be on the passenger seat. I had to take a video with my phone while driving for them to see that I was not lying and that there was an issue with the air bag light. Finally they changed something there and at the same time disconnected the alarm for the seat belt so it wouldn't go off. We asked several times if this may be a safety issue and they told us it was not.
The car also has a rear shade that has to be repaired already once during warranty, and a second time when I had to pay for its repair. It is not working again since more than a month ago. The hands free system is also not working, and it has not worked right from the beginning. I had complained to them that my phone was not connecting all the time and they kept saying it was the satellite, the phone, etc. Now of course it doesn't work at all and I will have to pay $100 for diagnostic and who knows how much more to solve an issue that was there from the beginning. So I called their 800 number for the certified pre-owned customer service and they said it is the hands-free module that needs to be replaced. This is also a very important safety feature I NEED working. I commute more than 53 miles every day and have conference calls while on the road.
The rear view camera is also not working right. It works intermittently and again, this was an issue we mentioned to the dealer while the car was under warranty and they always had an excuse why that was happening. This again is also a safety feature important for the safety of the car. This car has too many problems that should not be happening to a car that was certified by the company to be in excellent conditions and that a year and 5 months later is in worst shape than my 8 year old Magnum.
The last time I went to the dealer was when I couldn’t close the driver’s door. I got home after driving from work (53 miles on the turnpike) and after I got out I couldn’t close the door. I had to get in my car, lower the window and drive to the dealer holding the door with my arm. They charged me $220 for “diagnosis†and that is when I told them, put my car back together, I am going somewhere else.
A D V E R T I S E M E N T S
I purchased a "Certified Pre-Owned" Chrysler 300S on 02/14/14. From the beginning I had to go to the dealer on numerous occasions due to too many electrical issues, including air bag light, seat belt alarm that will go off when nothing or nobody will be on the passenger seat. I had to take a video with my phone while driving for them to see that I was not lying and that there was an issue with the air bag light. Finally they changed something there and at the same time disconnected the alarm for the seat belt so it wouldn't go off. We asked several times if this may be a safety issue and they told us it was not.
The car also has a rear shade that has to be repaired already once during warranty, and a second time when I had to pay for its repair. It is not working again since more than a month ago. The hands free system is also not working, and it has not worked right from the beginning. I had complained to them that my phone was not connecting all the time and they kept saying it was the satellite, the phone, etc. Now of course it doesn't work at all and I will have to pay $100 for diagnostic and who knows how much more to solve an issue that was there from the beginning. So I called their 800 number for the certified pre-owned customer service and they said it is the hands-free module that needs to be replaced. This is also a very important safety feature I NEED working. I commute more than 53 miles every day and have conference calls while on the road.
The rear view camera is also not working right. It works intermittently and again, this was an issue we mentioned to the dealer while the car was under warranty and they always had an excuse why that was happening. This again is also a safety feature important for the safety of the car. This car has too many problems that should not be happening to a car that was certified by the company to be in excellent conditions and that a year and 5 months later is in worst shape than my 8 year old Magnum.
The last time I went to the dealer was when I couldn’t close the driver’s door. I got home after driving from work (53 miles on the turnpike) and after I got out I couldn’t close the door. I had to get in my car, lower the window and drive to the dealer holding the door with my arm. They charged me $220 for “diagnosis†and that is when I told them, put my car back together, I am going somewhere else.
- Veronica U., Lancaster, PA, US