This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car simply did not start One day in my driveway. It was towed to the dealership in early May 2022 and continues to be there. Here is the recall information. Recall StatusRecall Incomplete, remedy not yet available Summary A vehicle may experience a fire potentially originating in the center of the vehicle underbody with the ignition in the "OFF" mode. Safety Risk A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Remedy FCA US will conduct a voluntary safety recall on all affected vehicles. Remedy is under development. Until further notice, the Company is advising owners of these hybrid vehicles to refrain from recharging them, and to park them away from structures and other vehicles
The recall for the vehicle catching fire was issued 22 weeks ago and there is still no remedy. The only option Chrysler is offering is for us to pay over 3 grand a month for a rental and to submit for possible reimbursement each month. I cannot pay over $3,000 a month for a rental vehicle in the hopes of receiving reimbursement which still would not solve that our vehicle is parked right outside one of our bedrooms and it possibly catching fire and burning the house down with it, worries me!! I have four children, I can't just go buy a 3-seated car. They really need to come up with a remedy as of yesterday. How long do they have to provide a remedy for such a dangerous recall? Any help would be much appreciated. There was no accident.. it keeps asking me for that information..
still no response from any of my local chrysler dealers on the recall and when the fix will be be available. now the service charging unit warning light comes on dashboard
On Friday, 7/12, while my wife, [xxx] along with my 5 children, were sitting at a stoplight in olathe, ks near the intersection of 119th and blackbob, she noticed smoke coming from under the hood. As the light turned green and she accelerated forward, turning West onto 119th St. Within seconds of the light turning green, flames were noticed coming from the underside of the front passenger section of the car. My wife quickly pulled to the side of 119th St, about 50 yards to the West of the intersection with blackbob. She proceeded to help all 5 kids from the vehicle and as they were running away, the vehicle exploded into a fireball. The total time from her seeing smoke to the fireball was less about 4 minutes. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While driving to work in the morning on 19-Feb-2019, the mil check engine lamp illuminated as well as the "red turtle" limp mode indicator and a dashboard message stating "vehicle speed may be limited." This happened while driving on local surface streets about one mile from my place of work. I had just turned off a 45 mph main street onto a 35 mph side street. The gas engine in my phev hybrid vehicle stopped working but could still operate at normal speed in all-electric mode. I got to work and plugged my phev van into a chargepoint evse to recharge. At lunch, I ran some errands and noticed that the gas engine still would not operate under any conditions, which is very rare during the harsh, cold weather we were having at the time in the Chicago area. After returning to work, I made a service appointment at my local dealership for that evening. On my drive to the dealership after work, the all-electric motor also failed and stopped working about two miles from the dealership. This happened on a 35 mph main street, and I was driving straight down the road at the time. I shut the vehicle off and restarted it and was able to move about 100 feet before it shut down again. I was able to repeat this process 2-3 times in order to turn my vehicle off onto a side street so that I was not impeding traffic on the main thoroughfare. I had my phev van towed to the dealership that evening. It has now been at the dealership for repair for 49 days, and they still cannot determine what caused the loss of power and forward motion.
- Elgin, IL, USA
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While driving 45 mph on 4-lane divided surface street, a warning chime sounded, all the dash lights illuminated, and the engine died. Once stopped, was unable to restart the engine. All the lights remained on, as did the radio, etc. Was able to 'start' the system in order to put it in neutral and get pushed to side of road. Engine would still not turn over. Electronics remained on - would not turn off even when door was opened. Tow truck driver pulled a switch to enable him to put it in neutral and the engine started. Apparently when that happened, it cleared the codes and the Chrysler garage was unable to identify the problem. After four days of trying to recreate the problem, they gave up and gave me the car back. I am extremely uncomfortable driving it now. Had one previous incident where the chime sounded and all the dash lights came on, but did not lose power, or steering. Engine light came on, but once car was stopped and then restarted, light did not come back on. Both times that happened, the electric battery was depleted and car was in hybrid mode, using the gas engine.
Car was powered on, put in reverse and we began backing down a steep driveway. Part of the way down the motive power cut out, we lost power steering and power brakes and could not operate the gear shifter. We could not get the vehicle to restart on the hill but were able to roll down to the bottom. Once at the bottom we were able to restart the vehicle normally.
The car had been operating normally while driving for about 15 minutes when we realized we missed a turn and decided to turn around using a driveway. The car was never switched out of drive. After turning around we started accelerating to cross the two lane road and then all motive power cut out, we lost power steering and could not operate the gear shifter. The vehicle stalled, dangerously blocking both lanes of traffic with three children and two adults inside. We got everyone out of the vehicle and off of the road. A few minutes later after reentering the vehicle, it started normally.
The van's engine stopped while traveling at 30 mph on a city street. The ac had been running. The hybrid and engine light came on. The day board stated I needed to put vehicle in park to start van. After coasting to a stop the vehicle did not respond to trying to use gear selector. This changed after sitting for 15 minutes. I drove the vehicle with engine light and hybrid light the final 1 mile home....updated 11/06/17 updated 11/09/2017
Driving on interstate when the car basically lost forward drive in the middle of the highway. Was in traffic, going approximately 5mph with the adaptive cruise control on, braked for slowing traffic and on trying to re-accelerate got no power. And drifted slowly to a stop while trying to re-engage drive. Vehicle is phev, was running on battery with plenty of charge at the time and plenty of gas for hybrid gas engine backup, but neither provided power. Tried unsuccessfully to turn the car off, restart, reset, etc., but nothing worked despite power to dash electronics. Was pushed to shoulder by state police and subsequently towed to dealer....updated 11/03/17 updated 11/9/2017
A D V E R T I S E M E N T S
- Elkridge, MD, USA