This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I just got the vehicle back from having repairs and the uconnect didn't work already. (which they claimed to have fixed didn't work again after only 20 minutes) I drove it back and left it for diagnosis. They diagnosed :sop special parts ordered. And I was told not to turn on dvd player until parts came in.
Key fob stopped working and all wipers went off on their own and would not turn off. The electronic vehicle monitoring system went off totally. All lights and power(radio window controls etc) inside the car turned off. The headlight went off. Then fine for about a week K the vehicle into the dealership and they said: Checked grounds to cluster. Fuses are working properly, so no repairs made at this time. A day later all of the above happened again! then again and again. On and off this went for a few days, until I could get it back in yet again to get looked at......nothing is fixed.
The blind spot monitoring system went crazy. It went on, the light turned orange and just stayed on and beeped repeatedly even when in park. The dealership could not figure out the problem so they sent it to another dealership, on 6/20/14 who diagnosed: Both blind spot monitors shorted part of mirrors. It went in for repairs: Replacement of L/R indicator sensors on 7//7/14. This was just the beginning of the problems to come.
I have a 2012 Chrysler Town & Country affected by NHTSA recall 14V234000 dated May 2014 for risk of electrical fire. I have contacted my local dealership several times and am told each time that repair part is still unavailable. Manufacturer recommends disabling the switch to reduce risk of electrical fire but this renders windows inoperable and I find it an unacceptable long-term solution. I called the Chrysler recall hotline on November 26, 2014 (more than 6 months after recall) and was told there is still no estimated time of arrival for repair part. I believe manufacturer has far exceeded a reasonable amount of time for recall repair.
The contact owns a 2012 Chrysler Town and country. The contact received a notification for NHTSA campaign number: 14V234000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 1/13/15 updated 01/15/15
- East Stroudsburg, PA, USA
Search CarComplaints.com for these popular complaint phrases...
Driving down the road and the vehicle stalled. Vehicle had to be towed to the dealership where rockwall Dodge service department determined that the alternator failed and had to be replaced.
The contact owns a 2012 Chrysler Town and country. The contact received notification of NHTSA campaign id number: 14V234000 (electrical system). However, the parts were not available for several months. The dealer was unable to provide a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when vehicle would receive the recall repairs. The contact was not experiencing a failure.
-stalling when you try to start. I push the button and it stalls. When I get to my destination, it switches from off to accy. The stalling issue continues to get worse. Now, it acts as if it is trying to start the engine and nothing connects. This morning, it took approximately 10 tries to get it to turn over. This was after I had driven it a couple of miles. Then, when I arrived at work, it went into the accy mode again as I was opening the door to exit the vehicle. The dealer hooked it to their computer months ago. But, I guess if there is not code, the problem doesn't exist"??" the last time they suggested it was related to a transmission issue that they addressed.
When traveling to Florida from buffalo, the battery light on the dash came on just outside of orlando, Florida. It slowing started to affect the vehicle with the transmission not shifting and resulted in the engine running at 5000 RPM just to maintain 55 mph in a construction zone with no pull off to safely leave the highway. The battery finally died when we reached our destination and it was the alternator that had malfunctioned. The temperature that day was over 100 F. it could have caused an accident had I not overworked the engine.
We contacted the local dealership in July and were told that they would call us when the parts to fix the faulty window switch on the driver's side door were received. As of today, they have not received the parts. We feel that 4 months is too long to wait for parts to fix a safety recall issue.
When I start the car it will run fine and then the ignition switch will turn off leaving me with steering and braking power dead. Sometimes I will try to start the car and it will not start and the starter will just keep going so the only way I can get the starter to stop is to put it in drive. This has happened several times and fortunately I was driving at low speed or stopped. Had it happened at higher speeds or on the freeway, it could have resulted in a deadly crash. I took it into the dealer and they said it was a defective ignition switch and replaced the switch. So far the problem has not recurred. My complaint is also that I have asked the dealer and Chrysler motors for reimbursement, $450 and so far they have refused because it was not an item on their recall list and I was out of warranty on mileage. I know that Chrysler has known about defective ignition switches for several years so why have they not notified owners. This is a very dangerous problem, like GM had.
The contact owns a 2012 Chrysler Town and country. The contact received a recall notification for NHTSA campaign number: 14V2340000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I had just drove to the store vehicle ran fine. Came out of store and went to start the car. When trying to start the car I notice the starter trying to turn over but was not starting. I tried starting it 6 time and finally started. I went to auto zone had the check starter system. Battery, alternator and starter passed. Was informed could be bad gas or fuel pump going out. So got gas treatment and after a weekend and half of fuel treatment and change of gas was having same issue. Well this last Saturday I went daughter's game and heard what sounds to be an electric motor front under the van driver rear tire. Didn't mind it over the 5 hour game I checked on the van multiple times and the sounds was still there. End up having to get jump started the battery was dead. Was able to get the van home. I got an electrical schematic on the 3.6L engine performance circuit. And come to find out that the fuel relay is inside the tipm. I am able to pull the mac fuse to stop the pump afraid of what this may cause issues with I am disconnecting battery when I get out of van. I contact dealer and told them of my finds and found out not covered. So at this time it is hard to start and fuel pump runs after key is out of ignition.
The contact owns a 2012 Chrysler Town and country. The contact stated that the vehicle was taken to a dealer in June of 2014 after receiving a recall notice for NHTSA campaign number: 14V234000 (electrical system). The dealer did not perform the remedy listed in the recall, which was to replace the faulty window switch with a newer version. Instead, the dealer removed the window switch rendering the rear quarter vent window unusable. The contact was informed that there was no estimated date for the new switch to be installed because the part was unavailable. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 Chrysler Town and country. The contact received a recall notification for NHTSA campaign number: 14V234000 (electrical system); however, the part needed to repair the vehicle was unavailable. The manufacturer was not notified. The contact had not experienced a failure.
This is a minivan. The rear hatch/liftback intermittently fails to operate at times. The hatch can either be manually opened and closed, or electrically opened and closed via the remote control or via the button at the rear inside or a button above the dashboard. If the hatch is open and fails to close electronically, then the door will not latch by any means, even if the door is close manually. I have had to hook the bottom of the door with a rope and tie it shut, but the door is not mechanically latched. I have had the minivan to the dealer on 3 separate occasions to get this problem fixed under warranty and the problem is still not fixed. The 1st time the vehicle went in for repairs the center witnessed the problem and replaced the latch. Numerous codes were recorded in the black box. Not sure if Chrysler used these codes to consider further parts replacement, but they won't replace anything at this time. Chrysler is not willing to replace any further components without the problem occurring at the service center. The problem was witness by wife, 3 children and myself. The kids have had to crawl over the rear seat to get access to things in the rear of the van due to the hatch not working. The big concern is the hatch not latching in the closed position when traveling.
The contact owns a 2012 Chrysler Town and country. The contact received notification for NHTSA campaign: 14V234000 (electrical system) and stated that the part was not available. The dealer was uncertain of when the part would become available to service the vehicle under the recall. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Chrysler Town and country. While operating the vehicle with the windshield wiper switch in the off position, the wipers would erroneously activate and the instrument panel lighting flashed off and on. The dealer stated that the ground cable was faulty. The vehicle was repaired, but the failure recurred. The manufacturer was not notified. The failure mileage was 37,000.
On April 12 2013 was the first problem that started with the vehicle. While driving the windshield wipers turned on while driving. I was unable to turn them off until I disconnected the battery. I have had several experience with the vehicle turning off while driving going highway speeds. It sometimes won't even start up, just flashes blind spot unavailable. Also the alarm goes off at random times. The sliding passenger doors open and close when vehicle is off and sitting in drive way. Both doors will open half way then suddenly start to close with nothing blocking the door. Power stow and go malfunctions all the time!!!!. the vehicle is putting off a very heavy gasoline smell now when it starts. I feel like this car is possessed. Chrysler will not help me with this situation. They are putting my family in danger everyday!
The contact owns a 2012 Chrysler Town and country. The contact stated that the wires connected to the power outlet burned causing smoke to seep from the air vents without warning. The vehicle was taken to the dealer where the technician diagnosed that the led light strips added to the vehicle caused the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 30,000. Updated 10/10/14 the consumer stated the after market led strip in the front headlights caused the electrical wires to burn inside the vehicle. Updated 03/31/15
A D V E R T I S E M E N T S
- Lindenhurst, IL, USA