7.1

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
8,325 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2020 Chrysler Pacifica suspension problems

suspension problem

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2020 Chrysler Pacifica Owner Comments

problem #4

Aug 022023

Pacifica

  • miles

A D V E R T I S E M E N T S

My vehicle developed a squeaking noise and led to a lower control arm malfunction I have searched the web and found that it's a common problem with a specific van My daughter owns one and developed the same problem this could result in loss of steering

- Lewes, DE, USA

problem #3

May 192021

Pacifica 6-cyl

  • miles
FIRST COMPONENT FAILURES - Passenger sliding door: a) WHILE DRIVING, the passenger sliding door mechanism engages and attempts to open the door - the driver then sees a notification "to operate the sliding door, put the vehicle in park"; b) when parked, if the door is open and we want to close it, we can engage the closing mechanism with button or fob, but then it will not stop and re-open even if there is an obstruction; it has closed on my wife's arm and almost hurt one of the kids. One can even try to stop the door from closing with their full body weight, or the use of the door handle, and the mechanism simply continues to closure. c) when parked, if the doors are unlocked, the door will sometimes start opening and then go into a cycle of back-and-forth opening and closing for several minutes; the only way to stop it is use the button on the ceiling to turn off the automatic sliding feature. SECOND COMPONENT FAILURE: Electrical. When we return home after driving the car, and turn it off, and go inside, the dashboard lights stay activated and the message on the dash says to depress the brake pedal and push the start button. This even happens when the keys are not present and doors are locked. We put both keyfobs on the other side of the house as a test, and the vehicle appeared ready to be started. The battery dies daily. THIRD COMPONENT PROBLEM: Suspension. This is a new vehicle we had converted into a wheelchair accessible vehicle by FREEDOM MOTORS in Battle Creek, Michigan, with a rear-entry ramp. For a wheelchair passenger in the back, the ride is extremely rough and unstable (a lot of swaying on curves). The car passed Maryland State Inspection after it was delivered to us, but we doubt validity of any safety self-certification Freedom did post-conversion. See these two videos: https://drive.google.com/file/d/1TUozETmOy8rN2HN9-b0AR4Vu9Y5a1CW2/view"usp=drivesdk https://drive.google.com/file/d/1dNcspXzWJyRAbBp_5s2lXli_FPLe67ss/view"usp=drivesdk

- Silver Spring, MD, USA

problem #2

Mar 092021

Pacifica

  • 33,000 miles
Vehicle was brought to dealership 3/9/21 for nocking on L/F. dealer diagnosed strut as problem. Part is on B/O. Chrysler mfg. Has been contacted for assistance to secure part and attaching parts to remedy the situation. Currently they have not done anything but promise dates that parts will be available.(they are still missing two parts). They have not answered my request to provide solution or a rental so I can drive a safe vehicle. All of this is strange since Chrysler is actively building the car. One would think they have the parts on the assembly line!............thank you carl / galaxy medical

- Ft Lauderdale, FL, USA

problem #1

Sep 232020

Pacifica

  • 300 miles
The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving 55 mph, the vehicle swayed. The sway, electric stabilizer, and crash warning lights were illuminated. The vehicle was taken to walt massey Chrysler Dodge Jeep Ram (602 western bypass, andalusia, al 36420, (334) 226-8881) to be diagnosed. The contact was informed that an unknown sensor needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 300. The VIN was not available.

- Andalusla, AL, USA

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