This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The van stalls at all different speeds. Losing all control ad having to coast off to the side of the highway because the car has completely lost power. When I am accelerating, the vehicle is jerking around 10-20 mph, almost like a violent jolt. (at times seems like someone is rear ending us) the dealership says that everything is functioning as it should be. This makes me extremely concerned for the safety of my family and my kids. This has happened numerous times. Also the sliding doors open and close on their own. My 6yo was nearly caught in one as it closed. I have video of the car stalled in a parking lot as well.
Vehicle was at red light when started to smell something burning then smoke from the hood and vents inside the van. Then when the hood is popped tithe flames got worse. The fire started on the right rear side of engine compartment around the radiator reservoir.
The sliding side doors and rear tailgate open when I'm driving the vehicle!!!!! also when you push button shut the side doors they shut, then open again repeatedly, no obstacles or debris in the tracks, this is purely electrical on a vehicle that has 42,000 miles. The back tailgate opened today on my wife while she was driving, this vehicle has not been in an accident orw water damage either.
The contact owns a 2018 Chrysler Pacifica. The contact stated that the entire theater system failed and the backup system would become stuck in camera mode while driving. The failure intermittently occurred. The contact stated that the software on the tv monitor and the video module under the passenger seat were replaced and updated at coast auto center Chevrolet (530 chetco ave, brookings, or 97415, (800) 342-9438). The contact stated that the failure continued and the vehicle was taken back to the dealer several times. The contact stated that the same dealer attempted to repair the vehicle, but was unsuccessful. The contact wanted to know why the VIN was not included in NHTSA campaign number: 19V886000 (equipment, back over prevention). The manufacturer was made aware of the failure and provided numerous unknown case numbers. The failure mileage was approximately 36,000. The VIN was unknown.
26 June 2018, I leased the 2018 Chrysler Pacifica with the S appearance package VIN: [xxx] from ourisman Chrysler Jeep Dodge Ram of alexandria, 5900 richmond hwy, alexandria, va 22303. First complaint: On Thursday, June 28th at 8:51am I reached out to [xxx] explaining to him the console was shorting out and at one point it had completely shut-off.. he instructed me to bring it back in and have it replaced so that Chrysler would have a record of the issue. -- this issue happened within days of purchase. Second complaint: On Monday, Oct 1, 2018 the same 2018 Chrysler Pacifica with the S appearance package stalled, then shut off while driving home from real estate class (6 months pregnant). Suddenly for no reason, without warning the vehicle lost all electricity (including power steering, engine, interior and exterior light.) right after flashing the following error: ?service electrical stability control, park brake unavailable, battery light, enter auto theft code, stop safely vehicle will shut off soon and other numerous errors. As the van slowed to a crawl, and passing vehicles drove by nervously trying to avoid hitting me, I edged off into a school parking lot. My vehicle was towed to ourisman Chrysler of bowie md, 2406 crain hwy, bowie md third complaint: On Sunday, Dec 8, 2019 the same 2018 Chrysler Pacifica with the S appearance package stalled then shut off on my husband, again, suddenly for no reason, without warning the vehicle lost all electricity (including power steering, engine, interior and exterior light.) right after flashing the following error: ?service electrical stability control, park brake unavailable, battery light, enter auto theft code, stop safely vehicle will shut off soon and other numerous errors. Fortunately, my husband was able to coast it into the garage as it shut off, never to start again. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Bowie, MD, USA
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2018 Chrysler Pacifica. Consumer writes in regards to vehicle stalling. The consumer stated the battery was dead upon purchase. The dealer replaced it. A week after purchasing the vehicle it would not start. It had power, but the key fob could not be detected. The sliding doors reopened after being closed. The vehicle applies the brakes when reversing or going forward as if to stop a crash. The vehicle jolts/lunges and rolls a little when shifting gears. The engine rattles for a few seconds after the vehicle was shut off. The vehicle stalled/idled and shut down while at a stop sign and in traffic. The dash displayed engine stop start system malfunction.
I have just bought a Chrysler Pacifica 2018 and im very upset with the purchase. The sliding back doors open again when they are about to close. I have to try several times by pressing the button on the door until it closes. Each time I have to do it about six times and it's both doors. It is annoying and should not happen because it can become a danger on the road because they can open themselves while driving
New vehicle with 58 miles caught on fire due to a defective electrical control module that drives the front grill vent angle function.the fire consumed the complete front of the vehicle including the ac condensor, lines and bumper.the vehicle was being driven on the highway to a Chrysler dealer to perform the two recalls.that was due.
The unpredictable nature of intermittent electronic start/stop operation creates uncertainty for the driver, and distracts attention conducive to causing a crash. Documentation implies that operation for a few miles may be necessary to re-charge sufficiently for ess. However, over time ( 6-9 months according to my detailed maintenance log), the alternator's capacity to re-charge lags such that ess ceases to function altogether. 3.when operating properly, there is a slight pause between taking one's foot off the brake and engine restart. This pause is mildly annoying, but the driver can become accustomed to it, if the operation is continuously reliable. When it is not reliable, the driver tends to pause even when the engine has not stopped. The driver can then be embarrassed, and 'jack-rabbit' unnecessarily. Alternatively, if the ess has unexpectedly resumed functionality, the driver may accelerate prematurely which causes a significant jerk once the ess kicks in. Eventually, the operator will be driving erratically, constantly distracted by the uncertainty. Neither dealerships, nor mechanics have offered a long-term solution. Thus far they are only replacing or re-charging the batteries. 5.I have progressed through three discharge and replace/recharge cycles in a new vehicle in just 17 months and 15,000 miles. I was able to extract from my dealership's general manager that the entire inventory of batteries on which they are required to depend is inferior; and said Chrysler might be 'going back to interstate batteries'. for me, this erratic operation has become a safety issue. I am interested to know nhsta's position.
The contact owns a 2018 Chrysler Pacifica. While driving 65 mph, the steering seized and the power steering assist warning indicator illuminated. The contact managed to veer into a parking lot. Once the vehicle was turned off and restarted, it resumed normal operation. The following day, the vehicle was towed to arrigo Dodge Chrysler Jeep Ram sawgrass (5901 madison ave, tamarac, fl 33321, (954) 515-5800) where it was diagnosed that the steering module needed to be replaced. The vehicle was repaired; however, the engine stalled and the engine and emergency brake warning indicators illuminated. The contact referenced NHTSA campaign number: 19V348000 (electrical system). The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 11,127.
My car is 3-4 months old. Around 7K in miles on it. This afternoon car did not started, start button was showing as run created a kind of chaos in terms seems the like car is ready to run showing all run signals but was not running, happened in a parking lot so I was confused what state should I leave the car in as not able able to shut down the car & dont know whether it will start running by himself, switched on the parking breaks just to make sure it does just start running & ruins someones car, it was kind of scary. More scary things happened when the towing truck guys showed up to drive the car to dealer. He was trying to figure out where is the button to put the car in neutral, called dealership no one knew, looked at a video where it showed there is a small box under steering which has a ribbon to pull to move the car to neutral mode. When the towing driver opened that space there was no ribbon. These are part of safety issues with the car, tis time it happened in a parking lot if it would have happened on the live road this would have been disastrous.
I was at a stop sign. With out any warning my 2018 Pacifica shut down. The knob to turn from park to drive or reverse started turnning by itself and then it shut off completely. A couple of seconds later, the van restarted and it said to press the ignition button to start the vehicle. I was at an intersection with the car on drive when the vehicle shut off.
Van will randomly not start after just being driven. Dash board lights up and engine clicks but will not turn over. Several messages come up for service. (see pictures attached.) has happened once before about 2 weeks ago and there's no explanation as to why it started back up after about an hour of problem solving. Battery was fine. Headlights, horn, inside lights and radio all worked fine. When clicking on parking brake button, the lights flash on the dash and can hear clicks but won't turn on the brake.
Purchased 2018 Chrysler Pacifica limited in March 2019. Within 2 weeks, two electrical recalls and failure of safety locks and autistic 3yr locked in car. Turned car on with ac to cool, took daughter out and put in carseat, closed door and driver door locked. Had spare in house. Serviced at dealership and told all fine. Three weeks later, sunroof would not close, and daughter locked in car again for over 30 minutes. Grandmother had to bring spare key to publix. Service once again said all was fine. Safety locks, we were told, would not lock if key was in car which it was. Serious safety issue for my daughter and there has been times engine shut down.
While driving on a highway during pouring rain, with wipers on high and head lights on, dash and touch screen went off/black for up to 15 minutes then turned back on again. This occurred three times while driving. I was unable to pull over on the thruway and was unable to assess if my head lights were affected as well. We had been driving about an hour when this occurred. The car had been charged fully before beginning our travels that day.
While car parked, turn car on, car stuck in "run" position, unable to change gears, unable to turn car off. (has occurred more than three dates/times).
A D V E R T I S E M E N T S
- Rockwall, TX, USA