This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Chrysler Town and country. The contact stated that the rear passenger side sliding door would not remain closed. The vehicle was not taken to an independent mechanic or dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 54,000.
The contact owns a 2013 Chrysler Town and country. While driving at an unknown speed, the automatic passenger side sliding door failed and open independently without warning. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,000.
My 5 year old daughter was climbing out of the driver side power sliding door when she must have bumped the button to close the door. It closed on her head just behind her ear and kept pressure on it without releasing. My wife had to jump out and firmly push the door open to dislodge her head. She had an indentation on her head and a good sized bruise...not to mention she was terrified and screaming! we are so blessed that it wasn't her neck that got stuck in there. I did a little research online and have found videos where people put things like pencils and blocks of wood in between the door and the pillar and the door snaps them like they are twigs. This is terribly unsafe! Chrysler needs to do something about this. Very disappointed!!!! what kind of family vehicle is this"?"
On the way home from purchasing the vehicle I stopped to walk the dogs. I turned off the ignition and walked over to the passenger side. I opened the door with the door handle. The door was about 3/4 open when I reached in to get the dog's leashes. Even though the door hadn't completely opened it suddenly started closing rapidly. I was able to get my head out but not my arm. The door closed on my arm and trapped me. In order to stop the closing door I grabbed the door and pulled on the door with my left hand and it stopped. If I had not reacted this way the door would have crushed my arm. I then had to reach over with my left hand and use the door handle to open the door and free myself. I have a couple of scrapes on my arm, it is slightly swollen and sore but luckily it didn't break. If I hadn't seen the door start to close it could have trapped my head. If my dogs would have been in the doorway they would have been killed. This vehicle is supposed to have a safety stop if anything is in the doorway.
2013 Chrysler Town and country. Consumer writes in regards to defective pinch sensors sliding and rear doors in vehicle. The consumer stated her dog was almost crushed by the sliding door, the day after she leased the vehicle. The salesperson stated the door would stop, but that was not true as she later learned when the service manager tested it. Though it will stop with push back force, a limb or small person would be crushed. The service manager determined all the other vehicles on the lot functioned in the same manner. So it appeared that it was not an isolated defect. The liftgate also required increasing force to stop. As it lowered, the consumer was unable to stop it, when it was within a foot or so of closing.
A D V E R T I S E M E N T S
- Hudson, WI, USA