- April 16: Chrysler Pacifica and Voyager Minivans Recalled recalls | 6 days ago
- March 31: Chrysler Pacifica Hybrid Transmission Recall Repairs Investigated investigations | 22 days ago
- March 26: Chrysler, Jeep and Ram Vehicles Recalled For Airbag Failures recalls | 27 days ago
- March 22: FCA Recalls 318,000 Dodge Charger and Chrysler 300 Cars recalls | 31 days ago
- March 20: Dodge Hornet and Alfa Romeo Tonale Vehicles Recalled recalls | 33 days ago
6.9
fairly significant- Typical Repair Cost:
- $1,810
- Average Mileage:
- 54,800 miles
- Total Complaints:
- 25 complaints
Most Common Solutions:
- not sure (11 reports)
- completely replace system (4 reports)
- replace sensor (3 reports)
- had dealer disconnect system (2 reports)
- new passenger mirror (1 reports)
- repair system (1 reports)
accessories - interior problem
Helpful websites
- No one has added a helpful site for this 2012 Town & Country problem yet. Be the first!
A D V E R T I S E M E N T S
Like indicated on other complaints for this vehicle, the Blind Spot Detection Module has failed (around 50-55K miles) and disabled the Blind Spot Detection System and the Park Sense Rear Park Assistance System which is a $2000+ repair. The Rearview Back Up Camera System currently shorts out the small fuse because of the problem with the Blind Spot Detection system module being defective. A $1 fuse is the solution but I must pay $2000+ to repair another defective system to be able to use the $1.
All three of the above listed affected systems are listed on the window sticker as SAFETY FEATURES a few items above 4 lines listing the various airbags for the vehicle. We were sold on the SAFETY FEATURES which no longer work.
I have talked on several occasions with the dealer service department on these issues and they have admitted these are not uncommon problems. After some complaining, they indicated Chrysler would not recall the defective module but then indicated since it is a common problem, Chrysler is fixing the problem for about $500. I then asked the dealer service rep if this assures the problem is fixed and won't recur and he indicated he had no idea of the success with the replacement part. I have now learned more about the part and that it is poorly designed and water/moisture can get into the module and short it out.
On a phone call with Chrysler's customer support, the rep indicated it is not a manufacturing issues because those problems occur while under warranty. I asked if it was not poor design or manufacture defect, how can it fail? When stumped, I asked the rep if this "safety feature" was considered a consumable or wear rated component such as tires or brakes and he indicated "no" but when pressed then how it can fail, he backtracked and was willing to suggest it's due to overuse. I asked specifically if at approximately 60,000 miles had I had more than the usual amount of items come into my blind spots or back up more than the typical driver which led to the over use of the detection systems and he actually suggested it may be.
This feature is listed under the Functional/Safety Features of the vehicle along with a few other items which are not working which I'm told are also as a result of this problem (Blind Spot Detection System and Park Sense Rear Park Assist). In the same list of Functional/Safety Features are 4 different types (locations) of Airbags. I asked the Chrysler Rep if he would have the same attitude toward the various airbags on the system should they not deploy after 4-5-7 years, would Chrysler and the Government have the attitude that it's not their problem. Like the module having the problem, the airbags are not something I can touch, inspect, over use, etc. The NHTSA demands they not only be present but that they work. This is a similar safety feature. Should I merge into an occupied land and have an accident, even kill someone, I believe this faulty part should have some of the blame. THEY SOLD IT AS A SAFETY FEATURE!
By the way, when I was told by the Chrysler Rep that there is nothing they are willing to do with for consumers - never in any circumstance, I challenged him and he did admit there are circumstances where they evaluate loyalty and may help out a customer. I have a 2008 Chrysler 300 and have had other Chrysler, Jeep and Dodge products over the years and told him I was surprised that assistance with replacing a FAILED or DEFECTIVE SAFETY FEATURE depended on how much I have, and may, spend on Chrysler products. He indicated that how much we spend did not matter, suggesting that loyalty is not measured or equated with past and future purchases. Apparently I have not been "loyal enough"
I will post separate incident reports for the other affected systems and features as well.
- Dan T., Birmingham, MI, US