This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My wife was parked at a gas station 5 miles from our home and all outlets and lights began billowing smoke into the cabin. The fire department was called and they disconnected the battery. It has 30000 miles driven. She had to evacuate the children, and it was towed to a Chrysler dealer (miller in lebanon, nh) we are waiting for a diagnosis.
We had just turned into our subdivision and all the lights in the dash illuminated, the windshield wipers turned on and then while driving down the road the engine shut off. We were traveling at a low speed so when the van came to a stop we were able to restart it. The dealership didn't sound to concerned and are going to look at the van on Thursday. I'm extremely disappointed with their response as this could have easily happened with my kids in the car when it was traveling at a higher rate of speed.
Vehicle has had repeated issues with acceleration and shifting gears since purchase. Vehicle will not accelerate over 40 mph while driving and rpms redline. It has been in for repair for over 40 days since March 2016 and is currently at dealership. Most recently the vehicle lost all power, including ability to steer and brake properly, after being in reverse backing out of my driveway. During the last two incidents, no warning lights have illuminated, nor have there been any fault codes found in the vehicle's system. The van is extremely unsafe and unreliable, and is a danger to myself and three young children - as well as other vehicles on the road. I have requested arbitration under New York state's lemon law and I have attached a copy of paperwork recently submitted. The pdf describes, in greater detail, the ongoing issues with the vehicle, as well as Chrysler's repeated attempts to service it without success. Since vehicles are mass produced, I worry that other consumers are experiencing these same dangerous issues, with no remedy in sight. Thank you for looking into this matter.
The contact owns a 2016 Chrysler Town and country. The contact stated that the vehicle experienced a loss of engine power. The failure occurred without warning. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact referenced NHTSA campaign number: 16V461000 (power train); however, the VIN was not included. The failure mileage was approximately 35,500.
- Grand Rapids, MI, USA
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Operating vehicle at 65mph on I-81 engine suddenly shut off. Vehicle was in auxiliary mode. Digital driver display went blank showed only direction and temperature. Power steering gone. I changed to right lane, pulled onto shoulder and placed car in park. I successfully restarted the engine. Rental vehicle only items on keychain were 2 vehicle fobs. Did not hit key with knee. Tank was 7/8 full of gas. On fairly level stretch of roadway. No engine warning lights displayed. No oil or temperature warnings. I had driven from little rock, ar to North of roanoke, va when it happened with no previous issues. I drove on to my destination of charlottesville without further incident. Vehicle is owned by eac holdings llc and enterprise rent-A-car company of Texas. I am going to turn car in to them for safety reasons
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- Wrj, VT, USA