This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 12/12/2015 bought a used 2012 Town and country touring L with push-to-start feature, with 40,500 miles. Starting 12/20/2015 I would get in the car, step on brake, push the start button, the engine starts up, and vroom for a couple seconds, then died. If I push the start button again it would try crank all day but would not start. I'd have to foot-off the brake and push start to have it in the off mode, open and close the door to "reset" everything as I just get in the car, and re-try again, and it would start up normally. It was a once a week thing, and now once every couple days. I found a large amount of similar complaints online and all points to the tipm defect. I'm concerned about the issue, in addition to start up, might happen during driving. My car is under extended warranty and I'll have it fixed soon, but I'm concerned about if the replacement would be the same parts that would go bad again in three years. Chryslershould issue a recall with a new-and-improved tipm module.
The contact owns a 2012 Chrysler Town and country. The contact received a notification for NHTSA campaign number: 14V373000 (air bags, electrical system). However, the part needed was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
Car sometimes does not start, takes 4 to 6 times. Engine stalls. New battery could be dead overnight or in a few hours. When this happens doors can not be unlocked, no ligths, no radio, or instrumentation panel. Needs to be jump, then works, but it has been happenning often.
The contact owns a 2012 Chrysler Town and country. While the vehicle was parked, the push to start button was depressed and the vehicle was shifted into reverse. Suddenly, the vehicle stalled and rolled backwards. The contact activated the emergency brake and shut off the vehicle. The vehicle was restarted. The vehicle was not diagnosed or repaired. The failure occurred intermittently. The approximate failure mileage was 37,000.
The contact owns a 2012 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Sawyer, MI, USA
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The contact owns a 2012 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Chrysler Town and country. The contact stated that the vehicle was taken to a dealer to be serviced under NHTSA campaign number: 14V234000 (electrical system). The contact was informed that the part was not available; however, the technician disconnected the rear quarter window switch as a temporary remedy. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Vehicle battery dies overnight and requires a jump start. Clicking noise can be heard coming from the fuse box under the hood (tipm?). vehicle is unresponsive to the key fob and accessory mode won't even turn on while key is in the vehicle. Jump start remedies the problem for the day, but this is required everyday since the battery dies overnight.
The contact owns a 2012 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Updated 01/27/16
The contact owns a 2012 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Our 2012 Chrysler Town and country won't start. The dealer said it is a tipm malfunction and fuel pump malfunction. They want to replace them both. They refuse to help us with the repair cost. We are stranded in cancun, Mexico.
The contact owns a 2012 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Last January, 2015, I took my vehicle to jim click Chrysler Jeep, 701 w auto mall dr, tucson, AZ 85705 to fulfill a safety recall, P25/NHTSA 14V-234, to have the rear quarter vent window switch replaced due to a possible overheating condition. At that time I was told the parts were not available to repair the vehicle, I would be contacted when they arrive. I have never been contacted; they have my name, address, phone number and email. I just received another recall notice for the same issue.
We got a notice to send our van in for the recall on the switch for the back windows. We took the van to laurelchryslerjeep in johnstown pa. 15904 on July 3rd 2013. Have called many times and they said the part is not in. Over 2 years. That is bull [xxx]. all they did was unplug the windows and that is the fix"?" I think not. I keep getting a notice from your office to fix it. Try sending the notice to the people that can fix it not to me!!! updated 06/15/16 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I have been waiting for over a year for the recall on my minivan vent window switch to be replaced. I went to the dealer (contemporary Chrysler in milford nh) in Dec 2014 & they told me the part was on order & would be in soon. In the meantime, they need to disconnect the switch. I have since called the dealership many times & am told I am on the list but the part is not available. It is very inconvenient to be without these windows for over a year. This car is practically brand new & I have to deal with non-functioning vent windows. Very disappointed in Chrysler. I have just received a 2nd notice on this recall P25/NHTSA 14V-234 tomget it fixed. I don't think a year is a reasonable time to wait for recall repair. I'd get it fixed if the part was available. Please help.
The contact owns a 2012 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the recall part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2012 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000(electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure.
The contact owns a 2012 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 11/12/15 updated 1/4/2015
Sub: P25nhtsa 14V-234 rear quarter vent window switch we received a safety recall notice a few months ago that stated, "Chrysler has detected that a defect, which relates to motor vehicle safety, exists in some 2010 through 2014 model year Dodge Grand Caravan and Chrysler Town & Country vehicles.? my vehicle falls within the scope of this problem. We contacted arrigo of West palm beach on April 9, 2015 to schedule an appointment to get the vehicle repaired and was informed that ?the part was on backorder and I would be contacted when the part came in.? it has been five months now and they have still not received the required parts as of September 1, 2015. As stated in the safety recall letter, if the dealer fails or is unable to remedy this defect without charge and with in a reasonable time, I may submit a written complaint to the administrator, national traffic safety administration.? we do not understand why it has taken five months or possibly longer for a dealer to receive a safety recall part, so that this safety hazard may be repaired as well as my peace of mind. The problem as stated, ?the rear quarter vent window switch on your vehicle may overheat if exposed to liquid moisture. An overheated rear quarter vent window switch may cause a burning odor, smoke, or a driver's door fire without warning." I am very concerned for my family's safety because we live in Florida and it is very moist here especially during hurricane season. The longer it takes to receive the correct part and fix this issue creates higher safety risk for my family. Thank you for your time and please help us resolve this issue promptly.
A D V E R T I S E M E N T S
- Irvine, CA, USA