This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The Start/Stop battery on the Pacifica is a problem. I owned a 2017 model that failed 3 times. I traded that can in for the 2020 model and in less than 2 years it failed. I had it repaired under warranty on 09/27/2022 and it has failed again less than one month after the repair. This is an issue that many Pacifica owners have dealt with. This is something that Chrysler needs to correct so that the consumer is not replacing the batteries every year or so.
The car alerted me that it would shut off while driving down the highway at 65 mph. It had 65 mile range on gas. Gas pedal was unresponsive and I coasted to a stop. Car would restart but gas pedal would not make the van go.
Vehicle completely lost all electrical and drivability components while driving. Car could not be restarted or shifted into gear to get out of lane. Gave multiple warning lights. Vehicle was towed to dealership and was assessed a few days later.
Has stalled on freeway twice now. All check engine lights come on, car goes into limp mode then stalls. Will not allow moving from park into drive. Has left us stranded 3 times. Chrysler including dealers not helpful.
While stopped at a red light, the vehicle automatically put itself into park, activated the parking break, and turned off. Had to power the vehicle back on while still at the red light, turn off the parking break and put it back into drive.
- Rosenberg, TX, USA
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Start stop feature has been enabled the doors don-€™t open Car won-€™t start is not the battery Mechanic says its an electric issue factory issue car now just stoped and im not able to use
While driving at freeway speed a check engine light came on follows by -€œservice electrical system -€œ then limp mode which limits the vehicle to 40mph. Very dangerous on the freeway. Luckily we made it off the freeway but the vehicle locked itself in park gear and began to make loud grinding noises with wipers going on randomly. This happened in a busy intersection. Car was inoperable had to be towed. Would not roll so flat bed tow was not possible. Dealer says the 12v battery was bad and it also needs a new transmission. If a 12v battery caused this to happen, this is a serious problem that could lead to a bad accident. Many more accounts of this online and YouTube.
Driving from PA to GA when after 775+ miles, and twenty five minutes from our destination we received an message indicating to pull over safety as the vehicle was coming to a stop. Three kids in car seats stuck on the highway waiting for a tow is not comforting. The car dealership plugged the vehicle into a charger and they indicated everything appeared fine. On the next leg of our journey driving to FL, we went about 350 miles before receiving the same message and braking down yet again. The engine eventually turned back on after 35 minutes and I was able to pulled into a charging station two miles away. We charged it 45% and make it to our destination some 175 miles later. We took it to another Chrysler dealership in FL and they indicated their was an issue with some temp sensors and performed updates to the hybrid control processor software. The three error codes we rec'd were: "Stop Safely, Vehicle Will Shut Off Soon, " "Service Charging System, " "Battery Conditioning Leave Ignition in Run." There may have been a fourth. This is an extremely dangerous issue. We were fortunate that it happened in daylight hours and were able to pull off to the side of the road. Pray that we make the 1,200 miles track back to PA safety.
The Electric Coolant Heater can become in a locked state thus causing the demist function to stop working when driving in EV mode. This can potentially present visibility issues when driving in cool weather and there is no heat in the vehicle until the ICE is engaged. The error code that occurs is POE15. This is a known problem and there is a supply chain issue
On two instances when traveling on the expressway, the car lost acceleration entirely and the dashboard provided an error message "service charging system". The car slowly decelerated and had to be pulled over to the side of the road, across several lanes of traffic, creating an extremely dangerous situation. Once the car was turned off and turned back on, it appeared to work normally. This happened once on March 1 and once on March 6.
Complete failure of electrical system. When it happened the display screen said the vehicle will shut down soon. Suddenly everything started turning on and off, the transmission disengaged. The motor started racing with all electrical components turning on and off and suddenly everything shut off. All vehicle components were rendered useless. Chrysler dealership tried jump starting the vehicle and nothing happened, no power at all. They then tested both batteries with a GR8 and found that the auxiliary battery had failed. After testing the charging system they found that the Power Control Unit was the issue. They corrected by replacing the Relay, and the PCM Powertrain Control Module. They replaced the auxiliary battery and cleared all codes. Started and found that the vehicle was not charging. They then replaced the POWER CONTROL UNIT. The vehicle is charging the auxiliary battery correctly. This happened on a vehicle that was less than a year old and had 9,338 miles on
I was travelling on I-95. My 2020 Chrysler Pacifica Hybrid completely shut down while driving at 65-70 mph. A Service Charging System message flashed on the dash. The van decelerated and another message "put in park to start" flashed. All of this was while I was driving on the interstate. I was able to brake to a stop on the shoulder and turn on the hazards. I was NOT able to turn off the car. The gears would not move. I could not put it in Park. After 20 minutes I was able to put it into park and turn it off. I restarted the van, but the same message flashed and I could not move. The van was towed to a Chrysler dealership. They had the car Monday and part of Tuesday. They could not duplicate the issue and could not find any error messages. They said they checked the battery several times and it was fine. There was nothing else they could do and sent me home with the van. Fortunately, I was in the right hand lane when this happened. I don't know what would happen if this occurs while in the middle lane and would need to maneuver to the shoulder. I have found that this is not a unique situation and the exact thing has happened to many other Pacifica owners. Unfortunately, I do not believe this is the last time this will happen. I am TERRIFIED to drive this van. I would guess a battery, electrical or computer issue, only because of the many messages on the dash and the inability to turn off the vehicle. I will gladly offer my van for inspection if requested.
Vehicle shut off engine and directed driver to shift to park while driving at full speed on interstate highway. After coasting to emergency lane and shifting to park the vehicle restarted. The vehicle is currently at the dealership.
The vehicle is an electric and gas hybrid vehicle. While driving the vehicle at highway speeds, the vehicle goes completely dead. There is no power to accelerate, no power steering, reduced braking. This happened in June of 2020 and the vehicle had to be towed to the dealership. The dealership had the vehicle for approx. 3 weeks to repair and a new electrical inverter was installed. A similar event happened on 04-13-2021, however this time once the vehicle went dead and the vehicle coasted to a stop, after trying to turn the vehicle back on it was again under power. The vehicle was able to be cautiously driven to the dealership and at the time of writing this it is being services for this issue. In both the June 2020 and current situation, there was an error code stating "service charging system". in both circumstances, this has occurred at highway speeds with significant urban traffic. My wife was driving the vehicle this last time with our child in the vehicle. When this happened she was on a one lane express lane where people travel at the highest highway speeds. She was so concerned about getting struck by another vehicle she considered having both of them depart the vehicle and cross multiple lanes of traffic to get to safety. It is extremely dangerous for the people in the vehicle and for cars around the stalled vehicle. Thankfully they did not get struck.
The contact owns a 2020 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 20V334000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact spoke with poway Chrysler Jeep Dodge dealer (13811 poway road, poway, ca 92064), and was informed that parts would be available in approximately four weeks. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Woodstock , GA, USA