This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Dodge Avenger. The contact stated that while driving approximately 55 mph, the driver seat headrest restraint was erroneously deployed. The contact indicated that during the incident the vehicle had not crashed or abruptly stopped to cause the headrest restraint to deploy. During the incident, the contact sustained an injured neck. No medical treatment was required. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 133,000.
Back of the headrest on driver and passenger seats are broke. Back of headrest popped out away from the front of the headrest. Recalls on other dodge avengers for this same issue just not my particular car.
While the car was parked the driver's seat headrest sprung open and will not click into place again. The car has not had any collisions or impacts recently. I went to check for recalls and realized this is a common problem with 2013 dodge avengers. Luckily, this did not happen while I was driving the vehicle.
Driver headrest deployed when no accident occurred. Very frustrated because neck is starting to hurt when driving because the headrest is forward but 50%. this happened 1 month ago, 10/01/2020. Vehicle was parked, not occupied.
I was vacuuming car at car wash with vehicle turned off and parked, I moved seat forward and the headrest on seat popped opened on it's own and will not close
While I was driving to the store on 10/07/2020 around the corner of my house the headrest deployed while I was driving. No accident, no sudden stops the headrest just deployed. I did check to see if there were any recalls on it but not recalls. I did find several people had the same problems and had taken there car to the dealership to see about repairs. Everyone was told that there was no recalls and they could fix it or replace the headrest, but it would be an out of pocket expense to the customer. I feel there should have been an investigation due to the fact that here have been multiple case regarding the same situation. I would like to have an investigation started so that it can be determined that this is a manufactures defect and issue a recall so that we can get this fixed without cost. This is a danger to someone driving and the fact that it has already deployed if any of the people complaining are in an accident they have no means of protection since the headrest has already deployed.
The passenger head rest deployed or opened hitting the back of my passenger as I was driving. My passenger was in pain for a few days. The seat head rest now sits out of place and it is very uncomfortable as you are sitting forward. I tried to check on the amount to fix and it is over $1000 to fix.
My son bought a 2013 Dodge Avenger and while he was driving the passenger headrest exploded! this is dangerous! I as a parent am afraid it will happen on the driver side while my son is driving and cause an accident! I took it to Dodge and they are trying to say it's not a recall yet and it would be 800+ to fix! this is unacceptable and I feel is a dangerous malfunctioning part that needs fixed on Dodge or Chrysler's end!!!!
While car was parked in parking lot, passenger head rest "popped" open. It is still split open and the dealer wants $922.14 to replace this obviously defective part #: 1us39dx9aa. There was no collision. Luckily no one was sitting in the seat at the time, but it could have caused a serious injury. I'm concerned it will now happen with the driver's side headrest while I'm driving, potentially causing a serious accident.
The contact owns a 2013 Dodge Avenger. The contact stated that the plastic pin on the driver's side front head rest was detached. The vehicle was taken to leith Chrysler Dodge Jeep Ram (5310 rolesville rd, wendell, nc 27591), and the contact was informed that the pin fractured. The contact stated that the part was ordered for the replacement due to a defect in the manufacturing process. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 91,000.
The contact owns a 2013 Dodge Avenger. The contact stated that while driving at 70 mph, there was an abnormal sound inside the vehicle. The contact pulled over and inspected the vehicle. The contact stated that the passenger occupant restraint controller was shifted forward and was unable to reset the head rest. The vehicle was taken to rick hendrick Dodge Chrysler Jeep Ram (1468 savannah highway, charleston, SC 29407, (843) 352-6931) to be diagnosed. The contact was informed that the occupant restraint controller needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 17V640000 (seats, air bags) however, the VIN was not included. The manufacturer was notified of the failure. The approximate failure mileage was 81,000.
While driving headrest deployed found other incidents on youtube like this. There is a lawsuit against Dodge/Chrysler about this issue. There needs too be a recall on this issue immediately!! I would rather have a regular headrest that doesn't deploy.please issue a recall!
On 3/9/2020 at approximately 4:30 pm while driving South on interstate 55 just South of southaven Mississippi when the passenger side headrest deployed springing the head rest forward with considerable force. My wife was sitting in the passenger seat at the time and was struck by the headrest in the head and complained that it hit her head so hard that it hurt. We were not involved in an accident at the time and were traveling at the posted speed limit. I had not had to break hard or anything. The headrest just came apart. After some research I see this is suppose to be a safety feature that would occur in an accident. There was no accident. After arriving home I noticed a metal pin in the bottom of the seat rest and broke plastic in the location where the pin should be located. Now I am concerned that the drivers seat may do the same thing and cause an accident.I also now have the issue of a costly repair for a defective design flaw.
While driving my car approximately around 15mph on a smooth road I heard a disruptive noise and saw that my passenger had been hit by the active head rest which was deployed although we were not in an accident. Upon further investigation I noticed the cheap plastic that holds the pin in place inside the head rest had been broken which caused the active headrest to unexpectedly deploy.
Just leaving a parking lot going maybe 15 mph at the most and the driver head rest popped out and a spring went flying. The vehicle was not hit or did not make any impact with anything, not even a speed bump. The head rests are extremely uncomfortable now and it was terrifying getting hit in the back of the head with my 1 year old daughter in the back seat. Local dealership advised this is not under a recall so it would be something we would have to pay out of pocket for. Estimate was close to $3,000. That is absurd when it is a defect and not something that I caused.
A D V E R T I S E M E N T S
- Prince Frederick, MD, USA