This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Front power windows have fallen into the door three times now (driver side 2, passive 1). Each time it required replacement of the window regulator and cable. I can't imagine this happening on the highway -- would scare the bejesus out of somebody when there's a loud bang and the window just drops into the door. Plus, it's a security issue since you have an open window that can't close until you get the repair. Internet searches show this to be a common issue.
The driver's side sliding passenger door doesn't properly latch in hot weather. Instead of latching, the automatic mechanism continually tries to latch without success. Sometimes driving down the road, the door motor will continue to try to latch the door. Sometimes it will set off the alarm. The door simply will NOT latch in hot weather unless pressure is applied to the back end of the door (nearest the rear driver's side tire) in conjunction with the sound of the actuator trying to latch the door.
The passenger sliding door will not latch and just clicks over and over again. After reading to try to solve the problem I found hundreds of people with the same problem.
The driver head rest deployed while I was driving. It hit the back of my head very hard, causing my neck to hurt and I had a headache for 2 days. I did not go to the Dr. because it wasn't severe. However, I do have this on video because we have a dash cam in our van at all times. I found out these were defective, called the FCA and they told me I could go to any Chrysler dealer and I could get it replaced under warranty. So this is what I have done, but its on back order. Also, I wanted them to replace the other side since this could happen again, but they said they could not, unless it deployed. That's unacceptable if you ask me....its a safety issue for sure. This will happen again, just don't know when. Is there anything I can do about this? Thank you so much. FCA has been contacted and warranty number [XXX] and case [XXX] was given. Consumer has headache for couple of days, her neck hurt as well as in between her shoulder blades. Dealer was contacted on July 5th and head rest is backordered, dealer will install once it comes in. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).-€
- Perryville, MO, USA
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NHTSA has an open Investigation: PE 20-012. In this investigation, "Complainants allege a fire started at the charge hub mounted in the trim panel located on the driver's side of the vehicle between the second and third row seating." My 2014 Town and Country has an issue where the motor and/or latching mechanism overheats and the door starts to open and close on its own. This event only happens during the extreme heat of the summer (such as 90 degrees and above). The local dealership recommended replacing all of the mechanisms in the door. However, they have no idea why the air temperature impacts the door. Regardless, the door is subject to overheating. These mechanisms are located in the same part of the care where the fire investigation is occurring.
The drivers side passenger electric side door won-€™t open. The door is permanently locked it normally opens with a electric motor that does it at the push of a button. None of the 4 ways to open the door with the electric motor works. The door also doesn-€™t open manually from inside or outside the door. The vehicle hasn-€™t been fixed or looked at it just stopped working. The was a unusual noise about a week before when the door would latch shut as soon as it closed. The door no longer functions as a way out of the van. This is a hazard in case passengers need to get out of the van in a emergency.
When attempting to close the rear sliding doors, they attempt to latch and then fail. If it's hot out the motor will randomly go off and randomly operate. The harness and motors have been replaced and yet it continues.
The sliding door on the driver's slide does not fully close. It leaves a gap at the rear of the door. I have to manually push the door to get it to latch. I have started driving not realizing the door is not fully closed. In online forums I hear that many others are experiencing a similar issue with this make/model car.
Rear passenger door will open and close normally but when it gets hot outside the door will not latch when it closes. Door sounds like it is constantly trying to latch shut. This will also start happening if the vehicle goes over a bump while driving and the lights go on that the door is open. The door is trying to open and close while driving
I've listed a date below I don't recall the exact date, don't recall the exact mileage, or the exact speed everything listed herein is approximate, if it had happened all day everyday then I could've remembered, but the following has happened on multiple occasions both in winter and in summer. 1. vehicle has stopped on me while driving multiple times, doesn't otherwise seem to drive rough, it has also stalled on me while driving and I make "Y" turns or am driving and stop at a stop sign. I put the van back in park, and it will start back up. It doesn't happen while the car is in park. Sometimes there is a burning smell that is similar to the smell of an airplane. 2. ticking noise when I start and continues while I'm driving and increases as I accelerate. 3. heat and A/C will turn on, on its own, turns on the rear first, and then the front seats after, I can turn it off and it will repeat the process (I've actually recorded it happening). 4. left passenger door closes on its own, won't stay open, clicking noise even if it's closed. 5. interior lights and radio will flicker and go dim then bright (as if switching from night to daytime throughout the whole time I'm driving frequently happens).
My headrest deployed very suddenly while I was driving going about 40 miles an hour and for no reason...my car wasn't hit and I didn't even hit a bump. It sounded like an explosion and the headrest hit the back of my head so hard my chin hit my chest. I'm very lucky I was not knocked out and didn't cause an accident. Consumer stated she sought medical attention but still has discomfort on her neck.
On March 12, 2019 my van burst into flames while parked in my driveway. The van was a total loss and my VW which was parked in front of the van was deemed to be a total loss by the insurance company. There was also extensive damage done to the front wall of my home and landscaping. The van had been driven locally approximately three hours prior to the fire.
Van turned off and would crank but not start. Happened at random times until it would not start at all. Was towed for repair, we had to replace the tipm. Now only a couple weeks later the van, again, will only crank but not start.
Both driver and passenger headrests have deployed and will not reset due to broken parts in the headrests. The passenger side headrests deployed first, and recently the driver side also deployed. We had tried to reset them but they won't stay latched and closed. It appears that the broken part is the same piece on both headrests. I've attached photos of each. Both incidences occurred while the vehicle was idle with no occupants. We have never been in an accident in this vehicle.
Power window regulator failure. I have had not one, but two power window regulators fail while rolling the windows up. The regulators shattered inside my driver and passenger front doors on separate occasions. This caused the windows to fall into the doors. I'm told I'm lucky the windows didn't shatter. This is a huge safety issue while driving and the window suddenly falls down, and an obvious security issue if your vehicle has no window.
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- Palm Beach Gardens , FL, USA