On the evening of 10/05/2019, while traveling straight at a steady 25-30 mph, the passenger headrest felt like it exploded. The passenger's head was suddenly and violently pushed forward. It appears from internet research that this is a failure of the "active head restraint" system.

- Homosassa, FL, USA

Head rest on passenger side deployed for no reason on July 15th. My wife was driving and grand daughter was in passenger seat. Grand daughter reached around between the seats to get something and the head rest went off, my wife was driving straight on city street. Unsafe if that deployed to the passenger or driver while driving or sitting still. Could give you a concussion or lose control of the vehicle.

- San Bernardino, CA, USA

The headrests in my Dodge Avenger have popped forward several times. Sometimes they would pop forward merely from the heat, as I live in a very hot area. I had the orc replaced as part of safety recall S61, however the vehicles safety is reduced because the headrests will not stay locked in due to broken plastic locks which are supposed to hold it back. Apparently the headrests are not covered under the recall as it currently stands. The car is uncomfortable to drive, and in the case of an accident, the headrests will not be able to deploy since they are now permanently deployed. I thought the headrests were already covered by the previous recall, which is why I am filing now.

- Henderson, NV, USA

The contact owns a 2013 Dodge Avenger. The contact stated that the driver's side active head rest detached and was deteriorated. Shortly afterwards, the front driver's side active head rest had deteriorated, detached, and popped out while the driver was operating the vehicle. Crown Dodge of fayetteville (436 N mcpherson church rd, fayetteville, nc 28303, (910) 920-9613) was notified of the failure and indicated that the vehicle was not included in NHTSA campaign number: 17V640000 (seats and air bags); however, the vehicle exhibited the same failure as the recall campaign. The contact attempted to schedule an appointment to diagnose and repair the failure, but was not able to within a reasonable timeframe. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was not available.

- Ahoskie, NC, USA

My daughter and her friend was driving on regular city roadway, going about 35-40 mph, when the passenger headrest deployed. They were not in an accident or hit anything on the road, the headrest deployed unexpectedly.

- Ellenton, FL, USA

Front passenger seat headrest deployed while in motion on a city street, at approximately 30mph. Vehicle had not been in a collision at the time, nor at anytime prior. Headrest struck passenger with such force as to cause whiplash.

- Estero, FL, USA

Started the car one day and suddenly the check airbag light was on. Took it to a Dodge dealership and was told that the active restraint headrest system was broken. No damage has been done to the seat/headrest nor the airbag system. The car has not been used unusually and it hasn't been in an accident.

- Westminster, CO, USA

Head rest popped out of place wont go back

- Brooklyn Center, MN, USA

The drivers side headrest split into 2 pieces for no reason. Manufactures specs states that in a rear collision the headrest deploys to ensure the driver doesn't get whip lash. This vehicle has no accidents at all and was not being driven at the time the headrest separated. I did research and this is a common problem with the headrest in this Dodge vehicle. I went to the dealership and it may seem its not covered even with the 7 yr/100,000 mile warranty.

- Chester, NY, USA

The contact owns a 2013 Dodge Avenger. While driving approximately 15 mph and making a left turn, the driver's side anti-whiplash air bag device (located in the head rest) suddenly deployed without a crash or impact. The contact sustained a neck injury that required medical treatment. The cause of the failure was not determined. The local dealer (tri-city Dodge, 833 S. van buren rd, eden, nc) and the manufacturer were both notified of the failure. The failure mileage was 49,600. Updated 12/20/18

- Reidsville, NC, USA

The passenger headrest activated while sitting in a parking lot overnight. There was no collision but it deployed as if there had been a rear collision. A small plastic piece appears to have cracked over time and allowed the headrest to deploy. This could easily cause an accident if it happened on the driver's seat while it was being driven or injury to someone sitting in the seat at the time.

- Saint Johns, FL, USA

Front passenger headrest exploded while driving, just lucky no one was sitting in the seat. My car has been at the dealership for over 3 weeks stating that the headrest is on back order and since it's not under warranty then I have to pay for it out of my pocket I have called Dodge and put in an investigation 2 weeks ago and have not heard back from them just want to know how this is not a manufacture defect and if 1 malfunctions then what are the chances the driver side won't do the same?

- Foreman, AR, USA

The contact owns a 2013 Dodge Avenger. The contact received notification of NHTSA campaign numbers: 16V668000 (seat belts, air bags) and 17V640000 (seats, air bags). The contact was unable to get the recall repairs completed due to lack of communication from the manufacturer. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer stated that parts were unavailable and was not able to confirm when the parts would become available. The contact had not experienced a failure. Parts distribution disconnect.

- North Charleston, SC, USA

While making a stop the passenger seat headrest deployed with a passenger in the seat but no accident impact. The headrest will not reset. I had the car repairs due to the safety recall completed but the dealer says they will not cover the defective headrest. This has reduced the safety of this vehicle.

- Nokomis, FL, USA

The passenger side safety headrest deployed while driving full speed down the interstate. Approx. 75 mph. The sound was so sudden it startled me and almost caused me to wreck. Now the headrest will not "pop" back into position as documented by Dodge leaving the headrest fully deployed and completely useless.

- Greer, SC, USA

The contact owns a 2013 Dodge Avenger. The contact received notification of NHTSA campaign number: 16V668000 (air bags, seats); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Sam leman Chrysler Jeep Dodge Ram bloomington (1602 commerce pkwy, bloomington il) confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Yates City, IL, USA

My fiance's grandson bumped the back of the driver's seat and the head rest blew open. Luckily I, was seated in the driver's seat but was leaning forward at the time. We were sitting still and getting the grandchildren in position and seatbelted in.

- Ovid, NY, USA

Takata recall. The contact owns a 2013 Dodge Avenger. The contact received notification of NHTSA campaign numbers: 3V282000 (electrical system, air bags) and 16V668000 (seat belts, air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Hopkinsville, KY, USA

I was driving down the road and a car was in my lane to make a turn. I had to slam on the brakes to keep from having a head on collision. We didn't hit but it made the head rest pop out. Is there any defects on this subject...

- Mohawk, TN, USA

The contact owns a 2013 Dodge Avenger. While driving 25 mph over a residential speed bump, the passenger side head rest detached from the seat. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 56,000.

- Orlando, FL, USA