The contact owns a 1996 Chrysler Cirrus. The contact stated that the driver was traveling 42 mph when the steering wheel became excessively loose. This made it difficult for the driver to maintain control of the vehicle. The vehicle independently veered off the road, and crashed into a electric pole, yet the vehicle did not stop. She then crashed into a second pole, jumped a creek and crashed into a tree as the vehicle came to a stop. The air bags did not deploy. The seat belts did not restrain the driver as she plunged into the steering wheel. She then exited the vehicle through the driver side window. The driver sustained injuries to the neck, shoulder, chest and a minor concussion. She also suffered short-term memory loss as a result. A police report was available. The manufacturer was contacted and advised that the vehicle was previously repaired under NHTSA campaign id number: 97V201000 (suspension: Front: Control arm: Lower ball joint) which could potentially cause a loss of steering control. The contact was unaware that the vehicle was ever repaired in regards to the recall. The vehicle was destroyed. The failure and current mileage was approximately 180,000.

- Carlota, CA, USA

The contact owns a 1996 Chrysler Cirrus. While driving approximately 25 to 30 mph on normal road conditions; the front driver side tire disengaged from the vehicle. The contact was able to safely drive into the emergency lane. Roadside assistance towed the vehicle to the residence. An authorized dealer and manufacturer were notified of the failure. NHTSA campaign id number 09E056000 (suspension; front control arm: Lower ball joint) is related to the failure. The VIN was included in the recall defect; however, the dealer refused to repair the vehicle per the recall remedy. The vehicle is inoperable and has been not repaired. The contact had concerns of the safety risk involved. The failure and current mileages were 100,000.

- Cheyenne, WY, USA

The contact owns a 1996 Chrysler Cirrus. While driving 30 mph, the driver's side lower tie rod dropped from the vehicle and the tire turned at a ninety degree angle. The contact left the vehicle to get a tow and, when he returned, the police removed the vehicle. Chrysler stated that the vehicle had previously been repaired according to NHTSA campaign id number 97V201000 (control arm: Ball joint separation). The current and failure mileages were 80,000. Update 09/10/08 updated 09/16/08

- Cincinnati, OH, USA

While driving at 70 mph and without prior warning front control arm lower ball joint broke, causing the vehicle to drop to the ground.

- Lamar, AR, USA

Was having problems with vibration. Had aa a check & mechanic found problem with left/lower front ball joints. The vehicle was rolling off suspension ball rollers. Took vehicle to dealer & was informed by mechanic, no problem was found with front lower ball joints.

- Darby, PA, USA

Dealer replaced lower control arm/ball joint due to recall. But dealership did not realign suspension, causing the vehicle to pull to the right. Dealer refuses to do this.

- Millstadt, IL, USA

Front lower control arm ball joint failed three times prior to recall notice.

- Riverside, CA, USA