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Chrysler TSB #9004513
2017 Chrysler 300
TSB Document:
Affected Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary
- RADIO, MULTI Media ALERT: Radio replacement will lead loss of connectivity. Please do NOT replace the head unit if the customer has or plans to have a connectivity service plan. New software will be released to fix this later. ? Verify if the radio software version is on CR16.xx or GR18.xx ? Check if the customer has an active connectivity plan or plan to activate connectivity features. ? Do NOT replace the radio head unit If the answers to above questions are YES ? Do NOT disconnect battery, pull off the radio fuse, radio hard reset, or clear personal data. Those activities will reset the server connection and result in loss of connectivity. ? Do not replace the radio if the customer has experienced connectivity issue. A new radio with same software is not able to resolve the connectivity issue. Refer to SOL S2208000070 for more information.
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